We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joshua was polite and really informative when going through my options, they have managed to save me some money per month with no sacrifice or anything I needed to do extra. Really smooth experience a... See more
Company replied
Callum who contacted me was polite,respectful, friendly and very helpful. He advised me of my options as my contract was up and there was no hard sell to go for expensive upgrades etc. He was very pro... See more
Company replied
I had an excellent experience at Fonehouse, thanks to Callum. He was extremely helpful, friendly and knowledgeable, and made the whole process so easy. He took the time to explain everything clearly a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great service from Fonehouse
Great service from Fonehouse. Good offer and vert swift delivery. East process. Only let down by Talk Mobile's Customer Service which is frustratingly poor.
12 August 2026
Reply from Fonehouse
Good Morning Gary,
We're so glad to hear you had a great experience with our service and swift delivery! We truly appreciate your positive feedback. We're sorry to learn about the issues you encountered with the network's customer service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nice work lol
3 August 2026
Reply from Fonehouse
Good Morning Mahjabeen,
We truly appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Miranda,
We're so glad to hear that you had such a positive experience with our team! It's wonderful to know that you found them helpful. We truly appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning J.Bond,
We're so happy to hear that you found our team member helpful. We appreciate your positive feedback and your time.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Jennifer,
We're so glad to hear everything met your expectations, especially our swift deliveries and clear communication. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila checked my new contract…
Taila checked my new contract efficiently and with a friendly and reassuring manner. Also the call was answered really quickly.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Ray,
We're delighted to hear that our team member efficiently checked your new contract in a friendly and reassuring manner. We're also pleased that your call was answered quickly.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Mackenzie explained the offer in great…
Mackenzie explained the offer in great detail which made it an easy choice to ho for the Galaxy S26 plus phone.
No need to change my number and the existing contract cancelled and new one commencing immediately.
12 August 2026
Unprompted review
Reply from Fonehouse
Good Morning George,
We're delighted to hear that the offer was explained in great detail, making your choice of phone easy. We're also glad that you didn't need to change your number and that your new contract commenced immediately. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Stephen,
We are delighted to hear that you experienced great service and found our pricing to be incredibly competitive. Thank you for sharing your positive feedback with us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I found the whole experience went…
I found the whole experience went really well, thanks to Daniel who dealt with it all.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Paula,
We're delighted to hear that your experience went really well. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon,
We are so glad to hear that our service was great. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I had an excellent experience at…
I had an excellent experience at Fonehouse, thanks to Callum. He was extremely helpful, friendly and knowledgeable, and made the whole process so easy. He took the time to explain everything clearly and went above and beyond to make sure I was happy. Fantastic customer service a real credit to Fonehouse. Highly recommended!
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Vicky,
We're delighted to hear about your excellent experience and that our team member was extremely helpful, friendly, and knowledgeable. We appreciate your positive feedback regarding the clear explanations and the effort to ensure your satisfaction. Thank you for your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very friendly with good knowledge of…
Very friendly with good knowledge of mobile phones. Got a fantastic deal on a Samsung S23 ultra and did all the transfer of my apps and data from my old phone. Would highly recommend this business.
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Gary,
We're delighted to hear you found our team friendly and knowledgeable about mobile phones. It's fantastic that you received a great deal on your new phone and that we could assist with the data transfer. Thank you for your high recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I initially ordered the wrong phone
I initially ordered the wrong phone. Taylor in customer service was able to quickly cancel this for me. She then put me through to Harry in sales. He was very helpful in ensuring I was ordering the correct item and got me a really good deal.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Ross M,
We're delighted to hear that our customer service team was able to swiftly assist you with your initial order and that our sales team ensured you found the perfect item at a great price. Thank you for sharing your positive experience!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Kelvin,
We are so glad to hear that our service was great. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Easy to place my order,
Easy to place my order,
Good phones priced well,
Delivery was super quick,
Would highly recommend.
8 August 2026
Reply from Fonehouse
Good Morning David,
We're so pleased you found placing your order easy and that you're happy with our well-priced phones. It's fantastic to hear your delivery was super quick, and we truly appreciate your high recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Callum is a very good selling agent
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Stephen,
We're so glad to hear about your positive experience with our selling agent. We truly appreciate your kind words and feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Big thank you to Callum
Big thank you to Callum today for helping me upgrade my contract & handset! I've used Fonehouse for a couple of years now to save money on my mobile contract and I've always been really pleasantly surprised.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Issy,
We're delighted to hear about your positive experience upgrading your contract and handset. It's wonderful that you've consistently found our service to be a pleasant surprise over the years.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Lucy was very cheerful and…
Lucy was very cheerful and professional.
Lucy gave me time to process what I was accepting and completed my purchase quickly and efficiently .
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Grace,
We're delighted to hear that our team member was cheerful and professional, and that you were given ample time to make your decision. We're also pleased that your purchase was completed quickly and efficiently.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Ian,
We're delighted to hear that you found our service to be both polite and efficient. Your positive feedback is greatly appreciated and means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very friendly
Very friendly, very professional and the services that is happy to receive. Thank-you for taking time to explain it all
13 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Kasia,
We're delighted to hear that our team was friendly and professional, and that you were happy with the service received. We appreciate you taking the time to provide your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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