Folksam Reviews 

mycket bra, bra service
very good company, prompt dealing with claims

The coverage offered by Folksam's car insurance is extensive and has proven to deliver as promised without too much hassle. However there is room for improvement:-
1. The time it takes for Folksam to answer the phone in customer service is far too long.
2. Some customer service staff are unpleasant and unhelpful.
3. The number of approved garages that Folksam has on its list to a) take a broken down car to and b) to hire a car from are too few. Sometimes they are up to 100kms away from breakdown point.

On the whole though I am happy with Folksam.

Ok bra service!

Just nu är ni det dyraste alternativet för mig.

Never happened so far to claim a damage and see the response and services in that context, but , in general, very satisfied with other matters like, prices, discounts, responsiveness, and so on.

Folksam was incredibly swift and serious, when solving my problems. My #1 recomandation.

100% satisfied.
Thank you so much, FOLKSAM.

.................

No problems so far with this insurance company. I have replaced a windshield once which was difficult to find and probably more expensive than your average windshield. (Imported from Holland to Sweden) No issues at all. Their staff appear to understand your requirements with out any hassle and actually restructured my home insurance so it became cheaper.

I've had good experience with Folksam and have been a member for a long time. Strongly recommended

Jag skulle aldrig rekommendera folksam till nån annan. De lurade mig från början eftersom det var min första gången att ha hemförsäkring. Efter uppsägning tåg de också mina pengar. I spoke with someone from them about canceling the insurance and he said he is going to fix it and i don't need anything but then didn't done anything even they took money from my account again. This is not joke so they have to stop it. Farther the worst experience i ever had.

You may never get your money of damage.

When I send them an email about buying insurance, they will quickly reply in minutes. But when I want to report damage cost such as the cost rental car during car repairing. There is no way to upload receipts like other insurance companies, and no way to report the cost at all. When I send them any email or submit a question form from the web-site for reporting the damage cost, they never replied. I have sent over 10 emails or message through both email client and website, never get replied. When I call them for reimbursement, they always immediately transfer me into a long que waiting (seems no one answer at all in that waiting queue. Once, I put my phone aside and wait for more than 3 hours, still 68 in queue). They just don't give client the way to report damages properly. So you may never get you money of damage cost back according to the insurance contract then.

Website has not worked for 3 days
They don’t answer emails
169 customers in queue
No service to call back
No service telling you expected wait times
For a service company this is one of the worst services I have ever encountered