Fast shipping, super cute shoes & great communication from the company! The only downside was the high shipping import charges I recieved from UPS a few days after since the package shipped from Franc... See more
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Great communication and very helpful staff, also delivered very quickly and im very happy with the quality and comfort. I would recommend sizing down for the booted goat though
This was my second order from Flower Instincts and once again, I’m really impressed! I absolutely love their clothes — the quality is amazing and the designs are beautiful. I had a small issue wi... See more
I ordered a pair of the Bretton Woods sneakers for my boyfriend’s birthday and I absolutely recommend the experience. One thing I appreciate is the fact that the taxes are already added, as I live... See more
Company details
Written by the company
Flower Instincts is a concept born around two concerns: a brand that is conservative of streetwear / sneakers codes and an ambassador of freedom and ethics. Each collection deals with a precise but subtle subject. Mainly with addictions that are very present in our society.
Contact info
4.6
Excellent
316 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything perfects
Everything perfects:
- The product is fantastic;
- Time of delivery respected.
30 March 2026
This is the worst customer service…
This is the worst customer service I have ever experienced. I ordered two pair of shoes. One arrived within 2 weeks. They weren’t really my style so I sent them back which cost 25€. The other pair hasn’t left the shop so I wrote them to stop the process because I don’t want the shoes anymore. They said it is not possible. After another 2 weeks the second pair still hasn’t arrived so I wrote them again. They said that they stopped the process and that they would send back my money. This was 4 weeks ago and I still haven’t received my money back! I ordered those shoes 2 months ago!!! And by the way it always takes them 4-5 days to answer on a simple email.
13 April 2026
Unprompted review
I had such an incredible experience…
I had such an incredible experience with Flower Instincts. I ordered the BOOTED GOAT HEALY BLACK shoes and absolutely fell in love with them—the craftsmanship, design, and quality of the material are genuinely impressive.
Even though I missed the return deadline, their team was so understanding and made an exception for me, which I truly appreciated. The whole process was handled smoothly, with clear communication and real care.
It’s rare to find a brand that combines such great products with equally outstanding customer service. I’m genuinely grateful and would highly recommend Flower Instincts to anyone.
23 March 2026
Unprompted review
Great communication and very helpful…
Great communication and very helpful staff, also delivered very quickly and im very happy with the quality and comfort. I would recommend sizing down for the booted goat though
11 March 2026
Unprompted review
Great shoes
Good quality, shipping is relatively fast, great too get 2 laces. 9/10 would definitely recommend
8 December 2025
Unprompted review
Fast shipping
Fast shipping, super cute shoes & great communication from the company! The only downside was the high shipping import charges I recieved from UPS a few days after since the package shipped from France to the US :( Other than that, great shoes & they gave me a free shirt, love it!
29 December 2025
Would not recommend
Sizing was awful. Paid so much money to ship the items from France to the UK. Just for the sizing to be 2 sizes bigger than the size advertised. Messaged in the chat function, got no reply, sent an email, got no reply. Bad customer service, bad sizing, would not recommend.
29 December 2025
Reply from Flowerinstincts
Hello,
Thank you for taking the time to share your feedback. We’d like to respond in a clear and transparent way.
Regarding sizing: all sizes shown on our website strictly match the size indicated by the brand on the product. To help customers choose as accurately as possible, we provide a precise size chart on each product page. This size chart is designed to guide customers toward the best possible fit and is an essential reference before ordering. We strongly recommend following it carefully, as we do not adjust or reinterpret sizing ourselves.
Concerning shipping costs from France to the UK: these fees are set by the carrier and depend on the destination, weight, and post-Brexit logistics. Unfortunately, we are not able to take them on.
About customer service: after checking our records, we do not find any message or order linked to your name. We never ignore customer requests, but without identifiable information, we are unable to respond. As a small independent team, we do our best to answer every message we can properly identify.
Please note that you still have the option to return your order in accordance with our terms and conditions if the sizing does not suit you.
If you wish, feel free to contact us directly by email with your order number so we can review your situation calmly and fairly.
Customer Service
Team Flower Instincts
Bad services
I ask for a question in their website, 1 answer was very fast then no more answer to my question. Bad services
1 January 2026
Unprompted review
Reply from Flowerinstincts
Hello,
Thank you for your review. We would like to clarify the situation in a transparent way.
At this stage, we cannot find any order or email associated with your name in our system. We genuinely want to understand what happened and respond properly, but we need a bit more information to do so.
Could you please contact us directly by email and provide the email address used on our website, the order number (if applicable) or the date and subject of your initial request.
We are a small independent team, and we always make sure to answer every customer request when we can clearly identify it. If a message was missed, we are of course ready to address it.
We remain available and committed to resolving this calmly and fairly.
Customer Service
Team Flower Instincts
Very fast delivery and insane quality!!
16 December 2025
Unprompted review
Design incroyable 🤩
13 November 2025
Unprompted review
Perfect
Quickly sent, well wrapped and the sweater is perfect. I would recommend this brand :)
28 October 2025
Collab with an artist I adore!
I am so excited that they made a collab with Lisa Junius, I love her works and I have all her carpets, stickers, pins, books, hair accessories...I truly missed those shoes and t-shirt!!!
13 October 2025
Unprompted review
My favorite brand
My favorite brand, hand made good quality and not worn by many
15 August 2025
Unprompted review
Excellent quality
Excellent quality, SAV reactive, you can buy without any doubt
1 September 2025
Unprompted review
The shoes are next level
The shoes are next level! The fitting is nice and the look is stunning
28 August 2025
Unprompted review
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