FOW Winsford Reviews 

We recently purchased a car from Fords of Winsford at Trafford Park, and overall we're happy with the experience.

From start to finish, Kerry handled every aspect of our purchase with complete professionalism, courtesy and enthusiasm. She made what was initially a very quick and straightforward sales process feel effortless, kept us informed throughout, and was a pleasure to deal with. She is a real asset to Fords of Winsford.

We bought the car on Thursday for collection at 10:30am the following Tuesday. Unfortunately, this didn't leave enough time for the vehicle to be fully prepared, which certainly wasn't Kerry's fault.

When we collected the car, there was still a dent in one of the doors that couldn't be repaired until the Dentman visited the following day. The valet also hadn't been completed to the standard we'd expected – the interior glass hadn't been cleaned and the 20-inch alloy wheels were still heavily covered in brake dust. We also didn't leave with the car until around 1:15pm.

Despite these issues, we still came away feeling satisfied with the overall deal, largely because of Kerry's outstanding customer service and positive attitude. Without her, our overall impression would probably have been quite different.

Fords of Winsford clearly sell a huge number of vehicles every month, but in our opinion they need to improve the final vehicle preparation process before handover. Get that right, and the customer experience would be excellent.

I wasn't informed details of the collection so waited along time. The man who then dealt with me was very good 👍

This is the first time I have used FOW the staff are very helpful Mr Geoff Rollins was very helpful explaining the way how FOW sells a car he helped me from start to finish we are a happy customer 🚗😊

Easy and relaxed viewing of cars plenty of staff about to help and answer any questions. No pressure from sales team to buy. All in all a pleasant experience.

Hi absolutely love the vehicle.Just what we wanted..However trying to pay for it was an obstacle course.paperwork completed incorrectly.First time put HP on it and TIA which we informed her we had already sold !plus car shine additive which we considered but before we left her said do not require.Paperwork arrived digitally incorrect ..Rang I.mediately asked her to amend ..came next day exactly same .Rang asked for figure. Paid it..No receipt received. Went to
Collect on appointment .Like free for all people standing and sitting just leaving In frustration. Had not cleared computor from service. Car now requesting service in 72 days. Took out Warranty. Cannot access informatio or sign in.AN AFTERCARE DISASTER.PAID £549 for RAC Warrantywe have no paperwork and no receipt for car payment. Staff chase sale but once booked moving on to next buyer before finishing last Sale...Happy with car just hope we don't need to access Warranty.

Luke was very helpful, polite and pleasant. Shame the car had not been valeted before pick up. Luke got that sorted for us as well. Overall experience is excellent.

The whole process was made easy by the sales team. I did not feel pressured to buy or take up any of the warranty options offered. I received a fair price for my existing car and am very happy with my new car.

I was able to select the car I wanted online. I called FOW who arranged for it to be transported to my local office in Trafford. The staff were friendly, knowledgeable and professional. I really liked the fact they didn’t try to push for finance etc when I said I wanted to pay cash. They sorted all of the paperwork for me so it was super easy. I viewed the car on Saturday and drove it away on Monday. I would highly recommend.

LH Sales provided excellent service very informative helpful professional. No pressure went through relevant information answered any concerns . Car not on site but as I have seen it on web sight it was decided to leave deposit. There was only one concern the car only had 6 months MOT is was agreed that 12 months was provided which I was happy with .
On collection no issues same professional service from LH . On collection of the car and drove away I did notice that although clean the interior was dusty I did expect some form of Valet . On arrival home it was clear this was. It done very well .perhaps that’s the only room for improvement

Went to view vehicle however not on site . It Was the car I was really interested in . Was introduced to sales lady LH who was very helpful and was happy to answer questions . Explained why not onsite . So left deposit pending viewing I did have one concern that car only had 6 months MOT . However it was agreed that 12months would be given .The service provided by sales lady was of a very high standard . Felt reassured and happy to proceed . Upon payment and collection and drive away the car was not that well valeted was ok but expected better . But over all very happy with the service

All the staff was over help in a great way 🍾
We were introduced to Geoff and what a great fella made everything so easy for us so special thanks to him but again from the front desk lady to the rest. Thanks so much.
Geoff thanks. 🤩

Friendly Staff, Darrell was a great salesman. I Went to view the car on the Saturday, had a call from sales manager on the monday saying my vehicle w
Would br ready for Tuesday even though I couldn't collect until the Saturday. on collection Day the handover was quick and was in the Suv in no time handover complete. Great company to buy from.

I wouldn’t purchase another vehicle from them. I bought a car in January 2026 whilst on maternity leave, I thought the car was perfect, exactly what I needed for my growing family. I got a Tiguan R Line. All was sound for a few months and then, the actuator stopped working. Then my headlight module went in June and I got told under Consumer Rights it’s not their liability and I’ve spent close to £1,000 getting it fixed. Then today I’ve had ANOTHER warning light but this time it’s for my gearbox.
Biggest regret of my life. I’ve had it less than 6 months and it just keeps getting worse.

Polite helpful and efficient

Great service from Ewan; fantastic car. All the staff were very helpful and the delivery of the vehicle was much appreciated. Thank you!

From the most minute I arrived on site, ie reception to meeting the sales executive I was impressed with her professionalism , friendliness and helpfulness, no sales pressure at all making the experience of buying a car really enjoyable. This was underpinned by the management going just that one step further with the sales executive to ensure I was fully informed about the car

An excellent experience all round.

We’ll done - nice to see people really care about customer service these days

The sales executive is Carla Harding - exceptional - thanks Carla - you made everything appear very easy

Daiva Norkiene from the Manchester branch was very professional regarding all parts of the car sale with no presser.
Very friendly and helpful with any of my concerns.
We have happily bought 2 previously cars from FOW.

Visited FOW (both branches) on multiple occasions whilst looking to buy a new vehicle unexpectedly as they had a large range at a variety of prices. The staff were always friendly and helpful and it was a relatively easy process to view the cars and get keys to look inside.
I’d arranged to test drive a vehicle did have to wait 30mins before it was ready which was slightly frustrating as they knew what time we’d be there. But oh well! Very short test drive lap.
Did eventually purchase a car from them (Winsford branch) they are keen for you to use finance not cash and obviously have upsells which you can choose to take out as well. No discount for cash or competitive deals.
Come collection day I was frustrated. I’d been advised that the car would be valeted, and the scuffs looked at and remedied (documented them on a map of the car as well!). This didn’t happen. Turns out because I’d arranged to collect the vehicle on a Monday they don’t do a final check over the weekend to make sure it’s ready for collection. So what should have been a relatively easy collection resulted in additional time being spent getting the vehicle in a more acceptable condition. I’m aware it’s a used car and there will be wear and tear but to not even clean the vehicle when I was told it would be just made me question other issues which had been raised. I was reluctant to accept the vehicle in the condition but they were very keen we left that day with it. A compromise was made but I was told this isn’t the first time this has been an issue with collections after the weekend.

The customer service was good Maya & Danny dealt with an issue that wasn’t their making, and I appreciated their help to come to a resolution.
Not sure FOW do love new car day as much as they claim or they’d have worked harder to make sure customers were satisfied when they left and the vehicle was ready without additional stress.

I had sales rep Emily Eagles I believe - who managed to get my car traded in as a part exchange and me leaving with the car I wanted within 5 hours - the car being washed and serviced too. The customer service was top notch, I don't think anything was left out, and they went above and beyond to help me out, me being in Manchester for only a short time.
I'd recommend anyone doing a part exchange to bring the whole service history and purchase documents as it seems to help the staff out and speeds everything up - I was lucky I did this.
The test drive was disappointing for how restricted it was, but Emily was so knowledgeable about the functionality of the car it more than made up for it - I left far more informed about the car than I started, which ultimately is the best outcome of a test drive I feel.

I left paying about £17000 for a near new 2025 Renault Clio, with a 3 year warranty on almost all of the car.

I would use FOW Winsford next time, and I would recommend them to anyone in the area.

I recently purchased a car online unseen, from FOW and the whole experience was dealt with efficiently by Daiva Norkiene.

I would say she excelled in every way possible and found a way that I could receive my vehicle on the day arranged.
I was apprehensive as it is the first time I have bought a second hand car unseen, but it arrived as arranged on time, the driver was courteous and made sure everything was OK,.
On checking the vehicle it was exactly as advertised, I am very pleased and would buy a car again from the same people.
I hope you find this useful.