foodpanda Reviews 

Awful experience with this company. The rider didn’t deliver our food after we paid via Gcash and when I raised the issue to the staff of food Panda. I’ve been told that they can’t refund the money and they couldn’t reach the rider name called ERWIN L DEMORE and was probably enjoying the food at that time. I was appalled but what can I do. I lost the money and Food Panda is just looking after themselves, just happy to take the money. It seems like that you order your food at your own risk. Lesson learned! Never pay in advance.

I hope the customer service is more prompt to assist their customers' needs.

This happen today April 19, 2023 around 5:00 to 5:30 pm. I order Mcdonalds at Sm bicutan. It pissex me off that the driver decided to get the double booking! And when I received my meal thd fries and burger is soaking wet prang pawis na pawis bec naka close totally the worsr part is the coke it’s totally spilled. The driver offered me that he will go back to replace the coke bec may problem yung packaging. I waited until closing nothing happen. Dishonest driver! And the customer service of food panda cannot resolve the problem. Sana gayahin nila ibang platform that customer can click received item at kung may pending hindi ahtomatically rate kagad. Rate what will happen maibabalik ba yung inorder ko. I payed the gcash and ganjto ang service.
Sorry to say but food panda need to fix this some problems.
Well at the end of it bec I was waiting and waiting. I decided to rate the driver 1 sorry but your dishonest person 2nd you know that pag bumalik ka uunahin mo muna ideliver yung coke sa area ko bago mo idelivef yung sa iba.
Hindi mo macontact si rider ok.
Bagsak ka saakin rider! Sorry! I rated you 1. Totally bagsak!

I went to Foodpanda, Greenhills to order but I noticed the food bins are not filled fast enough as when the fried rice ran out, they said I had to wait for 15 minutes for it to be replenished. After a long wait I decided to leave as the lines were getting long and the food bins were not yet replenished fast enough. although the serving staff appeared busy, they seem too slow to take orders and also payment by the customers thru the cashier took longer than usual. This caused long lines and seems the staff needed more training.

I ordered yesterday, March 26, 2023 and was scammed. The food panda rider marked the order delivered but we did not receive it. I tried to get help from Greenwich SM Bacoor but they were unable to help me. I have tired to reach food panda thu their app and email but no feedback. It was hard earned money and mostly, it was my son's birthday. I really hope Greenwich ends their partnership with food panda because it will drag them down. Food panda is not worthy of trust. You cannot trust this app and the people behind it. The experience was horrible. Please if you have the app, remove it. Unsubscribe, uninstall the app. I hope this horrible experience ends with me because it was really exhausting. Most of the people I know will no longer use food panda and I am really hoping that others too. I have never been to any social media just to rant, but this experience gave me all the reasons to do so. Shame on you food panda.

This is from Greenwich Vista Mall taguig, They did not refund the customer money...the customer complain to Greenwich wich is not out responsibility. The rider was rude and did not give the money back

WORST CUSTOMER SUPPORT EVER! No knowledge of what to do for simple inquiries!

Tried to sign up to use Food Panda , placed order and it said payment option refused ! Screw em , Ive never used em and now I definitely won't !

I ordered more times, and no problem. But if you choose restaurant which do mistake, they dont help you.
I ordered 2 meals, i paid online via Gcash. I recieved 1 meal only, no second meal - driver cant help you, he is messenger only, he doesnt know your order. Reaction Foodpanda customer service:
I understand that this has been an unsatisfying experience. I will certainly take this as feedback from you and will forward this to our relevant team so that necessary actions can be taken. And will try that this won't be repeated again.However, I'm sorry for this Vít but I'm afraid I can't process a refund for this order. We appreciate your understanding of this.

I didnt want refund, i wanted my second meal, i wanted they contact restaurand and delivery me meal. Answer:
We've thoroughly reviewed the details of your case and we won't be able to proceed with a refund or redelivery. We're sorry for this, but we'll take this case on board to improve our services.

They promised someone contact me till 24hours. Nobody contacted me.
NEVER AGAIN Foodpanda

food panda is the worse app. never using this ever again. I was charged last January 6, 2023 but the order did not push through. now they are telling me my refund did not exist and I waited for nothing. hope this company close down soon

Missing items, and you don’t get a refund or a sorry. So restaurants can charge you for things they don’t give you. Best to use grab or just walk than use this service. Customer service very automated and try and close the chat the instant you have a problem, no sympathy or customer care.

so many issues with wrong items, wrong delivery and delayed orders

Scammers! The driver send a picture on the app that he delivered it but nothing came in. He just stood at our door for few minutes then left. He didnt bother to call or text me as I am the receiver of the order. I advise to delete this app and just go for Grab Food. No refund made, no help from customer service. Bad experience on Food Panda. Drivers are scammers!

Ordered pizza using debit card around P900+ but the food wasn't delivered & I can't even contact the rider with their crappy app. I ordered early while still on the taxi heading home so we can eat dinner on time. I waited for hours but there was no delivery. We have visitors and it's getting late & their all hungry. I tried to contact their support but they only gave me P75 voucher for all that trouble. Not even half of what I paid for. Had a really bad experience with this app I canceled my subscription right away & uninstalled.

They only deliver to correct location if I choose the option of cash payment. When I pay online, the food is delivered incorrectly. I have contacted customer service on this and they refuse to give a refund. They are not helpful. One of the service workers even ended the chat on me while I was still in discussion. Terrible. Use uber eats.

Lately food panda deliveries are rude especially here in Tarlac City!!! I had 3 experiences already and every time I use gcash to pay for it, expect that when they reach your place they are very rude. Maybe because of the tips???

Customer managment! If any of you know how to use a computer, you should google it.

Rider asked me to cancel my order since he is using bicycle only and can not deliver due to distance. He suggested that I just make another order from another store branch which he said is closer from my location. He promised that I will not be charged. I refused to cancel my order and told him to cancel it from their side. Their Singapore customer service called me if it is okay to cancel my order. I said yes expecting that I will not be charged since the cancelation will be done from their side and it was not my fault. To my surprise, my credit card was still charged. I asked help/clarifications from their customer service thru chat in their app and Twitter but they insisted that I am not entitled for a refund since I cancelled my order. I tried to explain several times what happened but they won't accept responsibility and just drop the chat. Very poor service. What a SCAM.

I ordered food and drinks for my family, the food came “late of course” I paid the delivery guy. But when I came to the dinner table I realised that all the drinks is not there. So I contacted the customer “service” and explained that my drinks are not delivered. And the service guy just told me that they won’t do a refund. And then that’s I will get a email later if I wanted to discuss it.
The email came 1 day later and it just said exactly the same that they wouldn’t give me a refund. 1 minute later there comes a new email saying that the dispute is closed and that’s it. That’s ridiculous there is better service in China then at food panda

I ordered groceries, half of my order was missing. I got a refund for the items but not for the delivery costs. So I need to reorder en pay delivery fee again, and they refuse to give me a compensation for that. Talked to 3 different people, all say they understand my issue but this is the process and there is nothing they can do.