Flying Blue Reviews 416

I don't want to give even 1 star.
I've ordered my item from FlyingBlueStore. But I'm still waiting it for 1 month over. They don't try to help the problem between customer and provider. The provider which will send my item can't speak English and they said they don't have my order number. FlyingBlue customer service is also not good. They say always that they can't help. Horrible company. Don't use miles for FlyingBlueStore.

Impossible to use miles to upgrade to business class. Different customer service clerks will give different answers. Most representatives are unintelligible (I have tried several different languages- hopeless). Flying Blue is a scam. Period.

They canceled my flight without even emailing me. I asked for refund and they did not refund me yet, it has a been a month. No one reply to the phone, and when they do they say let me transfer you and hang up on me multiple times. So frustrating costumer service!!!!! I never seen something like that.

Service van Flying blue is een ramp en een blamage ook voor KLM

Very few hotels that can be redeemed - feels a con. Also inability to set up family account or transfer between family members charge free. Lastly points expire (unlike Avios). I like Air France but feel FlyBlue is a bad service. Especially as from the UK I only fly them a couple of times a year as LHR not a hub.

Needed to rebook a flight that had been cancelled because of covid, this was done quickly and to my requirements, can not fault their helpling

Worst airline delayed left hanging around with no food or drinks for the kids all airport facilities closed . And when u complain they fob u off with passenger delays load of crap the plane was technically fault
The air line does not gone a crap about you once they have ur money unfortunately I have to use this company every month and damaged luggage dirty planes lazy staff who just want to do as little as possible to help
Just like the ground staff at certain airports and there hub Amsterdam assistants should be breaded as clowns because that’s all there good for they fob you off to customer services who fob u off with the first stupid idea that comes into there head knowing that u can’t do nothing about it
SO MUCH FOR FLYING BLUE LOYALTY PROGRAM

Air France are burglars they make you pay excessive ticket costs. I hope this company will go bankrupt.

Stella at FLB customer services is a liability to the team, big let down. Very unprofessional, incompetent and rude. Would have rated -0 unfortunately this option isn’t available !!!

Usually great, but the flying blue store has been down for weeks and they refuse to give an explanation. I'd actually like to spend some of my hard earned miles!

My theories are 1) they've deliberately closed the store because noone is flying and they need to control costs because of the pandemic - if so why not be open and honest about it? 2) they've been hacked and targeted with ransomware like Garmin were, in which case they may have failed to report a breach 3) their IT support is useless.

Whatever is going on a 'down for maintenance' notice for weeks, and a refusal to communicate what is going on is very suspicious!

Well, I guess it depends a lot on which exactly customer service center you end up dealing with, but I have always had only positive experience with AirFrance-KLM. Always reasonable wait times, polite and helpful call center staff and quick processing of requests (e.g. although they told me a COVID-related ticket refund might take up to two months, I received it within three days). From time to time, I would get missing miles but not more often than that with other airlines - just make sure to always keep boarding passes until you confirm that all miles got credited. Further to this, their handling of COVID-related rebookings and refunds is fair and transparent for passengers (e.g. rebooking, voucher or refund which can all be done online) unlike that of other carriers where the only option is to rebook and only phone (hello Swiss!).

Be aware, Air France seems to ?intentionally? forget to add the Miles flown into your Flying Blue account. Surprisingly they forgot to add mine several times on a short period and when I requested for the once of me and my family to be added they again forgot mine and when I requested to add mine (once I realised) they referred to their T&Cs and reverted with their 6 months deadline. Terrible....

BEWARE! If you book a roundtrip ticket, you could end up paying 600EUR EXTRA for your luggage!

We booked 3 round trip tickets on the Air France website, outbound flight Amsterdam-Paris-Male and inbound flight Male-Abu Dhabi-Amsterdam. It was stated that all flights will be operated by PARTNER companies - Air France, KLM and Etihad, a usual thing with code sharing flights. After we booked our tickets, we added our ONE bag to the outbound flights, operated by Air France, but there was NO OPTION of adding luggage to the return flights operated by Etihad and KLM. We thought there was an error on the Air France website, but upon contact with their customer service, we received information there was indeed NO option of adding baggage to the return flights because the first leg was operated by Etihad. The ONLY option given to us by Air France was to approach the desk at Male airport and they will be able to add our baggage. Etihad informed us we should solve this with Air France since the booking was made through their website. We ended up with one added baggage to our outbound flights for an extra 40EUR and WITHOUT added baggage for the return flights to Amsterdam. We were locked out of any option other than to wait to check in at Male airport. At the desk, we were shocked to find out they would charge us 30USD per kg of our baggage, since it was considered by Etihad as an excess baggage. That was our only 20kg bag we brought and checked in on our way to the Maldives. After a call to Air France customer service, the agent seemed surprised with this charge but told us that the flight was a KLM marketed flight and even though we booked through Air France website, we should call KLM. Of course, KLM number was out of service (it was Sunday). Chatting with their agent through their WhatsApp 24/7 service ended up being completely useless.
So, without any prior information, we had no other option than to pay 600USD for our one check-in bag, on top of 2500EUR we paid for our tickets. The staff at Male airport even had a comment how it was not the first time this was happening with AirFrance/KLM bookings.
Basically, you can't add luggage because the fligh is operated by another company, and the other company can't add it because the tickets were purchase through AirFrance. It's more than absurd.

Of course, we filed complaints with Air France and KLM after our trip. After 3 emails, KLM customer service agent Ms. D. Azor closed our file without any further explanation. I guess when KLM doesn't know how to solve an issue, they refuse to go into any more details - utterly rude and unprofessional. No one could explain why there was NO information regarding the luggage booking difference during the booking process. They even said that a passenger should do the RESEARCH prior to booking, and that they place other companies' logos to advertise it's not their own flight, which is laughable. Because, there is NO WARNING that you are locked out of options for adding luggage for that part of the trip.

We realized the so-called partnership between carriers only extends to selling tickets, as all of them declined any responsibility. AirFrance/KLM showed NO concern or willingless to change their current booking process - according to them everything is working as expected. We were offered NO compensation of any kind, not even a discount voucher as a gesture of good will.

It goes without saying that this whole ordeal caused us great amount of stress. We were left without any options. We were travelling with our toddler, so we couldn't leave our bag or risk missing our flight. The incompetence and indifference of ALL Flying Blue customer service staff, especially KLM staff, left the impression of the dying company who is continuously failing their customers.

We will never book through Air France/KLM again and we will definitely not recommend these companies to anyone.

I can't understand all these critics... I have been a FB member and became Silver recently. I had some issues on board and got answers in less than four days with generous compensations paid in Miles as gesture of good will. My girlfriend flew on Alitalia. As miles and XP were taking time to arrive we speeded up the process via the ad hoc page. She received both XP and Miles on the very next day.
When our flights were cancelled because of strikes or had to be changed, we never spent more than 20 min on the phone to obtain changes.
The only negative point I see is that national flights are not enough rewarded (2xp). On the opposite, European flights can make you earn 20XP on economy seats if you have an international connection. It is rely worth it in these cases.

Completely unhelpful with check in help for a silver member. Very inpolite as well. The guy's full of himself. Refused to transfer the call to his manager. Refused (!) to give his name or some kind of employee number (for a complaint).

Flying blue, not for you (only miles for flying Blue); flew with the family from Amsterdam to Costa Rica and made 5 FB accounts to receive 3100 miles per person (=account). We were told we could always transfer the earned miles to others.
When we came back we would like to transfer the miles to one person, but the cost of 1 transfer is 3000 miles, so for 4 persons 12000 miles, thank you KLM.
WHAT A SCAM.
Shame on you Flying Blue!!!!

It is impossible to spend your hard earned air miles on flights or in the shop. No point e-mailing or contacting flying blue via social media. The replies are incoherent and obstructive. Vile customer service

Started flying KLM and Air France from age 10 - back then it was the best airline in Europe. Unfortunately, the customer care from both airlines as well as the company Flying Blue - have decreased dramatically. My father accumulated hundreds of thousands of flying blue miles - which unfortunately he could not use as he is too old to fly now. He gifted me several flight tickets as his miles were about to expire. I tried to change the date of one of these tickets due to personal circumstances - but this was not possible as the miles had expired. The Dutch Flying Blue customer representative is the rudest customer representative that I have EVER spoken to. On several occasions, I have spoken with her for the past year. Unfortunately, her voice and aggressive/defensive attitude and tone of voice have stayed with me since. Do not expect any support of assistance from her - she will attack you verbally and put you on hold or hang up the phone. I will lose one of my award-tickets worth E1200,- and even the tax I have paid for this ticket will not be refunded. Shame on you Flying Blue for having such rude and unsupportive staff members on your team. I will never fly with your airline again. You are unreliable, inflexible and not dealing in accordance with the European consumer directive by executing unfair commercial practices.

Horrible website, horrible customer service. Really the worst interface and even if their website is in error and they admit that, they will not fix the mistake. Then they claimed I would get at least a refund for the $500 in cash for fees and that did not happen either. DO NOT FLY KLM or AIRFRANCE. My husband and I have over a million ff miles, we travel a lot. We won't ever use these airlines again.

When 83% give a bad review of Flying Blue, save yourself the headaches and choose a different program. Not only does the website NOT work (error message), but also calling to their call center is a nightmare. Their agent often interrupts me and cannot hear me because it's so noisy at their call center. I get disconnected and call back ... long wait times, eventually get a non English speaking agent who transfers me ... then I gave up after long wait times. It's evident they are slammed with people calling in for issues that no one can solve. But that's ok! I know NOT to fly on KLM nor Air France!!!!!