FOW Winsford Reviews 

The sales executive Harry we had was very patient and very helpful which mean't alot as we were older buyers and not used to the process.

Ibrahim was excellent, from start to finish, with excellent customer service and zero pressure. Fully explained everything about our new car and all the processes.
Only thing that let it down was the very disappointing valet, with finger prints on windows, smudges on bodywork and general poor quality of the finish.

We were really impressed with FOW, Trafford Park. The staff were really helpful, knowledgeable and there was no hard sell. They had a vast range of cars including the model we bought. They arranged all the paperwork efficiently, professionally and explained the process which ran smoothly. The garage took my old car in part exchange and gave us a figure we were happy with. We collected the car the next day with a months warranty and drove away a happy customer.

Purchased car today 24/07/26, love the car , fell in love with it last week having had a test drive , picked it up today , everything went really smooth , bank transfer, lots of email communication beforehand , paper work straightforward when we got there , all good .
Only disappointment was car ,wasn’t as clean as expected , windows were awful , finger marks all over them , dirty handprints on doors handles of boot . Clean to the eye inside , but once we looked properly, could have been better . Still I’m made up with the car . Once we got home we found reading booklet how to set everything up , plus what each button was for !!! Many thanks

Excellent service provided by Lana. From viewing the car, there was no pressure to buy- to picking it up. We are really pleased with the car, excellent condition, low mileage. We ticked every box and the ‘paperwork’ was sent by email, which we were advised it would be. Would definitely consider them again for future purchases. They have an excellent range of vehicles.

buying process was fine and informative, if not a little pushy due to companys turn around policy, but everything went okay. Picked up the car and a tyre pressure warning was on the dash, despite best efforts and new tyres it still remains on, the light was defiantly on before collection and cleared prior to my pick up it comes on too quickly for someone to of been unaware of it, I live so far away and had to get back so at the time I just assumed it was due to new tyres on the rear, this has not been the case, main dealer has been unable to rectify the situation

Your after sales is absolutely atrocious. I have never experienced anything as bad after just spending £20K on a vehicle.

Steve

Great experience. Easy and simple process.
There are so many cars to choose from. The sales person was knowledgeable and friendly.

I am very pleased with the vehicle, but the interior was very dirty and the top of the engine had not been cleaned at all. I am not happy about that. Thank you.

Extremely disappointing experience purchasing my 2017 Audi A1. We agreed a number of safety-related repairs before collection, including new rear brake discs, brake pads, four tyres and a service, but when we arrived none of the agreed work had been completed. The car also had a fresh paint chip, masking tape left on the bumper and hadn’t even been properly valeted. We were later informed the vehicle wasn’t roadworthy despite being told it was ready to collect.

Although the dealership eventually fitted four new tyres, they were budget tyres on what is marketed as a premium vehicle. Within a day, they had already developed cuts and bulges after encountering normal potholes, leaving me questioning their quality and durability.

Communication throughout was poor and I constantly had to chase for updates. Even after the car was delivered, the rear brake discs still hadn’t been replaced and both key fob batteries were low. The delays left me without transport, forcing me to miss work and lose income.

I appreciate Sophie Hewitt’s efforts in helping resolve some of the issues, but the overall service fell well below expectations. I cannot recommend this dealership based on my experience.

No hard sell, fair price vast amount of cars on Winsford site. I would definitely use again.

When I picked up the car they hadn't done a very good job of valeting the car I did bring it to the attention of the salesman but all he offered to do is go and give it a wipe with a rag if I didn't need the car at the weekend I would of refused it

Salesman Harry was excellent but let down by other departments.
Petrol flap fell off a mile from FOW.
Low pressure tyre warning displayed on collection.
Remote tailgate opening not working although as there appear to be 2 new fobs, I think it may just be they are incorrect fobs and the remote opening is not a feature on this model.
Reasonable valet let down by poor window cleaning, especially inside.

Contacting FOW by phone is painful, ( suggest FOW try ringing their own number). I bought a vehicle but it didn’t feel like a particularly positive experience, took a week to get the vehicle ready, on a positive note the price was the price

Good selection of cars at good prices. The staff were friendly and helpful.

Happy with the car I bought, and the service I received afterwards when having a coupe of issues (used car), they were dealt with promptly and without a fuss.

Would happily return in the future for another!

Our transaction was handled by Carla who proved to be knowledgeable and interested in the job she is doing. She was very patient in explaining the associated documentation. We have dealt with FW before and will, no doubt, do so again.

I recently bought a car from FOW. I couldn’t fault my service from Lana Haynes, from start to finish the customer service was flawless and I knew I was in safe hands with nothing to worry about.

A pleasure to deal with.
We were looked after by Ewan who was great through the whole process. We opted to have the car delivered and the whole process couldn’t have gone smoother
Car is stunning

Staff very polite and no pushy salesman trying to get you to buy a car, I came away happy I bought the car I was going to see everything was straight forward from start to finish

Great service, thank you Ella for your help in the purchase. Highly recommend this Company, after 2nd purchase in last few years.