FloraPrima GmbH Reviews 

Unfortunately, my recent experience with FloraPrima GmbH service was extremely disappointing. Despite paying for a bouquet to be delivered on a special occasion, the flowers never arrived, and my attempts to contact customer service were met with inadequate responses. I am very disappointed with the lack of accountability and follow-through on their part. I hope that they will take steps to improve their service in the future so that other customers do not have to go through the same frustrating experience.

Due to an error in the address, the bouquet was simply thrown away and they offered me to buy a new one with a small discount. The next time I ordered a bouquet for a certain date. They sent it and on their website they just show that it will be delivered today. And so for several days in a row. As a result, I can imagine what the flowers that are delivered from the 19th to the 23rd will look like. They have the talent to ruin your holiday.

I ordered sympathy flowers for a funeral overseas. When going thru the ordering process I tried to add a ribbon, but it didn't go thru, so I added a note to the delivery. The delivery address was the cemetery (which I know accepts flowers) which the funeral was held.
The Flowers were never delivered.
I contacted FloraPrima and was told due to the time difference they couldn't reach me and delivered the flowers to the Funeral home instead. Why? Nowhere on the order form does it say you don't deliver to the cemetery and you never reached out to me either. They did confirm that they didn't reach out to me because they didn't want to wake me up - never explained why they didn't deliver to the address requested. I had relatives that live close go to the funeral home and asked for the flowers that were delivered so they can at least take it to the cemetery, even thought the funeral had passed. The lady at the funeral home described the flowers and it wasn't even close to what I had ordered. Supposedly the funeral home delivered the flowers to the cemetery but when my relatives checked, there were no flowers. The note was never attached as well - comment form FloraPrima was that I had the option to order a ribon...
I asked to be refunded, which was declined but I was asked for a picture of the flowers which I don't have because they got the delivered to an address I have not provided or requested and since then have been lost.

It definitely feels like a rip off and reading comments of previous orders, it seems like that's their standard.

I do not recommend their "service".

First time was three days late and the flowers were broken. They send another flower arrangement was not what I ordered, less flowers. They tried a third time , but the flowers look horrible. Didn’t look like the online picture on the website. They don’t give you the money back , don’t bye buy from this company

I booked expensive flowers on my phone.
When I get the confirmation email, a few minutes later, I realize that the delivery address is wrong, and I call them immediately.
They told me, it was too late to change the address.
So tomorrow I will get a lot of roses myself.
What a bad service……😤

Order 504362910

Would never recommend this company. Birthday flowers never arrived on the requested date, whcih is bad as it is.
to top it al off, they did not even attempt to apologize, nor offer to deliver the day after, instead asked me to pick the flowers up from the nearest post office, despite me having paid for delivery. this company has lots its vision /strategy of who is actually paying their bills.

This company is horrendous. A week before our friends’ wedding I ordered flowers and bubbles, put in my delivery date and paid for standard shipping. Nowhere did it say that delivery wasn’t guaranteed on the selected date! Our gift now arrives two days after the wedding, which is completely useless. No refund is offered. Why am I paying a shipping fee of €5+ when it doesn’t even guarantee delivery?! This is an absolute ripoff and I’m appalled by the low level of information and service. Don’t shop here, you’ll end up paying a lot of money for gifts that arrive late.

Good service. But too bad they can't send my order for the date i requested. I choose a date where the recipient is home all day but Floraprima send and its delivered a day before, where the recipient isnt at home. At the end he had to go to the store to pick it up. Kinda disappointed.
But overall not so bad.

Tried them once and the recepient never received their flowers and they have the audacity to tell me on e-mail "this is the best we can do" If you can't deliver flowers to an Office then what can you do?

It’s always challenging to order over the internet. Will I get what I see? Turns out that the recipient of the flowers was very happy with the delivery i. e. the quality of the flowers, the selection of the vase, the diligent packaging, the speediness of the delivery and all that at a very competitive price

I use Floraprima regularly for deliveries to my mum, who lives in a caring home, whereas I live abroad. Deliveries are always on time, quality of the flowers is always very good. The delivered bouquets look exactly the way I order them. I will definitely continue using Floraprima.

With Flora Prima I've been sending flowers to my loved ones for 2.5 years and they have always managed to impress me each time with their on-time deliveries, excellent quality, reliable service and smooth communication. I strongly recommend Flora Prima to everyone willing to send flowers. You can absolutely count on them. Aydin Erisen, Marmaris/Turkey

Thank you Flora Prima for the superb products and excellent service! I have been a customer for years and am extremely satisfied with every order.
God bless you all at Flora Prima
Sincerely
Kathi Davis

JUDGE A COMPANY ON HOW THEY DEAL WITH CUSTOMERS. ESPECIALLY WHEN IT'S THEIR INTERNAL TEAMS THAT CREATED THE ISSUE.

I tried to order some flowers for a friend's birthday on two separate occasions in one week. Both times I received emails stating they couldn't process my transaction and so they couldn't action my order, so I gave up. I then get to the beginning of the next month (after the flowers should have been delivered) and checked my credit card statement to find they had taken 3 payments from my account. 1 double charge (where they duplicated a payment) and then another without communicating anything with me or processing my order (as no flowers were delivered). I checked with my bank who said that they had indeed taken my money and that they should have informed me of this, they also recommended that I start looking at their chargeback process which I did. I also raised a complaint with FloraPrima to then receive and email saying they would look into this. I then recieved two emails saying payments 'just' processed and they followed up apologising and asking if I would like to go ahead with my orders as they could deliver them on the following Monday (which was around 10 days after my original delivery date). As we were already well past my requested order delivery date. I asked for a full refund outlining the amounts I wanted back. I received an email back saying.. ‘your order has been cancelled’ and I should receive the refunds in the next 5 days, which I did. THIS IS WHERE MY NIGHTMARE BEGINS. Despite the email confirming my orders as cancelled and the refunds I then got a threatening email from their team stating that they delivered my flowers, which came as a shock as I had written proof they were cancelled and at no point had I said I was happy with their new delivery date. In this email they demanded I pay them for the flowers, as my bank had stopped them taking money from my account. Plus they had also been hit with a fee from my bank which they expected me to pay. I then went back to this email and provided a full chain of all my communications with the company which showed they were in the wrong only to not be acknowledged and instead they passed me onto a 'no win, no fee' debt collector who doesn't respond.

I placed the order on 18 May but the payment did not go through so the Invoice was generated by the FloraPrima team and I was supposed to pay within a week from the invoice generation. On May 19, we called them to tell the address as there was a error in the address provided. I provided the correct address via email as well on May 20 when asked by them. On May 21, I received an email from them stating the the order could not be delivered. On May 25, I received an email to provide a rating on the overall experience. So this is obvious for a customer to understand that the order got cancelled. And now after so many days on June 08, Iam receiving an email to pay for the product which did not get delivered.
Extremely troubled by their continuous follow up for the payment for something that never got delivered just because they generated the invoice.

Everything went smooth and easy. Bouquet was quite big considering the price. Will order again for sure.

Been ordering for years excellent service,no problems!

I have ordered flowers for my mother many times over the years from this company and always had a positive experience. It's because they will make it right when something goes wrong - and I can vouch for that!

The selection, quality and price are great, but what made me a repeat customer is the customer service!

Great service, delivery was on time.
Keep up the good work.

Professional, on time, great quality