FragranceNet Reviews 

123,182
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(123,182)

26,664 reviews in the last 12 months

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Rated 5 out of 5 stars

Great fragrance selection!

Great fragrance selection for women and men!

13 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear you appreciate our wide selection of fragrances for both women and men! Your positive feedback truly means a lot to us.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Had a little problem with my order but…

Had a little problem with my order but they fixed it right away

13 August 2026
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Reply from FragranceNet

We're glad we could quickly resolve the issue with your order. We appreciate you letting us know and are happy to hear you had a positive experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Love the products and service

I am a loyal customer for many years and always happy with the products and service!

12 August 2026
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Reply from FragranceNet

We're so pleased to hear that you've been a loyal customer for many years and are always happy with our products and service! Thank you for your wonderful feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Easy to order and prompt delivery

Easy to order and prompt delivery

13 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding the ease of ordering and the prompt delivery. We are delighted that you are satisfied with your experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding the ease of your online experience and the speed of our delivery. We are delighted to know you are satisfied.

Thank you,

Customer Service.

Rated 5 out of 5 stars

I have been ordering my favorite…

I have been ordering my favorite cologne for awhile now, love the reminders and discounts!
Delivery is fast and I never run out!

12 August 2026
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Reply from FragranceNet

We're so pleased to hear you love our reminders and discounts, and that delivery is fast! It's wonderful to know you never run out of your favorite cologne.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Perfectly Delivery service

Delivery service, prime, promotions, discount and products

19 August 2026
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Reply from FragranceNet

We're so happy to hear you appreciate our delivery, prime options, promotions, discounts, and products! Thank you for your wonderful feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Im satisfied with their service and…

I am very satisfied with your service and original products. However, I would like to request that you consider updating your return policy. It would be greatly appreciated if customers could return products if they are unhappy with the scent or otherwise unsatisfied with the item.

12 August 2026
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Reply from FragranceNet

We're so glad to hear you're satisfied with our service and products! Please note our return policy does allow our customers to return items that they are not satisfied with. We appreciate your patience.


Thank you,

Customer Service.

Rated 5 out of 5 stars

Good price and fast delivery

Good price and fast delivery

19 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding our competitive pricing and the efficiency of our delivery service. We are delighted to know you had a great experience with us.

Thank you,

Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you had an excellent experience doing business with us. Your positive feedback is greatly appreciated.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Satisfaction

Fast delivery, good packaging and very satisfy about my purchases.

20 August 2026
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Reply from FragranceNet

We're so pleased to hear that you experienced fast delivery and good packaging! We truly appreciate your positive feedback and are very satisfied that you are happy with your purchases.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Fragrance. Com The Best

You Guys, are the best and with best Prices. I always tell everyone I know to give you guys a look before they buy else where.
Thank You! Great Prices and Fantastic Products and fast delivery.

11 August 2026
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Reply from FragranceNet

We're so pleased to hear that you consider us the best and appreciate our great prices! It's wonderful that you recommend us to others and that you're happy with our fantastic products and fast delivery.

Thank you,

Customer Service.

Rated 5 out of 5 stars

service

service, price. excellent

13 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars

Great price

Great price, fast delivery

12 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding our competitive pricing and the efficiency of our delivery service. We are delighted to know you had a great experience with us.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Superior customer service

Superior customer service, good selection and perfume well cared for and fresh product. Great prices.

12 August 2026
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Reply from FragranceNet

We're so pleased to hear you experienced superior customer service and found our selection good! We're also delighted that you found our perfume well cared for, fresh, and at great prices.

Thank you,

Customer Service.

Rated 1 out of 5 stars

Dont bother with this company

I placed an order for 2 bottles listed as in stock. I then get an email saying they are in stock. I try to cancel my order after finding much better prices via the link in the order email. The link doesnt work. I go to the website to cancel the order and it says i need to have an account to cancel the order. I make the account and it says the order doesnt exist because i made the purchase before the account was made. I try to use the ai helper bot. After many attempts it says the order is being packaged up and they cant interrupt the shipping process. Two days later that order that was in process immediately upon order shipped.

12 August 2026
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Reply from FragranceNet

We sincerely apologize for the difficulty you have experienced with canceling your recent order. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. Unfortunatley we were unable to cancel your order because it had already entered the fulfillment process. Once an order reaches this stage, it cannot be modified or stopped. We acknowledge this does not change your experience and we have issued an additional 10% discount on your order. We will forward your comments to the appropriate department to help improve the customer experience. If you need further assistance with a return please contact us at https://www.fragrancenet.com/fn/help/returns_cancellations so we may further assist.

We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service

Rated 5 out of 5 stars

The fragrances I selected were priced…

The fragrances I selected were priced within my budget and they all smelled great. I was able to find all the scents that I love. I get compliments on each selection.

13 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that the fragrances you selected were within your budget and smelled great! It's wonderful that you were able to find all the scents you love and that you receive compliments on each selection.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Amazing selection of products

Amazing communication from ordering to delivery and amazing customer service! When there is a problem they immediately respond.

2 August 2026
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Reply from FragranceNet

We're so pleased to hear that our communication from ordering to delivery was amazing and that you experienced great customer service! We're also glad to know that we respond immediately when there's a problem.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Easy to make a selection & easy pay.

Easy to make a selection & easy pay.

19 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback that making a selection and paying was easy. We are delighted to know you had a good experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Easy to order and fragrance exactly as…

Easy to order and fragrance exactly as promised.

19 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that your ordering experience was easy and that the fragrance met your expectations perfectly. We truly appreciate your positive feedback!

Thank you,

Customer Service.

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