Fonteynspas  

This company is one of the most unprofessional outlets we've had the misfortune to come across.
When you order a very expensive, luxury piece of equipment - for relaxation purposes - you don't expect this kind of shoddy, cowboy esk service.
- they despatched a sauna to us, missing the whole of the top panel.
- they did not package this panel correctly onto the pallet, the delivery company complained that they didn't follow the pallet wrapping protocol.
- when we contacted the company to enquire about where the roof was, when we would get it - nothing. No communication. Lots of "I'll get back to you" but no one actually doing anything.
- 6 WEEKS+ it took, for the roof to eventually come. Multiple times they told us the roof would be with them on x date.... and then it never came, and we wouldn't receive an update. All the while, our money is sat in their bank account and a half built sauna is taking up space in our house
- Then, the roof comes... its damaged. Warped and squashed in the corner. No apologies, no effort at genuinely putting things right, they just blame the delivery company for damaging it, yet we are wondering why their packaging is so poor.
- At this point, I email the head office in the netherlands. No reply from them, they don't care either.

We agreed to keep the slightly damaged roof if they would refund our £180 shipping cost. They agreed.

GUESS WHAT - NO REFUND.

We eventually had to invoke section 75 on the credit card, to deal with this disgusting company. And low and behold, they managed to refund our £180 the very same day, like magic.

This company is run by incompetent, lazy, uncaring cowboys. They don't check their incoming stock for completeness or damage, they don't check their outgoing stock for completeness or damage, they don't package their goods well enough for a safe delivery, and they have zero customer service skills. No communication, no apologies, no compensation for the stress and the hassle.

If you want to treat yourself to a relaxing sauna or hot tub - do yourself a favor and shop elsewhere.

Went to Fonteyn with my family. It’s a huge showroom so well organised and very inspiring . I was well helped by Ahmed who has a lot of knowledge :)

Went to Fonteyn with my family. It’s a huge showroom so well organised and very inspiring . I was well helped by Ahmed who has a lot of knowledge :)

Have been for a great experience and tour around the shop in Fonteyn. The help from Ahmed was excellent, he has a good knowledge and is very friendly. What was plus is that you can test the spa’s, so you have the full experience at Fonteyn. Highly recommend a visit here.

Fonteyn Spas offers the most innovative spa massage features I've seen in recent times: a variety of massage functions, ultimate hydrotherapy relief and an excellent calming technique that any physio therapist will love to have. This referral by Mario Motolese was the best decision I made with deciding what to use. They have designed a variety of massage experiences that are unique and comfortable.

The showroom is beautiful, mario helped us and the spa was delivered right away. Thank you Mario!

Ahmed took time to show us around the latest jacuzzi hot tubs at this fantastic showroom.Very welcoming and knowledgeable about the product and care/afterservice.Highly recommended!

It is the best place to find smth really special for organising space around the house. I got there big inspiration and much attention to my needs. It is place where your sometimes not definite dreams about cosy place near your house get form and color and atmosphere.
Special thanks to Dolf - he spent much time with us and showed much more than we expected to see.

Christian is a great guy to deal with as he is a phenomenal salesman that helps and guides you pick the right swim spa or whenever you’re interested in, because he has a wealth of knowledge so that you make the correct choice.

There is a wonderful selection and variety in Fonteyn’s is it is like
Heaven for outdoor living

Went to Fonteyn with my family. It’s a huge showroom so well organised and very inspiring . I was well helped by Ahmed who has a lot of knowledge :)

Christian has been so helpful and a wealth of spa knowledge, the service and availability of stock and choice is first class, and the showroom is inspirational

We had a fantastic experience at Fonteyn Spas. We have met Ahmed the legend who everyone talking about. He is so helpful and knowledgeable about the Spas. We bought spa vision and can’t wait to be delivered. The actual store is huge. Definitely, worth a visit.

Passion spas offer a fantastic array of spas and swim spas and a vast showroom to experience them all in! To top that they also have the stock for immediate delivery! Christian was brilliant, very knowledgeable and happy to help in any way he could!

I have a boathouse in Harderwjik. I ask if there was a place that sold outdoor products I was referred to the Fonteyn by the locals.
I was amazed by the store I have never seen anything like it.
The store is enormous. They have 1000s of items for outdoors.
The service and selection was incredible. I purchased garden furniture, A Hot tub, and Sauna. They agree to deliver it for me. It arrive and was set up within a week of my purchase. I highly recommend you check this place out before you buy anywhere else. Oh did I mention the price was the best anywhere.

Very nice showroom and friendly staff. Ahmed helped me a lot, listened well, gave us good advices and we have bought spa vision which will be delivered within 3 weeks. Thanks Fonteyn

Great experience. Mirco is very professional and his kindness makes the showroom even better.

Showroom stocked with lots of product. Excellent service given by Mirco. He Is very kind and professional

Good afternoon,
I went Saturday to visit the show room in Fonteyn , we walked around and it was really really big , people were friendly and we hade a nice experience with all the workers, then we decided to buy a spa , the possibility were a lot , so the advisor mario came to help us , he was really clear in his conversation and giving us tips that brought us to choose the spa praise classic , the spa was also on stock and we agreed to receive in 4 weeks, this is quick and in the middle of the summer!!!

Thanks mario for your advises !!

Went to Fonteyn with my family. It’s a huge showroom so well organised and very inspiring . I was well helped by Ahmed who has a lot of knowledge :)