Purchased a 200ml perfume only to receive a 75ml bottle. Customer service keeps dragging the process by replying that they are waiting for operating team to answer!! what kind of sorry excuse is this... See more
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I received confirmation delivery email, after contacting the recipient, the order was not there, although there was a contact number provided. The order was received more than 24 hours later and I do... See more
Company replied
There was an internet problem, but on the phone they were v helpful & did their best to sort my order, which we ended up doing on WhatsApp. It was for New Year’s Day, and a lot of the flower deliverie... See more
Company replied
Brilliant! Been using this company for a few years now and they may not be the cheapest out there but the quality of flowers and delivery is exceptional! They have made every delivery on time every ti... See more
Company replied
Company details
Written by the company
Send fresh flowers and a variety of gifts online with Floward. Browse through our numerous products and get same-day flowers delivery
Contact info
Jeddah, 00966, Jeddah, Saudi Arabia
- 00966555056783
- firas.salem@floward.com
- www.floward.com
2.9
Average
775 reviews
Hasn’t replied to negative reviews
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The order should be There at 10
The order should be There at 10! Now 22:40 so it’s 40 minutes Late!!!
26 March 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Excellent & prompt customer service
25 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Issue with my order
I received confirmation delivery email, after contacting the recipient, the order was not there, although there was a contact number provided. The order was received more than 24 hours later and I don’t know where it was and what was the condition of it. I raised a complaint through the app and now it’s almost three days without any reply!? I will think twice before placing any future orders again!
Thank you
24 March 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
I am dissatisfied with my purchase in…
I am dissatisfied with my purchase in London that was scheduled for yesterday and wasn’t delivered yet and I was informed that it was delivered. Please fix the matter
Order 3360481
22 March 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Amazing servic
22 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
worst service ever!
worst service ever!
They ruined my day for the mother day and they didn’t deliver the order and they have no clue where is the order
Spent 6 hours chasing them in WhatsApp
They have the worst customer service
Stay away
21 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Scammers
Scammers. Do not ever order from here, their guarantee means nothing. WhatsApp number is a joke, they sent me the same copy pasted response twice in a row. They claim the driver had it for 4 hours and when you call or ask, they are extremely unhelpful and repeat themselves.
21 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Scam artists!
Scam artists!
I never received my order, never received a refund, "customer service" lied for 4 hours and then just turned off their phones and stopped responding. Read the Google reviews about this company, they are liars and thieves!
21 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Terrible experience
Terrible experience
Late delivery,no proper response,it is a nightmare
21 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Late delivery
Late delivery, poor customer service,disappointing experience
21 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Awful service and customer service is…
Awful service and customer service is terrible. They have a WhatsApp number but they don’t seem to want to help. Ordered flowers in advance of the 27th of March and they were delivered today the 21st? I don’t understand how they get delivered six days earlier and they are already wilting. It’s besides the point really. And the phone number is engaged and I don’t seem to get anywhere
21 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Everything is EXCELLENT
Everything is EXCELLENT. But It would be nice if the clients could receive a pic of the flowers/ gift before it’s delivered just to make sure it’s what they wanted/ expected. Though your work had never disappointed me💕
18 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
The worst company to arrange a…
The worst company to arrange a surprise, not delivered on time already 1 day delayed and still not received the gift. Customer service hotline is lying informing first of all that the item is unavailable, how can that be possible after the company confirmed delivery time and date?! Secondly company is now blaming the recipient who was not available according to floward Oman, however the recipient never received a call. Just be honest if you can’t deliver on time and stop lying you already ruined someone’s surprise!!! Such a shame and embarrassment this company. Definitely not recommending at all!!!!!
18 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
It was a bad experience
17 March 2022
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
I didn’t get the flowers
16 March 2022
Unprompted review
Reply from Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Very nice
The service is excellent, the payment method is easy, and the beautiful delivery is by dates and days and to all countries
16 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
These are hands down the best flowers…
These are hands down the best flowers I’ve ever ordered, my wife was extremely happy with them! They looked amazing when they arrived but as they continued to flower over the next few days they transformed into something stunning. 5 days after arrival and they still look like fresh cut flowers.
9 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Great Customer Service!
Ordered same-day delivery and they were fully transparent about where the order was in the process. Once it was delivered, they confirmed via their WhatsApp business channel that they delivered the flowers
9 March 2022
Reply from Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
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