Fanatics Reviews 

DO NOT ORDER FROM THEM!!!
Ordered item in time for Super Bowl and paid for 2 day shipping to have it in plenty of time. Got confirmation emails for both order, and tracking. It did not arrive according to tracking time, so I called. Spent huge amount of time on phone only to hear that they had no idea where my order was; they didn't even know if it went out. I was told that I would the order AFTER the Super Bowl, but again, it did not show up. They have offered more excuses, told me that I've misunderstood shipping and no one takes any responsibility. Asking for a discount is out of the question, and they expect me to pay a premium for them breaking our contract not once, but twice. NEVER will order from them again. Going to fight this with my credit card. Apparently they offer a 100% satisfaction guarantee and will give everyone 30% off their orders and some fanbucks. Ridiculous! It's like ordering a birthday cake, going to pick it up and they tell you, "Sorry, you'll get it sometime (though we cannot pin down when) after the big day, but we'll only make you pay for most of it". Given the price, problems, aggravation and disappointment, I should get it for free. An no, I do not want to hear, "I'm sorry" from Fanatics anymore. Save it, SCAMMERS!!

Placed an order on 1/25/16 and it said 3 - 7 business days. Called in today, 2/2/16, found out that my order is scheduled to ship today. Don't buy anything from them again. I wished I can give it no star.

I purchased a sweater with faster three day business shipping, item arrived a week later. Past the date I was guaranteed. I had checked shipping updates daily. Item was in one state for two of the business days. Item arrived in my location, and was not delivered and when I called the shipment company they did not do business on the weekend. Even though on the tracking, it said it was shipped. When contacting Fanatics, the customer representative Gevhart told me, " Some customer receive information that their item has shipped out a day early when it really did not it is suppose to ship out next day." Fanatics has on their website, Unconditional Satisfaction Guaranteed. Gevhart said item was shipped and then disconnected conversation, leaving customer DISSATISFIED. I reported company to BBB.

I placed an order and registered an account with them. However I have no account or any order and my card was charged but company claims I never ordered anything. My bank shut my card off because the charge comes from a fraudulent account in China. BEWARE!!!!

I ordered a christmas present for my uncle part way through NOVEMBER, set to arrive by the end of the month. Waited and waited and it never showed up so I filed a request to see what happened and they told me my order was LOST. And then said they would send out a replacement order. AND THEN the item was out of stock!!!

So I looked and saw they had it in stock in the next size up so I sent a request for that and they never responded! So I called them and the woman was so unhelpful! And by that time the item was out of stock in all sizes! She just kept apologizing and saying that this never happens, but according to these reviews this happens all the time!!

SO unimpressed. And disappointed.

And all I got was $20 fanbucks, but I'll never use them because I am NEVER using this site again.

Don't ever order from this company. I ordered 2 items and it took almost a month to get the first item and they still won't send me the second item. They now say it's been over 30 days since I ordered it so they won't send the item. Which I have requested multiple times with in the 30 days. They give fake FedEx tracking numbers to look like they shipped your order when they actually never did. Then when you try contacting them a crazy amount of times is when they finally ship out the order and for it to still be missing items. I feel they are a scam and are thieves. Save your self the trouble never order from these people.

Not being able to return a product that doesn't work is RIDICULOUS! They state because they offer deep discounts that they can't accept a return?!? Not even when the product doesn't work!?!? if they say i had to pay the shipping and a restocking fee, which is still a bad customer service policy, at least they took back the NON-WORKING product they sold me.
As a business owner i have never written a negative review because i have always been able relate to problems a business can deal with, until now. Never have i had a situation like this where the company basically has a "SUCKS TO BE YOU" policy if they sell you a non working product.
by the way their "deep discount" is offered in many other places on the web and locally here in Seattle, there is nothing special about their prices. After shopping on-line for 20 years i can honestly say i'm shocked by this horrible service when i thought i couldn't be surprised ever again. i love on-line shopping for goods and services and currently spend over 100k per year doing so for deals and convenience for my business.
i don't wish anyone to ever lose their job so let me say this.... please fix this problem, change the return policy, train the employees, hire a consultant on service, change the company name and start over..... do something immediately, the ship is going down. best of luck, this will be a difficult hurdle to overcome.

A good site, and reasonable pricing for international shipping.

I ordered a Super Bowl edition jersey THE DAY OF the NFC Championship game, and a different T shirt in a separate order two days later. It said it would ship no later than Jan. 27th, which both did, on the 27th (a week and a half after order date). I ordered the 3-7 day shipping because last year we went through the same process, and received our items way before the Super Bowl.The jersey and shirt were originally estimated to be here on the 31st, and now the jersey wont be here until AFTER the Super Bowl, and the shirt will be delivered today. Both items shipped from the same facility on the same day. This company blows, and I will not be doing business with them again.

Absolutely DO NOT order from this company. I ordered 5 Oakland Athletics Baseball Ornaments December 2nd so “Santa” could have them in our Christmas Stockings. The shipment arrived with 4 of the 5 ornaments although al were listed on the packing slip. I filed a “missing item” request on their website, and was told the replacement would be sent. The item that arrived was a University of Alabama Crimson Tide Football Ornament however the packing slip again had the Oakland A’s Ornament listed! I went online again and filed a “wrong item request” and spoke to someone in customer service and was told the correct item would be on its way. 3rd time’s a charm, right? No! This time I get a Clemson University Football ornament. Fed up, I ask for a refund. I have to go ship back the 2 wrong ornaments, they confirm receipt and say they are processing the refund. Then I get an email that a refund has been processed in the amount of $0.00. I decided tojust do a dispute with my credit card and they thankfully took care of it but the process has been ridiculous – never again – BEWARE!

Mistake- don't do it. Ordered 3 jerseys as gifts on the 9th. The order shows on their system as the 10th. The amount charged to my card was $6 more than the order amount. When questioned, they said it was due to the conversion rate for money- ha!! That's not my problem. After multiple emails telling me that's a good charge from the bank, they tell me that they're going to refund me the $6. Time will tell. MEANWHILE, 10 days later they finally give me a tracking number (after multiple requests) and when I look on the USPS site, it says that they are preparing to pick the item up today- 10 days later. OMGosh. Now, I have another "5-7 business" days and there's no way that this will make it in time for Christmas...when it was ordered 12/9. They lie, they steal. Don't risk it. Wish I hadn't.

There are a lot of negative reviews about this company, mine is all positive!!
Ordered an NFL sweatshirt / t shirt combo on line a couple of weeks ago, for my son for Christmas.The tracking system was regularly updated, package arrived today in UK, a day earlier than predicted.
Thank you

I ordered 4 items from Fanatics. I ordered enough to have a discount applied, I wouldn't have ordered if it wasn't for the discount. Well, only one of the items came. I called to ask about the other 3 items and 2 of them were out of stock. I said I still wanted the 1 item and a refund for the other 2. Well instead, they tried to refund me for all 3 items and short me $2.50 because of the discount. So in essence, I was to lose $2.50 because I ordered from them, they forgot part of my order and sold out of the item before they realized they didn't send me one. I refused and they refunded me in full and gave me a credit to the website. Though I have yet to use the credit because it is on an account they made for me and I cannot log in. This place is a mess and I would NEVER order from them again, except maybe to use my credit. Clearly from the other reviews they do not process their orders correctly. They have no problems charging credit cards yet cannot send out what they received payment for. DO NOT ORDER FROM THEM.

Placed an order last Friday that has not shipped a week later. If only their product delivery and fulfillment was as polished as the customer service. Poor girls/guys get the brunt of a terrible customer experience. Wish the $50 gift card was at a more reputable store.

I placed my order 10 October, here it is 22 October and I still hadnt gotten my order, so I call and they proceed to tell me that they have no record of my order, YET! I have been charged for my order?!? Beyond angry at this point!

In summary of calling upset about a less refund amount than I paid, my misunderstanding was turned around to satisfaction. I don't totally agree with the fine print(charges/codes) of the return policy, but there are rules and regulations to all we do in life...I appreciate the courteous explanation and time the representative gave. She was great and gave this company a wonderful outlook. Thank you, Ryneisha;)

I ordered an XL hooded sweatshirt thinking that it would likely shrink in the wash. The package arrived a few days after the 3 day shipping period and hence I couldn't wear it to my college game. :(
But the biggest thing that pisses me off, is my XL hoodie is smaller the a kids large. How am I supposed to fit into this thing. Maybe they should stop having their clothing made in foreign places? My sleeves barely past my elbows and I'm skinny!

So I ordered a medium sized Barcelona jersey from this website despite the horrible reviews I've read about them. But the price of the jersey was astonishingly low so I proceeded with the purchase. About a week and a half later the package arrives and what do I get? A small sized Barcelona soccer shorts. The first thing that clicked in my head after receiving the wrong item was never buy anything from a poorly managed company no matter how cheap the product may be. Secondly, I contacted the customer service department so I could get an exchange, but apparently they never had the Barcelona jersey in stock. So instead of notifying me that they did not have the item in stock they sent me the wrong item which would further complicate everything. This company is disgraceful and they should either step up their management or deal with the inevitable consequences.

I ordered a jersey over a week ago. It states on the site shipments take one day to process and that is complete crap!!! It took several days and going through several people to get my shipment processed and now my jersey isn't coming til days after the game I wanted it for. And when talking to customer service they couldn't give me a straight answer. Never ordering again..I don't care if I have to pay more at least I will get the jersey on time with another company.

This is a great company. I don't understand all the bad reviews.I ordered my item and then boom it's a day late but they give you $10 in fancash which is great.(package was delayed but only for one day)One thing I will say is the shipping isn't actually 3 days, you pay for shipping and it will ship in no later than 2 weeks. But if your a fan member you get free shipping.Dont listen to the bad reviews believe me I've bought my first item and you bet your bottom dollar I'm gonna buy more.