FOW Winsford Reviews 

Went to FOW because they had a large choice of cars on their website, once i got the hang of the layout i easily found the cars on my list to look at. Went inside and got the keys to 2 i had narrowed down, so i could have a look inside. Test drove the one i wanted to try first.
Sales person Lukas was great, he was chatty but not pushy, i never felt forced to buy a car, or warranty, it was a relaxed experience and im happy with the car i chose

We found the car we wanted on autotrader and it happened to be at FOW. We were happy with the price we paid, and what we got for trading in our car. However, the overall customer service and customer experience was very poor and we would not recommend.

Firstly we booked a test drive, we even received a call 1 hour before our test drive checking we were coming. On arrival however, there was no record of our appointment and we waited 45 minutes to be seen, in a boiling hot room, without even being offered a glass of water.

Similarly, when we arrived to pick up the car, we waited half an hour, despite having an appointment made.

We had purchased the ‘gardx’ package which should be £400, for a discount. This is meant to seal the vehicle paint and protect the interior fabrics. However on collection it was clear the car hadn’t even been cleaned. The outside of the car was dirty and the interior still had some easily removed marks on it, that we’d seen when we test drove it a few days earlier. Gardx says applyling the interior treatment requires ‘massaging a specialist protective cream’ into the fabric- there was no way this was done, as the fabric was not clean.

We went back in to query this, and without question or inspection of the car we were refunded. Demonstrating that the sales team and manager clearly didn’t doubt that the gardx hadn’t been applied, yet they would have happily let us walk away had we not questioned this.

Once home, a damp cloth removed the marks we’d seen on the car interior whilst test driving it. Further demonstrating that the car had not been cleaned nor had the gardx treatment applied.

Very poor experience.

They were very helpful all of them. I had trouble my car insurance and they helped me to sort it out the best service at a car dealership I’ve ever had brilliant thank you

There is a good selection of cars on the forecourt, staff are friendly and do not put any pressure on you to buy and trade in prices are reasonable. When discussing the deal the salesman will discuss any minor work which needs to be done prior to collection however it is not necessarily carried out and bare minimum is done to the vehicle prior to collection.

Excellent from start to finish.

The buying experience was simple and straightforward no problem with it. But it was when we picked the car up that I was very disappointed in the interior of the car it was dirty carpets streaky windows inside and we had paid £300 extra for the exterior paint work treatment . The drive home didn’t feel as special as we wanted

A very smooth and easy transaction purchasing a car from Fords of Winsford dealing with their salesman Callum.

Very professional service.
The vehicle is immaculate (3 years old, 32k miles). Very good price.
I am a happy EV owner.
Thank you FOW team!

Friendly atmosphere as soon as you walk in, the sales team help with every question and advice you accordingly, over all a very good experience

Fantastic, really great to deal with, especially Sienna who made the process straight forward.

The staff were so helpful and accommodating

My first experience of buying with FOW was excellent. This is the biggest car supermarket I’ve seen and the cars were amazing. Loved the retro cars inside too! My sales advisor Ruby was fantastic- very efficient and friendly, sorted all the paperwork out for me there and then and was extremely accomodating given I was an hour late for vehicle pickup. All together, 10/10 from me!

Recent car purchase.. Jobs completed and car prepared excellently new Brake discs pads and Engine turbo unit .. delivered on time sold and helped throughout .. best of all .. only had this vehicle less than a week and had the front drivers side suspension break and snap whilst parking .. unbelievable .. contact immediate .. own repair at local garage MOT centre .. done .. later £ reimbursed in full by FOW without question .. fantastic

Experienced staff with a great selection of well prepared , well priced cars .Have dealt with this company since they started in a farmers field and have never had a problem with the car or the company.

Good choice of quality cars at competitive prices. Left alone to look at cars which I like.
However the sales staff spend too much time trying to sell you warranty or finance packages

Process was quick and easy. The sales person was great, friendly and helpful. However, the valeting of the car wasn’t as expected, it was clean but inside windows were dirty and it just wasn’t the best valet in terms of the hard surfaces and exterior. I was given a key and a spare, the spare battery was completely dead and the main key came up within hours as needing a new battery. The service book wasn’t stamped. Overall I am happy with the car so far! However I do think that the minor details need to be assessed and given more detail before releasing the cars.

I pre booked a part exchange evaluation followed by a test drive. On arrival I introduced myself and was given the keys to view the car I was interested in and handed over my keys for the value to be assessed. On returning to the desk my keys were returned without the assessment taking place. I then had to wait nearly 45 minutes before seeing a salesperson. Who then arranged the valuation a futher wait. No test drive was offered , however, I agreed with the sale and arranged to come back a week later to pick my new car up at 9.30 9/07/26. However, despite arriving on time I had to wait 45 minutes again to complete the sale. The sale felt rushed and after was told I would have to wait in the cafe until the valet was completed. The valet was not completed to a very high standard, rubbish in the passenger door pocket and smeary wing mirrors. I am happy with the car but your customer service needs a serious looking at and would suggest this is carried out by an external body.

Never again...bought a car that had some noise issues with it, mentioned it to the after sales team, advised to find a garage to look at it and they will pay the bill...why should I do the leg work??? Noise couldn't be sorted, had to swap the car. When I mentioned about any little mark I was just instantly shut down as 'wear and tear' nothing they can or will do about it. Then that car took over a week due to some other issues...on the day of purchase I had to sit and wait for over an hr to be seen by someone and then, no apologises for the mess around or anything, just left...so never again will I use FOW and I advise ANYONE reading this DO NOT use them...they don't care