Fox picked up our goods, which arrived by ship, at the port, brought into storage where they remained for 5 years, then delivered to our new home, taking boxes to each room as we directed, uncrated ou... See more
Location
Switch locationSomerset Road, International Office, NP44 1QX Cwmbran, Torfaen, GB
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Dave Way was absolutely brilliant in handling everything from the start. Communication was absolutely great all the way through. This put me at ease. On the day, Colin rocked up on time and went above... See more
Company replied
They were on time, politie, cheerful, efficient and hard working. They knew what they were doing. Moving is very stressful but Dave in the office got the stress levels right down, was helpfull, effici... See more
Company replied
The air freight packers did not know how much we could/ should have, leading to us having to add additional freight the following day. This could have been better communicated. The storage packers or... See more
Company replied
Company details
About Fox Group (Moving and Storage) Ltd - International Dept
Written by the company
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Contact info
Somerset Road, International Office, NP44 1QX, Cwmbran, Torfaen, United Kingdom
- 01633 488100
Fox Group (Moving & Storage) Ltd
4.5
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Colin and the team did an excellent…
Colin and the team did an excellent job, were on time and worked throughout the day to get the job completed. Great service.
20 October 2026
Fox held our goods for 5 years, then delivered in perfect condition.
Fox picked up our goods, which arrived by ship, at the port, brought into storage where they remained for 5 years, then delivered to our new home, taking boxes to each room as we directed, uncrated our paintings and removed the packaging materials. Everything was in perfect condition. Excellent service!
15 October 2026
Great crew
Great crew, nothing was too much trouble. Friendly and accommodating to neighbors moving the truck if they were blocking cars etc. overall Excellent!
13 October 2026
Professional and efficient service
Professional and efficient service. Staff very helpful and all questions answered when phoning.
8 October 2026
The stressful moving experience was…
The stressful moving experience was made significantly easier by Fox and the professionals, who packed efficiently and with a very pleasant manner.
29 September 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
The stressful moving experience was made significantly easier by Fox and the professionals, who packed efficiently and with a very pleasant manner.
My move to Seoul
Dave Way was absolutely brilliant in handling everything from the start. Communication was absolutely great all the way through. This put me at ease. On the day, Colin rocked up on time and went above and beyond in making sure all my boxes including items that needed to be package wrapped were all completed to a high standard.
5 October 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Tee, for your lovely feedback. It’s great to hear Dave’s communication put you at ease and that Colin went above and beyond to ensure everything was carefully packed. We’ll be sure to pass your kind words on to them both. Thank you for choosing Fox!
Completely inflexible on delivery…
Completely inflexible on delivery dates, my plans are expected to change to suit you.
2 October 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your feedback.
We are sorry that the delivery arrangements did not meet your expectations. However, we feel it is important to clarify that your shipment was booked with the originating agent in South Africa as a groupage service.
Groupage is a shared, part load service where a number of customers’ consignments are transported and delivered together. As a result, deliveries have to be coordinated within the vehicle’s planned schedule and when it is operating in the relevant area, rather than on a date chosen specifically by an individual customer.
We appreciate that this can be less flexible than a dedicated delivery service. However, this is an inherent part of groupage shipping and is reflected in the considerably more economical price compared with a dedicated vehicle and delivery.
We will always try to accommodate a customer’s preferences where our schedule allows, but unfortunately we cannot reorganise an entire groupage delivery schedule around one individual consignment.
The staff of 2 people were amazingly…
The staff of 2 people were amazingly efficient, and helpful too, it took them 2 hours to empty my house. Everything was packed and well protected inside the lorry.
28 September 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Herve, for your great feedback. We’re delighted to hear that the team worked so efficiently and that you were pleased with the care taken to pack and protect your belongings.
We’ll be sure to pass your kind comments on to the crew. Thank you for choosing Fox Moving & Storage, and we wish you all the best with your move.
Very impressive
They were on time, politie, cheerful, efficient and hard working. They knew what they were doing. Moving is very stressful but Dave in the office got the stress levels right down, was helpfull, efficient, and very supportive. Well done Fox Movers, very impressive.
24 September 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Helena, for such a lovely review. We’re delighted to hear that the team were punctual, cheerful and hardworking and helped make your move run smoothly.
It’s especially nice to hear your comments about Dave. Moving can be incredibly stressful, so knowing that his support, communication and efficiency helped put you at ease is fantastic feedback.
We’ll make sure your kind words are passed on to Dave and the whole team. Thank you for choosing Fox Moving & Storage, and we wish you all the very best in your new home.
The crew were excellent
The crew were professional, adaptable and very friendly and supportive during this stressful time.
22 September 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Mrs Dahlia, for your kind review. We’re really pleased to hear that the crew were professional, adaptable and supportive throughout your move.
We know moving can be a stressful time, so it’s great to hear that the team helped make the experience that little bit easier for you. We’ll be sure to pass your lovely comments on to them.
Thank you for choosing Fox Moving & Storage, and we wish you all the very best in your new home.
Fox Moving & Storage Cwmbran Excellent
The Fox crew were respectful, caring, helpful and put me at ease, which I was very thankful for.
18 September 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Elizabeth, for your lovely feedback. We’re so pleased to hear that the team were respectful, caring and helpful throughout your move.
Moving can be an emotional and stressful experience, so knowing that our crew helped put you at ease means a great deal to us. We’ll make sure your kind comments are passed on to them.
Thank you for choosing Fox Moving & Storage, and we wish you all the very best.
Reliable and trustworthy
Arrived at time stated, so reliable.
The unloading and unpacking was smooth and orderly. Cleaning up was very good and the two staff were polite, efficient and handles packages with care. I felt I could trust them.
I highly recommend, and I will certainly ise this company again.
18 September 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Louisa, for such a lovely review and recommendation. We’re delighted to hear that everything ran smoothly and that the team were punctual, polite and efficient throughout your delivery.
It’s particularly pleasing to hear that the care they took with your belongings gave you confidence and trust in the service. We’ll make sure your kind comments are passed on to the crew.
Thank you for choosing Fox Moving & Storage. We really appreciate your recommendation and look forward to helping you again in the future.
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Solange, for your kind feedback. We’re really pleased to hear that you found the crew both professional and friendly.
We’ll be sure to pass your lovely comments on to the team. Thank you again for choosing Fox Moving & Storage.
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Kristian, for your kind feedback. We’re really pleased to hear that your delivery was completed quickly and that the team were able to answer any queries you had along the way.
Thank you for choosing Fox Moving & Storage. We really appreciate your feedback.
Delivery service
I had a great experience. They delivered all of my furniture on time and in perfect condition. The moving team was efficient, careful, and professional from start to finish
26 August 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your fantastic review, N'Kouma.
We are delighted to hear that you had such a positive experience with Fox and that all of your furniture was delivered on time and in perfect condition.
It is wonderful to know that you found our moving team efficient, careful and professional throughout. Taking great care of our customers' belongings while providing a reliable service is exactly what we strive for.
Thank you for choosing Fox and for taking the time to share your experience. We really appreciate your feedback.
The guys were great
The guys were great - very efficient, accommodating, quiet and polite. Would absolutely recommend.
26 August 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your wonderful review, Joy.
We are delighted to hear that the team were efficient, accommodating and polite throughout your move. It is particularly nice to hear that they worked quietly and professionally while getting everything done.
Thank you for choosing Fox and for your recommendation. We really appreciate you taking the time to share your experience.
The air freight packers did not know…
The air freight packers did not know how much we could/ should have, leading to us having to add additional freight the following day. This could have been better communicated.
The storage packers originally wished to pack over two days and then changed this to one. This could have been determined beforehand and they did not arrive until 1030 making it a long day for all.
21 August 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for taking the time to share your feedback.
We are sorry that there was some confusion surrounding the air freight allowance and that this resulted in additional items needing to be dealt with the following day. We also appreciate your comments regarding the planning and timing of the storage packing.
Clear communication and effective planning are extremely important, and we recognise that these aspects could have been handled better on this occasion. Your comments will be reviewed with the relevant teams so that we can learn from the experience and improve our coordination going forward.
Thank you for your balanced feedback and for choosing Fox.
All very good indeed
All very good. Couldn’t be at collection personally but the team did a great job and had to bring the goods down 2 flights of stairs due to elevator not working. Much appreciated. Excellent service
7 August 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your fantastic review, Brian.
We are delighted to hear that everything went so smoothly, particularly as you were unable to be present at the collection. Having to carry your belongings down two flights of stairs due to the lift being unavailable certainly added to the challenge, so it is wonderful to know that the team simply got on with the job and provided an excellent service.
We will be sure to pass your appreciation on to everyone involved. Thank you for choosing Fox and for taking the time to share your experience.
Terrible service
My experience with this company during my relocation from the UK to Spain was extremely disappointing. I am giving 1 star only because there is no option to give a lower rating.
The problems started during the loading process in Cardiff. The moving crew was unable to complete the work within the two days that had been planned. Since my flight to Spain was scheduled for the following day, delays were simply not an option. To ensure everything was loaded on time, my wife and I had to work alongside the crew and put in a significant amount of effort ourselves. This is not what I would expect from a professional relocation company.
Things became even worse upon delivery in Spain. Our brand-new refrigerator was damaged during the move, including visible scratches on the door. In addition, the installation was not completed correctly and one of the doors still does not close properly. Despite paying an additional insurance fee for extra peace of mind, I have never received any meaningful update, feedback, or resolution regarding the damage claim.
Another major issue was the furniture reassembly service. From the outset, it was clearly agreed that all furniture dismantled for the move would be reassembled upon delivery. This did not happen. As a result, my family was left living among boxes, with several rooms unusable due to wardrobe components and unassembled furniture. Some parts were missing and poorly organized, making assembly extremely difficult. At one point, my son had to sleep on the sofa because his bed could not be assembled due to missing components.
Eventually, the furniture was assembled by a third-party company, but only 10 days after we had moved into the house. During that entire period, there was no proactive follow-up from the relocation company to check on the situation, provide updates, or ensure that the promised service had been completed. The lack of customer care and ownership was extremely frustrating.
What disappointed me most was the complete lack of communication after the move began. The manager was responsive and communicative before the loading process started, but once our belongings were collected, he stopped responding to my emails, messages, and phone calls altogether. As a customer, I felt abandoned at the exact moment when support was needed most.
I also expect Customer Service to respond to this review by claiming that everything was caused by customs delays. While there were customs-related issues, this explanation does not account for the poor communication, lack of follow-up, failure to deliver the agreed service, damage to my belongings, or the absence of any response regarding my insurance claim.
In the end, the only reason the outstanding issues were eventually addressed was because I repeatedly insisted that the company deliver what had been explicitly promised in the contract. I should not have had to chase the company continuously to receive the services for which I had already paid.
What makes this situation even more disappointing is that the price charged for this relocation was significantly above the market average, supposedly reflecting a premium level of service. Unfortunately, my experience was the exact opposite. The service delivered fell far short of the expectations created during the sales process and nowhere near justified the premium cost.
Overall, I would never recommend this company. The quality of service was far below expectations, customer support was extremely poor, and the entire process was handled with a concerning lack of professionalism, accountability, and customer focus. What should have been an exciting international move for my family became a stressful and frustrating experience.
I would strongly advise anyone considering this company to look elsewhere.
25 July 2026
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your review.
We do not accept that the account provided fairly reflects the circumstances of this move or the considerable efforts made by Fox to support you throughout what became an exceptionally difficult international relocation.
The principal disruption arose from significant customs delays in Spain which were entirely outside our control. These delays were caused by the Spanish authorities requiring inspection of personal house plants included within the consignment. Prior to the move, we had specifically advised against shipping these items and explained that doing so could create customs complications and delay clearance. Unfortunately, that is precisely what occurred.
Despite this, our team remained engaged throughout and made considerable efforts to minimise the impact on your family. Our crew remained overseas for longer than originally planned in an attempt to recover lost time and complete as much of the delivery as possible. We also arranged for a third party handyman to attend and complete outstanding assembly work at no additional cost to you.
We therefore strongly disagree with the suggestion that you were abandoned or that Fox failed to take ownership of the situation. Communication continued throughout the move and substantial additional resources were committed in order to assist with circumstances that had not been created by Fox.
We fully appreciate that customs delays and the resulting disruption were frustrating. However, it is important to distinguish between service failures and exceptional events outside the control of the removal company. In this instance, we believe we acted throughout in good faith, reasonably and in the best interests of our client, including taking additional steps and absorbing additional costs in an effort to bring the move to a satisfactory conclusion.
We are sorry that, despite those efforts, you remain dissatisfied, but we do not believe this review provides a balanced representation of the service provided or the circumstances that affected your relocation.
Reply from Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your kind review, Jessy.
We are delighted to hear that you found our team empathetic and professional. We understand that moving can be a stressful and emotional experience, so providing a supportive and reassuring service is extremely important to us.
Thank you for choosing Fox and for taking the time to share your feedback. We really appreciate it.
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