I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more
Company replied
I had forgotten to arrange delivery of a birthday gift for a family member, although I had already identified the Fortnum & Mason items I wanted to send. F&M delivered next day, even though it was a S... See more
Company replied
Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more
Company replied
Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not blown away with the whoppolousas
Not blown away with the whoppolousas, proportionally doesn’t feel like value. Overly sweet and a bit gimmicky. Not for us.
23 July 2026
Reply from Fortnum & Mason
Dear Joanne,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the Whoppolousas did not meet your expectations. We appreciate your comments regarding the portion size, sweetness, and overall concept, as customer feedback is invaluable in helping us review and improve our products.
We will ensure that your feedback is shared with the relevant team for consideration.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Easy to order from Australia to be…
Easy to order from Australia to be delivered to family in England. The recipients enjoyed the selection of biscuits. Only advice is to those in Australia, use PayPal at checkout. My credit card bank decided to decline the transaction. Not a fault of F & M, but the bank being (thankfully) vigilant.
16 July 2026
Reply from Fortnum & Mason
Dear Britt,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found it easy to place an order from Australia for delivery to your family in England. It is wonderful to know that the recipients enjoyed the selection of biscuits.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I love that you keep up with the…
I love that you keep up with the tradition they’ve had for many years perfect customer surface. I love being a Fortnum &mason friend it is a privilege to be part of I look forward to all their special treats. I purchased two Winnie the Pooh‘s 100 year celebration for my grandchildren. They were thrilled as usual with the gift. They always go that little bit further. The honey pot shape basket was fantastic and all the goods inside were perfect as usual. That I’ve come to expect with Fortnum &Mason, The baskets are used for storage even after the tasty goods have been eaten. I cannot wait to see what else they will come up with. Well done please keep up with your traditions as you are unique.
16 July 2026
Reply from Fortnum & Mason
Dear Val,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you enjoy our traditions, customer service, and unique products. It is wonderful to know that your grandchildren were thrilled with the Winnie the Pooh 100 Year Celebration gifts and that you especially loved the honey pot-shaped basket.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Good choice of items for hamper
Good choice of items for hamper - delivered promptly and efficiently
16 July 2026
Reply from Fortnum & Mason
Dear Heather,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the choice of items in your hamper and that your order was delivered promptly and efficiently.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delivering on the due date
15 July 2026
Reply from Fortnum & Mason
Dear Ann,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Beautiful packaging and fast delivery
Beautiful packaging and fast delivery. My chocolates were amazing and sent as a present and they were appreciated because they are her favourite chocolates and the brand is on point
15 July 2026
Reply from Fortnum & Mason
Dear Dorrett,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the beautiful packaging and fast delivery. It is wonderful to know that the chocolates were so well received as a gift and that they remain your recipient's favourite.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
You always deliver with that special…
You always deliver with that special gift for a momentous occasion. Thank you!
15 July 2026
Reply from Fortnum & Mason
Dear Mrs M Doggett,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and that we could help make such a momentous occasion special.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Anne's birthday
Products of the highest standard, delivered on time for my sister's birthday.
23 July 2026
Reply from Fortnum & Mason
Dear Howard,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the high standard of our products and that your order was delivered on time for your sister's birthday.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Ester on the meat deli department
Ester on the meat deli department
Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tell us what is great about the deli
She is fortnum and mason through and through
I hope you are appreciated ester
Looking forward to seeing your smiling face again soon
Thank you
15 July 2026
Reply from Fortnum & Mason
Dear Chelsea,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear about the wonderful service Ester provides and that she always makes you and Alan feel so welcome. It is lovely to know that her knowledge and enthusiasm make your visits so enjoyable.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
We were happy with the gift hamper we…
We were happy with the gift hamper we sent, but the recipients unfortunately weren’t - for reasons not entirely associated with F&M
22 June 2026
Reply from Fortnum & Mason
Dear Craig,
Thank you for taking the time to share your experience with us!
We are delighted to hear that you were happy with the gift hamper you sent. While we are sorry to learn that the recipients were not entirely satisfied.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Everything you do is amazing ,staff…
Everything you do is amazing ,staff service,quality of produce , top notch in every area, I've seen some rude customers, but only fantastic staff, brilliant service, a credit to retail so from this working class Joe thank you very much indeed 😘xxxx
5 August 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear your kind comments about our staff, service, and the quality of our products. It is wonderful to know that your experiences with us have been so positive and that our team has consistently delivered the high standards we strive for.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Wonderful customer service and of…
Wonderful customer service and of course the most beautiful products, love so much.
15 July 2026
Reply from Fortnum & Mason
Dear George Williams,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on our beautiful products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we look forward to taking care of your future orders.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Sheryl,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Sandra,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Wonderful service
The mugs I required were out of stock in store so I asked if they could be posted to me and they arrived beautifully packaged 2 days later!
22 July 2026
Reply from Fortnum & Mason
Dear Deborah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that, although the mugs you wanted were out of stock in store, arranging delivery was straightforward and that they arrived beautifully packaged just two days later.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
It is better than others
The quality is better than others, as is the service, and all very genuine.
22 July 2026
Reply from Fortnum & Mason
Dear Michael,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you value the quality of our products and the service we provide. It is especially pleasing to know that you found the experience genuine and that we stood out from others.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear David,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are happy with our store, and enjoy shopping with us.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I bought the biscuit tin for a present…
I bought the biscuit tin for a present and they were delightfully received!
15 July 2026
Reply from Fortnum & Mason
Dear Marion,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the biscuit tin made a lovely gift and was so delightfully received by its recipient.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Staff were very helpful & courteous
15 July 2026
Reply from Fortnum & Mason
Dear Barry,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that our staff were helpful and courteous during your visit.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Quality is fortnum and Mason from great…
Quality is fortnum and Mason from great quality products to quick delivery nicely packaged. 10/10
15 July 2026
Reply from Fortnum & Mason
Dear Louise,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of our products, as well as our quick delivery and carefully packaged service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.