While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Contact info
It’s a scam site that personalized the…
It’s a scam site that personalized the official site of the palazzo degli Uffizi , they will over charge you more then 50 percent of the original price .. the palazzo degli Uffizi as reported this scammer to the post police and so I will
18 October 2025
Unprompted review
Florence Tickets - Pisa tower tickets
I have booked tickets for Pisa tower with them and there was no phone number to contact them to change the date (at a cost) or be able to do it on their online website.
I had to buy separate tickets from Pisa tower ticket office as they were not able to make any changes to the reservation.
I have sent an email requesting a full refund and they said that they would refund 50% of the money only.
As we were not able to get in touch with them to resolve this issue quickly (or they do not have arrangements with Pisa tower ticket office to amend the tickets) I have asked them for a full refund due to their lack of response and ability to contact them.
It’s been 10 days since I first contacted them and after another email I managed to get this issue resolved.
8 May 2023
Unprompted review
Payed for free tickets
I recieved the vouchers I ordered, but when I changed them to tickets at the museum I was informed that admission was free on this day, and that I should ask for my money back.
I did, but never got any answer.
Futhermore I started to recieve spam to my brand new e-mail account after contacting Florence Tickets.
21 September 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.