I love this company. I’ve been ordering from Fragrancenet since 2009 and have only ever had one issue with a broken atomizer, and I was refunded immediately for the damaged item. Inventory is good, th... See more
Company replied
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Review summary
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What people talk about most
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I've been buying from this company for many years and they have always given me excellent service as well as have provided authentic fragrances at a incredibly reasonable price. I am very appreciative... See more
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The app is easy to navigate and it’s cheaper than going to Macy’s or some other store in the mall. The only thing I would recommend is going and sampling the cologne or ordering the travel or tester b... See more
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My order was spot on and packed very well. Pricing is always fair and they always have coupons available. The delivery has always been quick as well. I have ordered from fragrancenet.com on various oc... See more
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Company details
- Perfume Store
- also in
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
About FragranceNet
Written by the company
Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.
We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.
Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.100% Genuine Brand Name Products
We only carry genuine brand name perfumes, colognes and beauty products.
All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.
We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.
Contact info
900 Grand Blvd, 11729, Deer Park
- 1-800-PARFUMS (727-3867)
- trustpilot@fragrancenet.com
- www.fragrancenet.com
4.5
Excellent
128K reviews
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Always a pleasure
I’ve been using fragrance net.com for decades. I’ve never been disappointed. If they ever drop the ball, they fix the situation immediately. In all the years I’ve been ordering fragrance from them I’ve only had one small issue and it was handled almost before I even knew it happened.
15 October 2026
It great company,I ordered so many times and very happy with them!!!
I am very satisfy with that company,have a good experience!!!
8 October 2026
They lost my order in shipping but we…
They lost my order in shipping but we finally got my package delivered. I'm not impressed with the delivery service but I love my purchase. Thank you for the deal.
9 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My credit card and debit card was…
My credit card and debit card was canceled on 2 separate occasions and 2 separate orders very disappointing and frustrating not trust worthy!
8 October 2026
Reply from FragranceNet
We sincerely apologize for the difficulty you have experienced with your orders and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. Unfortunately, at times orders may be canceled because the billing information cannot be fully verified. We understand yor frustration and will forward your comments to the approriate department to improve the customer experience. We appreciate your patience and understanding.
Thank you,
Customer Service
Every delivery has been very well…
Every delivery has been very well packaged to ensure it arrives in pristine condition. I appreciate that because I live in a very remote location and the package travels through several different shippers to reach me.
8 October 2026
one of the perfumes arrived broken
one of the perfumes arrived broken. liquid was everywhere and smelt very strongly.
15 October 2026
I find my vintage and classic…
I find my vintage and classic fragrances and makeup products very easily. You have an impressive collecton . The travel sizes lets me try before I buy very expensive brands.
8 October 2026
Getting spray on samples to try before…
Getting spray on samples to try before making a purchase of a big bottle. Plus they’re easy to put in purse, pocket or wherever.
15 October 2026
Its simple and convenient for me to…
Its simple and convenient for me to shop online, plus your prices are great on the products I purchased, the only thing is that there's not a live person to talk to other than that im a happy customer.
15 October 2026
Delivered to wrong address
Delivered to wrong address. Does not allow you fix. Customer service does not help, contact number does not work. Any mistake and you are screwed. Spent over hundred for nothing.
8 October 2026
Reply from FragranceNet
We sincerely apologize that your package was not received and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. Unfortunately, once an order is placed, we are unable to modify the shipping address. We appreciate your patience and understanding and have issued a full refund for your order back to your original method of payment.
We apologize for any inconvenience this matter may have caused.
Thank you,
Customer Service
I don't have to leave home to get what…
I don't have to leave home to get what like in perfumes and can get all at this site and get for my sons and oter family members because of prices made easy and coupons shipping sometimes free
8 October 2026
Wrong cologne shopped
Wrong cologne shopped. They want me to pay shipping to send back! Horrible customer service.
9 October 2026
Reply from FragranceNet
We sincerely apologize that your fragrance did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, as we appreciate your loyal business, we have issued a refund to your original method of payment. As a courtesy the item does not have to be returned. We appreciate your patience and understanding as we move to make this right.
Thank you,
Customer Service
Order was correct and fast
7 October 2026
I received my package in a timely and…
I received my package in a timely and professional manner. I am very pleased with the delivery and the product.
8 October 2026
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