Foxtons Reviews 

14,835
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,835)

988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kai has been a great help in securing…

Kai has been a great help in securing our house and negotiating with our seller! We've not exchanged yet, but very grateful everything is going smoothly

28 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Emma,

Thank you for your lovely feedback. We’re really pleased to hear everything has been going smoothly so far and that you’ve felt supported during the process.

Alex,
Foxtons Walthamstow Estate Agents
Get it done with London’s number 1!

Rated 5 out of 5 stars

Yasmin (West End)

I was speaking to Yasmin (West End) and I had the most amazing experience with her! She truly is the best real estate agent out there and has helped me every step of the way and explained everything to me in detail! She made sure my requirements were met and found me the best places available!

3 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Aya,

Thank you for such lovely feedback. We’re really pleased to hear you felt listened to and supported throughout your search, and that we could help find properties that matched what you were looking for.

Alex,
Foxtons West End Estate Agents
Get it done with London’s number 1!

Rated 5 out of 5 stars

“Home from Home” Shoreditch Office of Foxtons have…

The Shoreditch Office of Foxtons have been my letting agents in Spitalfields for decades, with additional support from the Head Office Premier Client Team.
The Shoreditch Office is my face to face support operation, a 10 minute walk from my home in Spitalfields. I love this personal interaction with the team headed up by Jenalyn, always welcoming and super efficient in helping me manage my small letting business operate smoothly in every way. Helping to manage the smooth departure of tenants who are moving, getting properties re-let to suitable new tenants, advising on any problems with a tenancy. I’m gratefully helped with the suitable landlord 5year licensing applications, as well as the documentation for annual & MTD quarterly tax returns.
There are some very long standing colleagues in the Shoreditch office, so sometimes I just drop by when passing to say “hello”, have a chat, check out the beautiful flower arrangement on the front desk and I’m always offered bottled water or a cup of tea.

12 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi John,

Thank you for your incredibly kind and detailed feedback. It means a lot to hear that you’ve trusted the Shoreditch team for so many years and have valued the personal support and advice along the way. We really appreciate your continued support.

Alex,
Foxtons Shoreditch Estate Agents
Get it done with London’s number 1!

Rated 1 out of 5 stars

Violation of privacy laws

I have been constantly reached out to through phone, even though I requested multiple times to not do that. I also asked for all my files to be deleted and was contacted again months afterwards.

Do not ever share your details with this company, or they will chase you down forever.

27 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Ken,

We’re sorry to hear about your experience. We’re unable to cross-match your details from this review, but if you would like, email us at Social@foxtons.co.uk and we can look into this for you and remove you from our systems.

Alex,

Foxtons

Rated 5 out of 5 stars

I was very impressed by the professionalism and communication skills of the agent …

I was very impressed by the professionalism of the agent, Habiba, she greeted us on time, showed us the property at its best, was extremely kind and really patient,she actually waited, outside her working hours, for my daughter and her boyfriend to join us and gave them the opportunity to view the property since it was meant for them

14 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Rosa,

Thank you for the lovely review. We’re really pleased to hear you had such a positive experience and that our team went the extra mile to make sure your family could view the property.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Yasmin from west end was extremely…

Yasmin from west end was extremely helpful in our search for a flat and made the process so easily and was incredibly attentive and kind.

26 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Regina,

Thanks so much for the lovely feedback. We’re really glad we could make your search for a flat that little bit easier and that you felt well looked after throughout.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

I had the pleasure of Carla from the…

I had the pleasure of Carla from the Crystal Palace branch dealing with me. I needed a new place to live very quickly. Carla knew what I wanted and found me a place within weeks. I am more than happy with my new place. Carla was a delight to work with works very fast and efficient. I strongly recommended using Carla in search of a property. Thanks for everything!

10 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Joshua,

Thank you for the fantastic review. We’re really pleased we could help you find your new home so quickly, especially with your tight timeframe.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

After a nine months journey to buy my…

After a nine‑month journey to buy my dream home, I can say without hesitation that Ash from the Pinner branch was exceptional. His professionalism and transparency were the backbone of this transaction. When I was close to pulling out due to delays, Ash’s dedication and proactive support kept everything moving. He consistently went above and beyond, proving himself to be an outstanding estate agent. I’m extremely grateful for his efforts and would recommend him to anyone.

1 July 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Salman,

Thank you for such a thoughtful review. We’re really pleased to hear that our team was able to keep things moving and support you through what sounds like a long journey to your new home.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Harry and Olivia from the Shepherds…

Harry and Olivia from the Shepherds Bush office have been excellent. Very responsive and got the flat rented in a week. Thank you

7 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Xanthe,

Thank you for the great review. We’re so pleased to hear the team helped get your property rented so quickly and kept things moving throughout.

Alex,

Foxtons Shepherds Bush Estate Agents

Get it done with London’s number 1!

Rated 5 out of 5 stars

Athman mohammed has been absolutely…

Mohamed Athman has been absolutely brilliant throughout my property rental process. He handled everything quickly, professionally and efficiently, and for the first time I experienced a property process that was genuinely smooth and stress-free.

He was always incredibly helpful, went above and beyond whenever I needed assistance, and was very easy to reach whenever I had a question. His communication and support made such a difference.

Foxtons is a great agency, but I have to say that Mohamed Athman is exceptionally good at what he does and is a real credit to the team.

Thank you so much, Mohamed, for all your help and for making the whole process so easy! ⭐️

26 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Melek,

Thank you so much for the lovely feedback. It’s great to hear the whole rental process felt smooth and stress-free, and that you felt supported throughout.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Great service

Great service, good response.
Responsible and honest advise.
Headed by Jenalyn the response is quick and reliable.

26 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Charles,

Thanks for the great review. We’re really pleased to hear you found the service quick, reliable and straightforward.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Highly recommend

We are renting our property for the first time, Foxtons have made the process very easy to manage. Highly recommend.

27 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Phil,

Thank you for the great feedback. We’re really pleased to hear we made the process easy to manage, especially as this was your first time renting out your property.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

We have just moved into our new home in…

We have just moved into our new home in London. I have been impressed with the ease of which the process has been handled, how responsive Haythum has been and how smoothly everything has gone. I would recommend Foxtons to anyone looking at moving house.

22 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Aibin,

Thank you for the lovely review. We’re really glad to hear everything went smoothly and that you found the team responsive throughout your move.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Stratford Rental

We have just moved in to our new place in Stratford. Haythum was amazing in helping us to find a place that met all our requirements. He has been so responsive and helpful throughout, even in the evening and on weekends. Thoroughly recommend.

22 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Mia,

Thank you for the fantastic feedback. We’re really pleased we could help you find a place that suited your requirements and make the move a smooth one.

Alex,

Foxtons Stratford Estate Agents

Get it done with London’s number 1!

Rated 5 out of 5 stars

Suganth W was very helpful in helping…

Suganth W was very helpful in helping us find our home with Foxtons. We appreciate the good work ☺️.

26 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Alfredo,

Thank you for the lovely review. We’re really pleased we could help you find your new home and that you were happy with the service you received.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Had a really possitve expirnce…

Had a really possitve expirnce collecting the keys to our new flat with suganth wimalendran

26 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Charlotte,

Thank you for the lovely feedback. We’re so pleased to hear collecting the keys to your new flat was a positive experience. We hope you’re very happy in your new home!

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Very considerate letting agent

Very considerate letting agent, Jake gave us the confidence to check out a few different properties and to keep Foxtons in mind when searching for our new home.

5 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Giada,

Thank you for the lovely review. We’re really glad our team could give you the time and space to explore your options and help with your search.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Julide Kul was so helpful to me

Julide was so helpful to me in finding a flat. She went beyond just assisting. She always listened to my concerns and offered advice wherever she could. Foxtons is very lucky to have her.

26 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Paris,

Thank you for the lovely feedback. We’re really pleased to hear you felt listened to and supported throughout your search. We really appreciate the recommendation.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Great service

Julide was very helpful in helping find a studio flat with just a month until when I needed to move in, finding somewhere that met my requirements perfectly within just a few days after a long winded search with other companies. Very good service and made the process much easier.

25 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Seb,

Thanks for the great review. We’re really pleased we could help you find somewhere that matched what you were looking for, especially with such a short timeframe.

Alex,

Foxtons

Get it done with London’s number 1!

Rated 5 out of 5 stars

Looking for a property to rent…

Looking for a property to rent currently and can see how hard Nathan Bradshaw (North Finchley) is putting the work in for me so we can get what we require, fingers crossed we get there soon and I’m sure we will with his superb help and guidance.

25 August 2026
Unprompted review
Foxtons logo

Reply from Foxtons

Hi Jay,

Thank you for the lovely feedback. We’re really pleased to hear you’re getting the support and guidance you need with your search. Fingers crossed we get you there!

Alex,

Foxtons North Finchley Estate Agents

Get it done with London’s number 1!

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