We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ease to contact and deals being offered. My wife purchased a mobile phone contract , and except for a slight technical issue with up loading documents ; the process could not of been easier . Conta... See more
Company replied
My son had an issue with his order - the upfront payment had been taken but apparently the order hadn't completed. By the time we chased it up, the deal he'd ordered wasn't available anymore. The sale... See more
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I was looking for a new Samsung S26 Ultra with unlimited data texts and calls, the providers were wanting 70+ a month. I found these guys and at first thought it had to be a scam and I still can't bel... See more
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Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The call hander was fully knowledgeable…
The call hander was fully knowledgeable about the product of which i required. Listened to what I had to say, was polite and also engaging. What an absolute delight to of had this lady take my call. Fully impressed and at ease as a new customer. Thankyou.
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Fraser,
We're absolutely delighted to hear you had such a positive experience with our team! It's wonderful to know that the call handler was knowledgeable, attentive, polite, and engaging, making you feel completely at ease as a new customer.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The phone was supposed to be new but…
The phone was supposed to be new but it’s getting absolutely red hot so hot that I couldn’t keep it in my hand so I’m sending this iPhone back I’m not paying for defective phone
1 August 2026
Reply from Fonehouse
Good Morning Denise,
We’re very sorry to hear about the issue you’ve experienced with your handset. We completely understand your frustration, particularly as the phone becoming excessively hot is not the experience we want our customers to have.
As you’re unable to be without a phone while we go through the exchange process, we have arranged for the handset to be returned once we receive the handset back, we will arrange for the contract to be disconnected accordingly.
We apologise again for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
MJ
Third time upgrading with Fonehouse
Third time upgrading with Fonehouse, always reliable and Nicole was very helpful!
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Millie,
We are so pleased to hear that your third upgrade with us was a reliable and helpful experience! We truly appreciate your continued trust in our service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The agent i spoke was really helpful…
The agent I spoke too Thomas was really helpful and fast and efficient covered everything really well
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Wez,
We're delighted to hear that our team member was really helpful, fast, and efficient, covering everything so well for you. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Really not my favourite company to deal…
Really not my favourite company to deal with. Had to phone up to request a return number (which you don’t even need anymore!! - apparently the website is outdated). When I phoned up had a rep tell me that no one was available to talk me through the process and that they would call me back within the hour -which I couldn’t do so we arranged a different time for them to call. No one called me at the specified time. So… I called them, was put through and had to sit through a 10minute talk about how to return the phone. This info gets sent over email anyway so having to call up is a complete faff and pointless part of the returns process. They need to streamline this and stop wasting customers time.
1 August 2026
Reply from Fonehouse
Good Morning,
We’re sorry to hear about your experience and, in particular, for the delay in getting back to you at the agreed time. We understand how frustrating this must have been and apologise for the inconvenience caused.
When processing a handset return, we are required to go through the relevant terms and conditions with the customer over a recorded call. This is an important part of the process as it ensures the customer is fully aware of the return requirements, including the condition the handset needs to be in when it is received back. If this recorded conversation does not take place, we are unable to send the return information by email.
Our website is not intended to provide an alternative returns process. The requirement to contact us is there to ensure the return is processed correctly and that the handset is sent to the appropriate location, reducing the risk of it being sent to the wrong address or not being received correctly.
That said, we appreciate your feedback regarding the process and the time taken to complete your return. We will review this internally to see where improvements can be made and how we can make the experience more straightforward for our customers.
We’re sorry again for the inconvenience and appreciate you taking the time to provide your feedback.
Kind regards,
MJ
Amazing!
Harry, was ever so helpful. With my millions of questions, in this heat 😂
Thankyou for the best service I have ever received!
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Ella,
We're delighted to hear that our team member was so helpful and provided the best service you've ever received, even with all your questions! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Con merchants do not use fonehouse took…
Con merchants do not use fonehouse took money from card never pricessed the order 10 days later still waiting for my money back
Avoid at all costs scam company that rips people off
30 July 2026
Unprompted review
Reply from Fonehouse
Good Morning Col,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better. Can you please provide your order and contact telephone number so we can discuss this with you.
Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
MJ
Applied for a mobile contract with…
Applied for a mobile contract with Fonehouse. The next day I had a email to say I was successful and my phone will be with me the following day.
Phone came the next day, updates throughout the process.
Very happy I come across these on my google search. Good monthly payments that are cheaper than going direct to the supplier.
8 August 2026
Reply from Fonehouse
Good Morning Kirsty,
We're delighted to hear you had such a positive experience with your mobile contract application and that your phone arrived so quickly with helpful updates throughout! It's great to know you found our monthly payments to be a good value.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Our experience
With the assistance of Jake, our experience with fonehouse has been effortless and rapid in conclusion!
Thanks to all that make this possible, 2nd shout out for Jake!
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Si Bruce,
We're delighted to hear that your experience was effortless and concluded rapidly. We appreciate your positive feedback and are glad our team made it possible.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Thank you Henry /Harry.
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Natalia,
We are so glad you enjoyed your experience. We appreciate your kind words and positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Everything was straightforward and…
Everything was straightforward and excellent service. Staff was very friendly and helpful.
8 August 2026
Reply from Fonehouse
Good Morning Muhammad,
We're so pleased to hear that everything was straightforward and that you received excellent service. We appreciate you highlighting our friendly and helpful staff!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Derek,
We are truly happy to hear that our pricing and service met your expectations. We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Mackenzie was very helpful and ensured…
Mackenzie was very helpful and ensured everything went smoothly whilst switching over to a SIM-only contract. Very nice guy!
10 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Nat,
We're so pleased to hear that our team member was very helpful and ensured everything went smoothly with your SIM-only contract switch. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
very helpful
thomas fowler helped me with my upgrade, so helpful thankyou.
10 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Madison,
We're so glad to hear that you had a positive experience with your upgrade and found our team member to be very helpful. Thank you for your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Daniel was very friendly and helpful
Daniel was very friendly and helpful. He explained everything clearly and made sure I understood each step before moving on to the next stage. Really happy with the service and would definitely recommend!
10 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Caroline,
We're so pleased to hear you had such a positive experience! It's wonderful to know that our team member was friendly and helpful, explaining everything clearly and ensuring you understood each step. We truly appreciate your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I had a discussion with Anthony…
I had a discussion with Anthony regarding the upgrade, and I was thoroughly impressed by his exceptional customer service. I wholeheartedly endorse Fonehouse.
10 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Shoib,
We're delighted to hear that you were thoroughly impressed with the exceptional customer service you received during your upgrade discussion. We appreciate your strong endorsement!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Micheal was fantastic!
Micheal was fantastic he talked me through the whole process, read everything very clearly and made sure i understood well even though I have anxiety issues on the phone he made me feel the whole process was easy. Thank you Micheal.
10 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Joanne,
We're so pleased to hear that our team member was fantastic and made the process easy for you, especially given your anxiety. It's wonderful to know everything was clearly explained and well understood.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service
After speaking to Daniel this morning I have a brand new phone on the way. Excellent service. He explained everything in detail and got me a great new deal. Thank you Daniel
10 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Sammy,
We're delighted to hear that our team member provided excellent service and explained everything in detail. We're also thrilled that you're getting a brand new phone and a great new deal.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Thomas Fowler spoke very clear and i…
Thomas Fowler spoke very clear and i could understand all that was said,
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Elizabeth,
We're delighted to hear that our team member communicated very clearly and that you understood everything that was said. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I spoke to a lovely man Daniel made my…
I spoke to a lovely man Daniel made my upgrade so easy. Would definitely recommend thank you.
10 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Nicki,
We're delighted to hear that your upgrade was made so easy and that you would recommend us. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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