UI use Fortnum and Mason for special gifts for special people. F&M delivers at home and overseas and all the products are as described and of such luxurious, high quality whilst being good value for m... See more
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The customer service was excellent. My original package arrived partially damaged due to shipping, but F&M reached out to me right away with an apology and offered a full replacement. Their response... See more
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Great, easy to navigate site. Filled with a wide range of products that make super gifts. Regular updates regarding delivery. Items arrived well packaged. F&M is my go to for that extra special som... See more
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Exceptional and five star service from Mr Sadman Khan on Thursday 23rd July 2026 at the St. Pancras branch. I had a wonderful experience at the store, all thanks to Mr Sadman Khan. I was overwhelmed... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Spoooo Good thank you
17 July 2026
Reply from Fortnum & Mason
Dear Gavin,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great product quick delivery!
10 July 2026
Reply from Fortnum & Mason
Dear Stephen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are pleased with your product and that your order arrived quickly. It is wonderful to know that your experience with us was a positive one.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Just exquisite shopping……
10 July 2026
Reply from Fortnum & Mason
Dear Joanne,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you had such an exquisite shopping experience with us. It is always our aim to provide exceptional products and service, and we are pleased to know we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
A practical gift of great quality
A high quality gift which was very much appreciated by the recipients and reliable great service 😊
17 July 2026
Reply from Fortnum & Mason
Dear Linda,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your gift was so well received and appreciated by the recipients. It is wonderful to know that you were pleased with the quality of the product and the reliable service you experienced.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delayed and broken
The item we purchased arrived much later than expected after multiple shipping delays, was very poorly packaged, and was broken. In order to receive a replacement, I was required to ship back the broken item. This was frustrating and seemed unnecessary, especially since this is international shipping.
17 July 2026
Reply from Fortnum & Mason
Dear Laura,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Gwyn,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are pleased with your purchase and that it arrived securely packaged and on time. We take great care in preparing every order, and it is wonderful to know your experience reflected the high standards we aim to provide.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
5 stars all the way for the delicious…
5 stars all the way for the delicious biscuits, which made my husband (and me ) very happy!
17 July 2026
Reply from Fortnum & Mason
Dear Ruth,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you and your husband enjoyed our delicious biscuits. It is wonderful to know that they brought a little extra joy to your day.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Totally and utterly awesome!
I am extremely pleased with Fortnum & Mason’s impeccable service, excellent and high quality products. Many thanks! 🙏🏼
17 July 2026
Reply from Fortnum & Mason
Dear Pavlina,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are so pleased with our service and the quality of our products. It is wonderful to know that we have met your expectations and provided an experience you enjoyed.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Kerry,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided and that it was much appreciated by recipient.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Helen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
corkscrew
Purchased a waiter friend corkscrew. Great weight/craftsmanship. Delivery/packaging/communication was excellent. Arrived swiftly and punctual. Great service. Thank you!
17 July 2026
Reply from Fortnum & Mason
Dear Donna-lee,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are pleased with the quality and craftsmanship of your Waiter's Friend Corkscrew. It is also wonderful to know that your delivery, packaging, and communication met your expectations, and that your order arrived promptly.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Exceptional Service!
The customer service was excellent. My original package arrived partially damaged due to shipping, but F&M reached out to me right away with an apology and offered a full replacement. Their response was genuine, prompt, and truly professional.
16 July 2026
Reply from Fortnum & Mason
Dear Jamie,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Easy to order and recipient thoroughly…
Easy to order and recipient thoroughly enjoyed the breakfast hamper.
17 July 2026
Reply from Fortnum & Mason
Dear Louise,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process easy and that the recipient thoroughly enjoyed their breakfast hamper. It is wonderful to know it made such a great impression.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Lisa K,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you find our Icy Mints as delicious as ever. It is wonderful to know that this much-loved favourite continues to bring you enjoyment.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
A gift for my auntie
It was a gift for my auntie, very well received. Delivery super quick and beautiful packaging.
17 July 2026
Reply from Fortnum & Mason
Dear Michelle,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your auntie enjoyed her gift and that it was so well received. It's wonderful to know that your order arrived quickly and that the beautiful packaging helped make the occasion even more special.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Terrible
Terrible! this was a present and the delivery came in 3 parts and was delayed. Not a service I expect from Fortum and Mason and will therefore not order from you again
17 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Parcel was dumped on the road side
Parcel was dumped on the road side. Not even handed to me.
17 July 2026
Reply from Fortnum & Mason
Dear Daniel,
Thank you for taking the time to share your experience with us!
We welcome your feedback on our delivery service.
We have made a note of your comments regarding this and will share your feedback with the relevant department for internal review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
delivery service Product perfect
8 July 2026
Reply from Fortnum & Mason
Dear Rita,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with both the delivery service and the quality of your product. We always aim to provide a seamless experience from order to delivery, and we are pleased to know we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Pauline,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived promptly, correctly, and beautifully packed. We take great care in preparing every order, and it's wonderful to know this was reflected in your experience.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Birthday gift received with a smile
Great courier service with DPD, friendly and helpful. My brother was very happy with his gift and as he already collects the range was pleased to add to his collection.
17 July 2026
Reply from Fortnum & Mason
Dear Omarah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your brother was so pleased with his birthday gift and that it made a wonderful addition to his collection. It's also great to know that your delivery experience with DPD was friendly and efficient.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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