Ford Motor Company A/S Reviews 324

Worst van you can imagine = Ford Transit Custom
🚚👎☢️📉🛠️😢💔

Ford Motor Company 🤬🤬🤬🤬

Awful van and even worse customer-servcie!!!

Do not recommend!!

Ford Ranger 2021: I have this vehicle and at first glance it's a good vehicle. But there are more problems than plusses. Firstly, I am lucky as it's a company vehicle and I am soon going to be giving it back in place of a car allowance. So to the issues. I have a boot cover. It leaks. So can't be used. The back end in damp weather flips out and it has nearly killed me a couple of times in the rain when exiting a roundabout at low speeds. The gearbox on this 10 speed model is a total piece of junk. At low speeds this thing slams between the gears and jerks you about the cabin. Horrendous. When in 4 wheel drive you can't reverse at low speeds. Overall, I don't want this thing and it's FREE!!! How this passed QC I have no idea.

In 2017 my Wife purchased a new Ecosport. During the duration of ownership I have had to change the key fob battery at least a dozen times. Within a few months of changing the battery I receive a "low battery" warning notification. The internet is full of people highlighting the same problem The key fob has now failed completely. I was astounded when my local Ford dealership quoted £300 for a new key fob. I don't know if this includes VAT, if not it will be £360. I shouldn't have been surprised as I was quoted £760 for a new front bumper. These ripoff prices are an utter disgrace. If customers knew the price of Ford spares I'm certain they would think twice about purchasing a vehicle.

Fortunately I have now found someone who has a method of reprogramming the fob or making up a new one for a few pounds.

My car is a Skoda which I bought from new in 2012 and am still using the original key fob battery after 10 years !

Imagine making a car in 2022 that does not support multiple SIM cards in the customers mobile phone.
I guess my friends where right: Life is too short for ford.

2022. Buying a new Ford Transit Custom van, with NFU discount.
NFU very helpful, and forward quickly the paper work
Ford Arnold Clark Newcastle upon Tyne. Stated Ford no longer operate NFU discount scheme.
So tried Bristol Street Motors Ford Bolton. They told me the NFU discount is only for fleet sales, 20 vans plus. I will buy anther make, dealers seem to make it up as they go, very unprofessional.

apparently they sell the worst tools that are gonna kill you when you are used as a mystery shopper… and they forgot to pay for the job done… classical American style.

I bought a ford focus 2019 and straight after 3 month I find a problem with the 6th gear, I went to ford workshop to fix the issue, the 6th gear was fixed.

After around 6 month I find a very hard experience shifting to the 1st gear and the "R" gear. I went to fords workshop multiple times and they denied the problem.

Finally after taking a video of the issue and sending it to them via email they admit the problem and decided to take the gear box down and take pictures.

When I took back the car I am still experiencing the same issue. The warranty period will end in 1 and half month. I send the case back and ford is claiming to made a case and will come back with an answer 20 days !

I am deeply concerned the warranty period will end and my gearbox is still not fixed.

Ford focus have the worst gearbox and only buy it if you want to waste your full money. How come a brand new car come with such a creepy experience.

I have just settled, for the second time my account with these people. I exchanged my Ford Kuga, the worst car I have ever owned, for a Mercedes B class, they asked Ford for a SETTLEMENT figure which was on condition it was settled within 7 days, it was paid on the 6th day, got rid at last, 3 months later Ford Credit wrote to demand another £300 as the so called SETTLEMENT figure was on the condition that another months payment was paid, if not paid within a certain period a default notice would be issued so destroying my 1st class credit scores. I checked with Mercedes who confirmed that the SETTLEMENT figure had NO conditions other than the 7 days, FORD then sent another copy with conditions attached, after another DEFAULT threat and no legal advice available (except the Citizens advice who can only "advise" you to "write a letter") so despite being in the right it would cost so much up front I just could not afford to take it to court and FORD were aware of this.

FORD, COBHAM.
I had been looking for a car for a few weeks. I went to Ford in Cobham and was greeted by Josh Caesar one of the salesmen. He understood immediately the type of car I was looking for. Although there wasn't one in stock he found one in another Ford garage and had it brought over for me. Josh was polite, patient and knowledgeable. He was methodical in showing me how everything worked. The car was exactly what I was looking for and because of his care, patience and knowledge I bought the car. Thank you.

Our car was due to be picked up last night by a service staff person of Dees in Croydon , leave a courtesy car and take our car back to Dees to the lock up. The lady in question wasn’t experienced to drive cars- couldn’t drive the car, stank of smoke and then got in our car, and then said to my husband ; with your discretion, can I take it back to
Addington either it was her place or a friends. You hear these stories , and it happened to us, but luckily he said no way and asked her to get out of the car. What disgraceful behaviour !! This is no advert for
Ford Dees or Ford Dees of Purley Way, Croydon.

The staff were extremely helpful when I purchased a Ford Fiesta. I couldn’t get to Eltham and they kindly arranged transport for me. Thank you to Fernando and Gary for all your help. Highly recommend. Lovely car too.

Used these all my life. Can’t faukt

i have a 2012 ford fiesta. it is by far the absolute worst car i have ever owned!!! and i am not exaggerating. for starters this cars transmission is horriable. it shakes ant shutters almost every time you stop and go. switching low gears makes a god awful grinding and banging sound, and from all of the research i've done i am not the only one. I've taken it to two different ford dealerships just to be told that there's nothing "wrong" with the car. its just how it was made. there's no recalls on this issue. since learning about this ongoing problem i wanted to trad it in so ive been looking into a trade. recently my AC stopped working fund out it was my fan that was broke... paid 600 dollers for that to be fixed. then hoping id be able to trade within the next month my headlights are not working.... turns out the whole fuse box is corroded. and a piece of a fuse is broke off in the fuse box. i've called 2 dealerships to schedule an appointment and neither has called me back. its been 2 weeks. so i called the ford corporate office to not only complain but to ask for help in this matter. the guy on the phone flat out told me there was nothing he could do. i told him that this customer service let alone the make of this car has made me never want to buy a ford again. he said "I'm sorry you feel that way is there anything else i can do for you." I'm sorry this is the worst experience with a vehicle i have ever had. DON'T MAKE A PRODUCT IF YOU CANT STAND BEHIND IT. please before you purchase this car google all these issues i have named.

Ford Stafford
I gave my car Ford Kuga for servicing and MOT on 06-02-2018 and also asked them look at the electrics as one of the windows driver side was not working. Servicing and MOT was completed, however with no discount and they charged the full price, whereas other companies like Halfords are offering discount if you book service and MOT. The diagnostic check came back as front brake pads were not working, again that was an extra I had to pay , then for the key battery they charged saying it was not working.
To look at the electrics they charged initial amount, could not resolve the issue, then to do a further check into the wiring , they charged, total £195. the issue is still not resolved The car has been with them for 4 days . I had no car and no courtesy car offered and had to ask friends and my husband to drop and pick up my son from school. I could not go to my office(run a business), the warehouse was shut for 4 days. Finally on Friday they called and said they have to change the control module which will cost £400 and has to ordered. They asked me to collect the car as they did not have the part . I collected my car on Friday evening and Ford Charged me £610.99 for service,mot, wiring check, brake pads, key battery. Ford has charged me for the job that was not completed and the electrics issue is still not resolved.
Halfords also looked into it previously ,but did not charge as they were unable to resolve it . They gave me a quote for checking but when they could not resolve just asked me to collect the car without any charge.

Ford kept the car fro 4 days and when they could not solve the problem , they just decide to change the whole module. The car was bought new from Ford Stafford - 62 reg, had not done any miles -still very low . I am surprised that the central control for the electrics would not work for such a new car.
This is a very unprofessional,unacceptable and rude behaviour from the company and it is the worst experience I had and would never recommend anyone to buy Ford.
Thanks
Radhika

I like my Fiesta 2013 MY very nice car and sensible car, nothing to complain about.