Footlocker Reviews 

⭐ 1-Star Review

I am extremely disappointed with Foot Locker UK’s handling of my recent order.

My delivery was sent on the wrong date, despite the delivery information provided to me. Because of this error, I was not at home. Instead of following proper delivery procedures, the parcel was left unattended in my front garden without my consent or any safe place agreement.

When I returned home the following day, the parcel was gone. As a result, I have lost both the product and £150, and I am still without the item I paid for.

I raised this issue with Foot Locker and was told an investigation would take up to 10 working days. That timeframe has now passed, yet I have been told I must wait until 17 January, with no explanation for the delay and no resolution offered so far.

This situation is completely unacceptable. The incorrect delivery date and unsafe handling of my parcel are not my responsibility, yet I am the one left out of pocket. Customer service has been slow, unclear, and unhelpful throughout.

I expected much better from a company of this size. Unless this is resolved promptly with a full refund or a secure replacement, I cannot recommend Foot Locker to anyone.

Went to the store at Westwood cross today was only after some socks at first, but I must say how friendly and helpful the staff were, a vast difference to the member of staff we come across at Sport Direct, she was so miserable would not show us were items where located in the store, never spoke a word.

So we went back to Foot Locker and purchased the rest of our items there instead, Sports Direct lose Foot Lockers gain of £389.

Thank you all the staff in that store it was a pleasure to shop there!

Returns issues. After initially being sent a return label that did not work in 3 different stores I was sent another with a drop off location that included a UPS locker. Apparently whatever contract they have with UPS does not included lockers. Fast for at least 20 emails back and forward and they still refuse to acknowledge that they provided me incorrect information and with with UPS to at least get the parcel back to me. Frustratingly it's impossible to speak to anyone other than a first line support agent to discuss and they have closed the case. A classic case of 'win the argument and loose the customer'

Order was delayed, then delayed again. Wouldn’t allow me to cancel even when I spoke to a human (the char bot didn’t understand my request!)
Customer service slow and patronising.
Won’t buy from here again. I now have to wait for the order and return it, as I have had to purchase from somewhere else.

If you could leave zero stars I would! Shocking online experience, ordered Asics GEL-NYC Rgd - Men Shoes on the 25/12/25 and next heard on the 29th that there was a delay. Next heard on the 1st Jam saying I’d cancelled my order and was getting a refund!!! I NEVER CANCELLED THE ORDER! Clearly, FL never intended to fulfill the order.
I don’t mind issues with ordering or delivery but don’t lie and say I did something which I didn’t.

Christmas present still not delivered and it is 30th December. You cannot speak to anyone, the chat is just a bot. Honestly just avoid.

Made an order just before Christmas. The item arrived on the 29th will no problems. Correct trainers and right size . Tracking was useful and delivery was made as it stated

This company is disgraceful the way they can treat people. Still waiting for my money since 6th December. I am in contact with trading standards. This company should not be trading. You have all been warned do not give them any money.

Just an update for anyone reading these reviews. I finally received my money back nearly a month later. I paid by Clearpay and they managed to recover my money. Hope this helps people if you in same position.

Footlocker then had the cheek to offer 10% discount as if I would use it. That got deleted straight away.

Foot Locker returns process is deliberately made difficult and complicated. I won't ever order from Foot Locker again.

Ordered a pair of trainers Friday 19th, delivered today 23rd, no issues. Updated emails, could track parcel easily. Was doubtful they’d even show up due to reviews, as they have and so fast I thought I must leave a review. Will be using again.

I made a purchase of a New Balance 9060 sneaker and the driver tried to deliver it to my neighbor. While she was reading the label, he took a photo of her holding the box. She informed him that the name on the package was not hers and that he should leave it in the building’s shed. The driver then left with my package and used the picture as a proof of delivery. After many days complaining via phone and chat, Foot Locker refused to refund my money because the parcel was delivered.

I paid £128 for the sneakers and ended up with neither the product nor my money. I contacted DHL and they didn’t even get back to me.

The driver also claimed that I signed for the delivery, which is not true — I did not sign anything. When I ask for proof of this signature, they change the subject.

I feel robbed and extremely disappointed with this company. I gave a 1-star rating because there was no option to give 0.

We received really excellent service today in your Leicester Highcross store, served by Mohammed. Wasn’t sure how to leave a review for him for that store specifically so writing it here, and I hope he is acknowledged- a real credit to Footlocker and left us feeling really pleasantly surprised after our visit today. Thank you!

Shocking customer service advisors made to follow stupid policies! All I have been forced to deal with are unfriendly, rude and just plain stupid! Avoid as they do not care if you receive your parcel or not and are not likely to offer replacements or refunds!

I placed an order for a Nike hoodie and joggers but they didn’t fit so were returned the day after receiving them. The tracking shows that they were received back to their warehouse but I still haven’t had my refund. I’ve spoken to 3 different agents, each one telling me a different thing and that I must wait 14 days before it could be escalated. When I still hadn’t received my refund I contacted them again, as I was told to, spoke to another agent who said I must wait another 2 days. Now a 3rd agent is telling me I need to wait another 2 days! In the meantime Footlocker have the goods back and over £100 of my money! Oh, and apparently they don’t have a complaints department, but I can email them and put in the email that I want it to go to complaints!?! Would give minus stars if I could.

Absolutely terrible company to deal with this is the second time they have mucked me about with a parcel and left me to Chase up dhl which isn’t how it works 5 separate occasions my delivery was meant to take place and 5 times not completed and customer service on footlocker is terrible don’t want to actually help you just tell you to sit and wait and c if it shows up now I have lost my money and my sons trainers they have severely breached the consumer act WARNING DO NOT SHOP WITH THEM

I’ve had a terrible experience with this company. I’ve made two orders recently, and after waiting at least a week for my items to be sent, I received an email saying they had cancelled my order because they didn’t have the stock available. Why advertise stock if they don’t have it? It’s the worst service I’ve ever had. To make matters worse, the automatic email sent out said they had cancelled my order as requested, as if they had done me a favour. I didn’t make any request for it to be cancelled. I just want my items!

I still haven’t received my order which I ordered almost 2 weeks ago. All I got since ordering was an email from them telling me theres delays over a week ago. There has been nothing since and their customer service is awful. They just make you chat with a bot who tells you to speak to dhl, who do not have my parcel as it hasn’t been dispatched. Finally got through to an online agent and all they said was to be patient. Best thing I’ve got so far is a £10 discount for my next order. Pretty pointless as I won’t be ordering from them again after this shambles. I know it’s black friday week but this is just ridiculous. I have ordered stuff from other brands this week and most of them are either with me now or on their way and they have given me frequent updates. Footlocker is a joke honestly

Worst experience ever faced from a retailer. Ordered a pair of trainers and received a used second hand one. And customer service is awful.

Order trainers 5th Nov, stated they had stock. A few days later the order was cancelled and no email to state this. Contacted CS looking a refund a reply will be between 3-10 days. Still no refund. Avoid these scammers at all costs. How they get away with ut is beyond me. Pity i hadnt checked here first. TERRIBLE COMPANY, AVOID YOU HAVE BEEN WARNED...

I must say this is one of the worst companies I have ever dealt with. There stock management has online is atrocious, they basically take your money, sit on it for a couple of days and then decide whether they have the stock or need to cancel the order. No clear updates, so it’s a little like Russian roulette whether you get anything. There are no excuses with technology now, stock availability should be real time.