I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
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Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
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Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
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Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to share how grateful I feel…
I wanted to share how grateful I feel for the amazing birthday cake you made for my son this year. Every year I order from you, and this one was truly outstanding ,delicious, beautifully crafted, and just wow 🤩. Your talented chefs never disappoint; the taste and presentation were incredible. All my friends loved it and keep asking where it’s from, and I always tell them *FNP is the only place that makes a day truly special*.
Thank you so much for your dedication, and a special shoutout to *Rhoby* for the patience and support. We really appreciate everything🙏
12 February 2026
Unprompted review
Valentine’s Day disaster!!
Valentine’s Day disaster!!! My husband paid extra for morning delivery (he is away for work and wanted to surprise me
Nothing has been delivered
I spent 40 minutes of my evening trying to resolve the issue
Got cut off twice
Absolutely devastated
This is the same happened last year !!!!!!!
How they didn’t have the foresight to either arrange more delivery drivers or stop orders that could not be fulfilled is ridiculous!!!!!!!!!!!!
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Vanessa,
We sincerely apologize for the extremely disappointing experience you had, especially on Valentine’s Day when the delivery was meant to create a special surprise.
We understand how upsetting it must have been to not receive the order as expected, especially after paying for a specific delivery time and spending time trying to get assistance. We also regret the inconvenience caused during your attempts to contact us.
Your feedback regarding delivery planning, order management, and support experience has been shared with the relevant teams for review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your trust and serve you better in the future.
Regards,
Team fnp.ae
Formal Complaint Regarding Delivery Failure and Incorrect Order
From the moment I received the delivery notification, I tried contacting the provided number, but it was not answering. I also reached out via WhatsApp several times without any response. The delivery was scheduled for February 13 (Friday) between 6:00 AM and 3:00 PM. However, I later received a message stating that delivery was attempted but the recipient was unavailable. When I immediately checked with the recipient, she confirmed that she did not receive any call or message from the rider.
I continued calling and messaging throughout the day. Eventually, I found another telephone number to contact. Unfortunately, the customer service representatives I spoke with were unclear when speaking, placed me on hold for long periods, and were unable to provide any concrete solution. I was told they were trying to reach the delivery rider, but there was no response until 5:00 PM. I repeatedly followed up, yet no resolution was provided.
Later that evening, I received a WhatsApp message asking if the delivery could be rescheduled for February 14 (Saturday). Since the recipient’s office is closed on Saturdays, I requested a change of address and confirmed the preferred time slot (6:00 AM–3:00 PM). Despite this, the order was delivered in the evening.
To make matters worse, the item delivered was incorrect. I ordered a pink pot, but a white one was delivered. I also ordered a pink/silver teddy bear, but a brown one was received instead. This was extremely disappointing, especially as this was meant to be a special gift.
As a first-time customer, I truly did not expect this level of service. I have often seen many people recommend and purchase from your brand, which is why I chose to order from you. However, despite multiple calls and complaints, no compensation or proper resolution has been offered, even though it is clear that the wrong items were delivered.
I sincerely hope you will take this complaint seriously and provide an immediate resolution, whether through replacement of the correct items or appropriate compensation. I believe in giving businesses the opportunity to correct their mistakes, and I look forward to your prompt response.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Sharmaine,
We sincerely apologize for the disappointing experience you had with your first order with us. We understand how frustrating it must have been to face multiple issues, including delayed delivery, difficulty reaching our team, lack of clear updates, and receiving items different from what you ordered.
We truly regret the inconvenience caused, especially as this was meant to be a special gift. Your feedback regarding the delivery communication, customer support experience, and product accuracy has been shared with the relevant teams for immediate review and improvement.
We appreciate you giving us the opportunity to address your concerns and assure you that we take your feedback seriously. We hope to have the chance to provide you with the experience you initially expected from FNP.
Regards,
Team fnp.ae
Pathetic Service and Scammers
This is the most pathetic service i have ever seen in dubai. I place order on 12th to suprise my wife for valentine and placed order. They sent message that it will be delivered on 14th Feb however nothing has been delivered and its past midnight. What a pathetic service. No phone call, they claim it has been shipped and claim 24/7 customer care and if you call them it will just put on hold for 5 mins and cut the call. These people are scammers and took my money and completly distroyed a special occasion which i planned. I need full refund otherwise i am going to complaint to relevant authorties
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Amit,
We sincerely apologize for the extremely disappointing experience you had, especially on such an important occasion like Valentine’s Day. We understand how frustrating and upsetting it must have been to plan a surprise for your wife and not have the order delivered as expected.
We regret the inconvenience caused due to the delayed delivery, lack of proper updates, and difficulty reaching our support team. This is not the level of service we aim to provide, and we truly apologize for the impact it had on your special moment.
Your feedback has been shared with the relevant teams to review the delivery process and customer communication. We also request you to share your order details with us so we can look into your refund concern and assist you further.
Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.
Regards,
Team fnp.ae
I had a very disappointing experience…
I had a very disappointing experience with FNP Cakes. I placed my order at 4:00 PM and was clearly told by customer service that it would be delivered before 11:00 PM. However, by 11:30 PM, the order still had not been delivered.
I tried calling customer service several times for an update, but no one answered, and my calls were ended four times. That is completely unacceptable and very unprofessional.
If you cannot process and deliver orders on time, you should not accept them at all. Customers depend on your promised delivery schedule, especially for important occasions. This experience was extremely frustrating, and I would not recommend this shop.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Daevon,
We sincerely apologize for the disappointing experience you had with your order. We understand how frustrating it must have been to be assured of delivery before a specific time and then not receive the order as promised.
We also regret the inconvenience caused while trying to reach our customer support team and the lack of proper assistance during your follow-ups. This is not the level of service we aim to provide.
Your feedback regarding delivery commitments and support responsiveness has been shared with the relevant teams for review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
Very very bad experience with fnp …
Very very bad experience with fnp we dnt get the delivery at the right time ...
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Midhun,
We sincerely apologize for the disappointing experience you had with your order. We understand how frustrating it must have been when the delivery did not arrive at the expected time.
We regret the inconvenience caused and assure you that your feedback has been shared with the relevant teams to review and improve our delivery process.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
FnP failed to deliver the orders I…
FnP failed to deliver the orders I arranged for Valentine’s Day. 2 perishable orders for UAE and KSA. I reached out to the customer support channels with no positive feedback. It’s embarrassing as they also asked the recipients for the addresses but the day is over and no delivery. I trusted this company for a long time and I realized it’s not as reliable as I once thought. Never again.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Grace Moleno,
We sincerely apologize for the disappointing experience you had, especially on an important occasion like Valentine’s Day. We understand how frustrating and embarrassing it must have been when your orders for both UAE and KSA were not delivered as expected.
We regret the inconvenience caused despite your follow-ups with our support channels. We truly value your long-term trust with FNP, and we are sorry that this experience did not meet the reliability and service standards you expected from us.
Your feedback has been shared with the relevant teams to review the delivery process and improve our coordination, especially during high-demand occasions.
We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust and serve you better in the future.
Regards,
Team fnp.ae
My order has never been delivered
My order has never been delivered. All FNP phones are completely silent. Every customer service request I sent was left unanswered. Effectively this company simply stole my money.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Maxim,
We sincerely apologize for the extremely disappointing experience you had. We understand how frustrating it must have been to not receive your order and also face difficulties while trying to reach our support team.
We regret the inconvenience caused and assure you that this is not the level of service we aim to provide. Your concern regarding the delivery and lack of response has been shared with the relevant teams for immediate review.
We request you to share your order details with us so we can look into the matter and assist you further.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve your concern and serve you better in the future.
Regards,
Team fnp.ae
Order never arrived
I paid extra to have my flowers delivered between 9 am and 3 pm and my order never arrived. I called the numbers no one answers. I emailed and sent WhatsApp messages and again NO ONE ANSWERS. They took my money and never delivered my flowers for valentines day. Extreme disappointment. No one order from them they are incompetent to do a basic delivery service.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Aya,
We sincerely apologize for the extremely disappointing experience you had, especially on Valentine’s Day when your flowers were meant to make the occasion special.
We understand your frustration regarding the missed delivery, the additional charges paid for a specific time slot, and the difficulty you faced while trying to reach our team. We regret the inconvenience caused and the impact this had on your special moment.
Your feedback regarding delivery fulfillment and support responsiveness has been shared with the relevant teams for review and improvement.
We request you to share your order details with us so we can look into the matter and assist you further.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Very disappointing service
Very disappointing service. I cannot recommend this company.
My order was scheduled for delivery by 3:00 PM. I paid an additional fee for the Fast Delivery option to ensure timely arrival.
By 6:00 PM, the order had still not been delivered. I was only able to reach customer support through an alternative phone number. The representative initially informed me that the order had already been delivered on time. When I requested photo confirmation as proof of delivery, I was kept on hold for approximately 40 minutes.
After that, I was told that there had been a mistake — they had been referring to a different order, not mine. I was then informed that my flower order would instead be delivered by 11:00 PM, which is significantly later than the originally agreed and paid delivery time.
In my experience, this reflects poor internal coordination, inaccurate information provided by support, and failure to meet the paid delivery commitment.
Based on this experience, I would not recommend this company.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Mykhailo,
We sincerely apologize for the disappointing experience you had with your order. We understand your frustration, especially after choosing and paying extra for fast delivery with the expectation of receiving your flowers within the promised timeframe.
We regret the delay, the incorrect information shared initially, and the long wait you experienced while trying to get a proper update. This is not the level of service we aim to provide, and we apologize for the inconvenience caused.
Your feedback regarding delivery coordination, order information accuracy, and support handling has been shared with the relevant teams for review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
I placed an order today and scheduled…
I placed an order today and scheduled it to deliver before 3.00 Pm. And I paid extra amount for the express delivery. They did not deliver the item on time. The customer support chat, phone and complaints not at all answering while trying to cintact. Whatsapp chat not responding. I dont know why they taking extra money if they cannot deliver the order on time. Ruined my day
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Tara,
We sincerely apologize for the disappointing experience you had with your order. We understand how frustrating it must have been, especially after choosing express delivery and paying an additional charge with the expectation of receiving your order on time.
We regret the delay, the difficulty you faced while trying to contact our support channels, and the inconvenience caused during such an important moment. This is not the level of service we aim to provide.
Your feedback regarding delivery commitments and support responsiveness has been shared with the relevant teams for review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Never order from them company which…
Never order from them company which charges extra money express delivery and does not keep commitments and no communication. They play with people sentiments
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Gani,
We sincerely apologize for the disappointing experience you had. We understand your frustration, especially when you selected express delivery and paid an additional charge expecting timely service and proper communication.
We regret that we could not meet your expectations and that this impacted an important moment. Your feedback regarding delivery commitments and customer communication has been shared with the relevant teams for review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
REAL BAD CUSTOMER SERVICE
REAL BAD CUSTOMER SERVICE. NOT DELIVERING ON TIME. BUT CHARGED FOR EXPRESS DELIVERY. DON'T ORDER HERE IF YOU DON'T WANT YOUR PLANS TO BE FCKED
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Ken,
We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the delayed delivery, especially after choosing express delivery and paying an additional charge with the expectation of receiving your order on time.
We regret that we could not meet your expectations and that this impacted your plans. Your feedback regarding delivery commitments and customer service experience has been shared with the relevant teams for review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Rhoby was extremely helpful and made…
Rhoby was extremely helpful and made sure I was able to get my order in. I am ordering from overseas and the payment was not cooperating but Rhoby made it happen!
13 February 2026
Unprompted review
They failed to deliver the flowers
They failed to deliver the flowers. Don't answer contacts in an way shape or form. They said that they could arrange delivery if contacted within 12h. They didn't respond at all even though I reached 3 times within that time. They still haven't gotten back to me after 48h. Seems like a money grab scheme. Don't use it!
11 February 2026
Unprompted review
Reply from fnp.ae
Dear Alexandre,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to have your flower delivery not completed and then face difficulties while trying to reach our team for support.
We regret that your follow-ups did not receive a timely response and that we were unable to provide the assistance you expected within the promised timeframe. This is not the level of service we aim to provide.
Your feedback regarding delivery handling and communication has been shared with the relevant teams for review and improvement.
We request you to share your order details with us so we can look into the matter and assist you further.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Customer service took almost 1 hour to…
Customer service took almost 1 hour to get back to me. Hopefully it wont happen again next time because I want to remain a customer .
13 February 2026
Unprompted review
Reply from fnp.ae
Dear Carl,
Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced while trying to reach our customer service team.
We understand how frustrating it can be to wait for assistance, and we regret the inconvenience caused. Your feedback regarding response time has been shared with the relevant teams for review and improvement.
We truly appreciate your continued trust and hope to provide you with a faster and smoother experience in your future orders.
Regards,
Team fnp.ae
Rhoby assist me in in approachable…
Rhoby assist me in in approachable manner, and give an assurance that my order will be deliver on time tomorrow 6am - 03pm. If it is possible my order will be deliver 1st hour between 6am to 7am. It will be very much appreciated.
13 February 2026
Unprompted review
Bad service
It really really bad, so complicated with the AI system and when I placed the order they called me directly to acknowledge the order and proceed with the payment!!!!,
now I can just reach AI!!!!!!. And it not helping me al all with my request
This is last the time I order from this App 👎👎
12 February 2026
Unprompted review
Reply from fnp.ae
Dear Ali,
We sincerely apologize for the disappointing experience you had with our service. We understand your frustration regarding the difficulty you faced while trying to get assistance and resolve your request.
We regret that your interaction with our support channels did not meet your expectations. Our aim is to make the customer journey simple and convenient, and we apologize for the inconvenience caused.
Your feedback regarding the support experience and communication process has been shared with the relevant teams for review and improvement.
Thank you for sharing your feedback. We hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
flowers wilted within 24hr
*** Following my Review and having to contact the sender I received the most wonderful bunch of flowers to replace the original delivery - they are completely different and wonderful *** I recently received a flower delivery in Dubai that was ordered for me by a friend in the UK via FNP.ae. Unfortunately, the flowers began to wilt within 24 hours of delivery, which was very disappointing given this was a gift.
I contacted FNP via WhatsApp on day two, well within their stated 48-hour reporting period. I was told they could only assist if I provided the order number, which I did not have as I was the recipient, not the purchaser. This meant I had to contact my friend in the UK to ask for the order details, which was embarrassing for both of us given this was meant to be a gift.
After providing the order details, the issue still was not resolved. I was told customer service would need to contact the sender directly in the UK to proceed with the complaint. I was then sent a photo showing the flowers at delivery, which I never disputed — my concern was that the flowers deteriorated within 48 hours, which is not acceptable quality for a premium flower delivery service.
Overall, this was disappointing both in product quality and customer service handling. Gifts should not create awkward situations between sender and recipient, and there should be a clear, recipient-friendly process for reporting quality issues.
I would not feel confident recommending this service based on this experience.
12 February 2026
Unprompted review
Reply from fnp.ae
Dear Noel,
Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience with the quality of the flowers and the inconvenience caused while trying to get assistance.
We understand your concern that, as a recipient, the process of providing order details and coordinating through the sender can feel uncomfortable, especially when the gift was meant to create a pleasant experience. We also regret that the initial handling of your concern did not meet your expectations.
We are glad to know that a replacement arrangement was eventually provided and that it was received positively. Your feedback regarding product quality checks and making the complaint process more recipient-friendly has been shared with the relevant teams for review and improvement.
We truly appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
He assists my online inquiry immediately
Rhoby assists my online inquiry immediately and help me with the items i want to order online.. thank you
12 February 2026
Unprompted review
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