Cindy is what made the experience so great. Size was not what was expected and needed larger. She helped me with that, then assisted in getting the mailing address changed. She even updated me when th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got an email from Floralsecrets that an order from last May had been cancelled. Being the curious type, I responded asking what this referred to. Got a quick reply from Monica in Customer Ser... See more
Company replied
I didn't realize at first that the VIP experience was an additional charge. I happened to see a comment on one of their social media advertisements that made me nervous so I emailed customer service... See more
Company replied
I really loved the service I received. I had ordered some bra's and they ended up being the wrong size, I especially want to thank Monica for helping me get the right size to me, I highly recommend th... See more
Company replied
3.6
Average
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIS IS A SCAM
THIS IS A SCAM - DO NOT BUY FROM THIS COMPANY. I ordered 2 bras from here. When I went to pay, I got an alert from my bank saying possible fraud. In my stupidity, I said it wasn't, as I was purchasing some bras. Next thing, 3 more payments were taken out of my account, totalling over £150.... I have since received emails saying that they have sent out my order, plus 3 different emails saying that they have sent out 6 different bras (not my size!) and also a VIP expedited delivery. if I do get them they will be of no use to me at all. Stay away and don't buy, I hope you see this before you are tempted.
10 April 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and understand how alarming this situation must have been.
We’d like to clarify that any additional items and services, including VIP options, are selected during checkout. That said, we understand how this may have been confusing, and we sincerely apologize for the frustration caused.
We would really like the opportunity to review your order and account to ensure everything is properly addressed. Please contact our support team via email at support@floralsecrets.co with your details so we can investigate, assist with cancellations if needed, and work toward a resolution.
Your feedback is important to us, and we appreciate the chance to make this right.
I bought 5 bras costing over $100 and…
I bought 5 bras costing over $100 and all 5 supposed to be 34E, as soon as I saw them I knew they'd be too small...I tried them but wouldn't even meet...I measured them they were 24 inches not 34 inches and the cups were at least 3 inches too small... And there was also loose threads that attached to other places about 3 inches not something you'd want to see on the outside of a bra.
I'll probably not see my money back.
I definitely would recommend avoiding at all costs.
Update: on the 14th they offered that I keep the bras and accept 30% refund! They haven't been in touch since.
11 April 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and understand how disappointing this must have been.
This is not the quality or fit we aim to provide. We’d really like the opportunity to make this right for you — please contact our support team via email at support@floralsecrets.co with your order details and photos so we can review the sizing and quality concerns and assist you with a resolution.
Your feedback is important to us and helps us continue improving our products and overall experience.
EXCELLENT Customer Service!
Customer service was fantastic!!! I had a problem with my order regarding sizing. They made it right and got the correct size shipped out ASAP. They were always very nice and respectful and continued to follow-up with me until my product had arrived. More companies need to learn from them!!!
10 March 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
Our entire team is very happy to resolve the sizing issue quickly. Providing kind, respectful, and proactive service is exactly what we strive for.
Thanks again for your support!
I can’t say enough about Floralsecrets
I can’t say enough about Floral Secrets. From start to finish, their team was incredibly patient, kind, and understanding. I completely missed the replacement deadline for a bra I ordered, but they guided me through sizing, reassured me, and made sure I would be happy with the fit. They didn’t charge me for a replacement, didn’t require me to send the old one back, and treated me with genuine care. Their kindness made a huge difference during a difficult time, and I’m so grateful. If you’ve never tried them, you’re truly missing out on amazing people and service.
9 April 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your heartfelt feedback.
Your kind words mean the world to us, and we’re so grateful for your trust and support. If you ever need anything in the future, we’re always here for you.
They go the extra mile to make sure you're satisified.
Dana is the customer service person I had an what a delight. Dana made sure that I was satisfied every step of the way, Dana remedied a mistake that was made on my behalf but then when I miscalculated my size making sure that I was sent the correct size. Friendly and professional. I would use this company again just because I know they are there to help, not just for the bottom line. The situation lasted about a month and a half so the fact that she took the time to check up on me and make sure I was still happy, is something you don't come across anymore these days.
18 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your experience.
We’re delighted to hear that Dana took such great care of you throughout the entire process. Going the extra mile and staying connected to ensure everything is resolved is exactly the kind of service we strive to provide.
We’ll be sure to pass along your kind words to her — it will truly mean a lot. We appreciate your trust and look forward to assisting you again in the future.
Great Customer service
Can't knock the customer service team. My customer support person Claire was fast at replying and so very helpful
6 April 2026
Unprompted review
Reply from Floralsecrets
We’re glad that Claire was able to assist you quickly and provide helpful support. We’ll be sure to share your feedback with her. it will mean a lot.
We truly appreciate your support and are always here if you need anything.
These bras are amazing, and great for women with fibromyalgia, and so is customer support
I bought my bra and I ordered one that was to small. I contacted costumer service for a replacement and they responded so promptly it was within a couple of hours that I got I response. They told me exactly how to measure so that I could get the right size. When they got my measurements they discovered they didn't have my size, but they did have the size down if I wanted to try. I tried the size down and I'm so glad I did!
It fits amazing, the underband is so nice and comfortable, I barely have a pink mark from the it after wearing it all it day, compared to any other bra I ever wore. The shoulder starts fell so soft all day with no red marks and never have to readjust them. The cups are even nice and soft and keep your breasts in place with very little to no adjustment throughout the day.
This bra is the best bra I have ever bought I didn't think it was possible to have a bra so comfortable and costumer support that is so quick, polite, and helpful. From the the time I received my first bra to right sized bra, it only took them 2 1/2 weeks. I already have 2 more orders in.
I have Lupus, Rheumatoid Arthritis, Fibromyalgia, and many other things that make wearing bras extremely painful. But they have nailed it and made the perfect bra that doesn't hurt after just a half hour, it feels so good to wear a bra all day again. I feel like a woman again, and I can't thank them enough for it.
Please don't hesitate their bras are amazing and well worth it.
Sara
18 March 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing such a heartfelt and detailed experience. Knowing that our product has made a positive difference in your day-to-day comfort is incredibly meaningful to us. We’re also happy to hear that your overall experience with our customer service met your expectations.
Thank you again for your trust and for your kind recommendation. If you ever need anything, we’re always here to help.
SCAM
SCAM! I ordered and received 2 bras (which did not fit and were poor quality). I just looked at my account and noticed that for 3 months I've been being charged for the full amount for some VIP benefit- I DID NOT SIGN UP FOR THAT. I am currently trying to work with Paypal to get this resolved, but I have not heard anything back from Floral secrets after notifiying them that I never signed up for some monthly fee (which I have not received anything for). AVOID!!!
28 February 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and understand how concerning this situation must feel.
Please note that the VIP membership is an optional program selected during checkout. That said, we understand how this may have been unclear and sincerely apologize for the frustration caused.
We would appreciate the opportunity to review your account and ensure everything is properly resolved. Please provide your order details so we can investigate further and assist you as soon as possible.
Your feedback is important to us and helps us continue improving our service and communication.
AWFUL product, AWFUL customer service, AWFUL experinece
AWFUL. I ordered a set of 3 bras to try and was then charged full price for 3 more that I had not intentionally ordered. I tried to cancel as soon as I was aware and they said not possible.
I tried to return all bras as sizing is WAY OFF.
They provided an address to which I sent the package with a tracking number. They claimed it was delivered to a different address from the address on the package and because I didn't have a photo of the label, they denied any refund. This company is SHADY AND AWFUL to deal with. I would recommend that everyone steer clear.
10 March 2026
Unprompted review
Reply from Floralsecrets
We’re truly sorry to hear how frustrating this experience has been — we understand why this situation would be upsetting.
After carefully reviewing your case, we can confirm that while a return shipment was sent, it was unfortunately delivered to a different address and was not received by our warehouse. Because the items did not arrive at our facility, we’re unable to process a standard refund based on our return policy.
That said, we did make an exception by offering a 50% refund even without receiving the returned items, in an effort to help resolve the situation. We understand this may not have met your expectations, and we sincerely regret the disappointment caused.
If you’re open to it, we would still be willing to review your case again. Please reach out to our support team with your order and return details so we can see if there’s anything further we can do to assist.
Your experience matters to us, and we appreciate you bringing this to our attention.
Floral Secrets Front Fastening Bras
I ordered two of their bras in my usual size of 36 D but when I went to put on found them too small&wouldn't meet to fasten front clasp by almost 2 inches.I emailed Tiffany who was the Customer Care Representative.She replied within a few days apologising for this problem.
She said it would be too much of a hassle&expensive sending them back so suggested I pass onto someone they might fit or even try selling.I also had to send in my under bust measurement so she could suggest which size to send as a free replacement(38 C).I finally took delivery last Thursday&when tried on after adjusting the shoulder straps fit really comfortably
She has been really kind&helpful during this whole episode.I would recommend this company as their garments are really pretty but order size larger than what normally wear.
19 March 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for taking the time to share your detailed experience.
We’re very glad to hear that Tiffany was able to assist you with care and provide a suitable solution. It’s great to know that the replacement size worked well and that you’re now enjoying a comfortable fit.
We truly appreciate your kind words about our team and your recommendation. Your feedback regarding sizing is also very helpful and will certainly guide other customers.
If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
I highly recommend to get your bras…
I highly recommend to get your bras from this company!!! They are comfortable, and beautiful!!! I made a mistake, on my size, and they sent me a new one, and no charge... Also the customer service experience was excellent!!! So sweet, and kind!!! I highly recommend!!!
19 March 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful recommendation and for taking the time to share your experience. Providing kind, supportive service and making sure our customers feel confident with their purchase is always our goal.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always happy to help.
The follow up on my purchase which was…
The follow up on my purchase which was done in a very professional and courteous manner.
23 March 2026
Unprompted review
Reply from Floralsecrets
Thank you for sharing your feedback! It is our goal to provide clear and attentive support all the time :)
If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
When I received my bra it was 8 sizes…
When I received my bra it was 8 sizes to small and when I asked for a refund they wanted me to keep it at 1st they offered 30% off to keep it, NO, then 50% off to keep it......NO it wouldn't even cover my nipple. And then I thought I had the subscription situation handled in January but I guess not because they took money out of my account this month again and I'm still waiting on part of that money to come back to me I would not trust these people for nothing. I have worn a 38 double d almost all my adult would I ordered a 38 double d from then and I couldn't even get it on so I told him they're sizing was wrong then they wanted me to measure myself I don't need to measure myself I know what size I am these people are relentless and this is not a fake review this is real
1 January 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We can confirm that your order has now been fully refunded, including all related subscription charges. We sincerely apologize for the inconvenience and confusion this caused.
Please note that sizing can vary between brands and styles, which is why we provide a detailed size chart on our FAQ page to help customers find their best fit. We understand that this can still be disappointing, and we truly appreciate you sharing your feedback.
If there is anything further we can assist you with, please feel free to reach out to our support team. Your feedback helps us continue improving our products and service.
Great customer service
Great customer service. I didn’t receive my parcel, some confusion with the post office. They followed up to see if I received my parcel, when they found out I didn’t get it, they promptly sent me a replacement pkg. to which I was very grateful. They were very professional and courteous. I would recommend them!
10 March 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback and for taking the time to share your experience.
We’re very glad our team was able to follow up and assist you when there was confusion with the delivery. Providing prompt, professional, and courteous support is extremely important to us, so it means a lot to know this made a positive difference.
We truly appreciate your recommendation and your trust in our brand. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Yeah no
Yeah no. this website is a huge scam. I bought one bra, ONE. I paid the 20 dollars for it and then immediately was charged for 108 dollars. thankfully I didn't have the money in my account so it didnt go through. I was charged 108 on 2 separate occasions. only days apart. then I finally looked at the reviews, ACTUAL reviews, and found out it was a scam! I did however receive a bra from floral secrets today (2 weeks later than I was supposed to) and it was too small. like 5 sizes too small. dont order from this place.
19 February 2026
Unprompted review
Reply from Floralsecrets
We’re sorry to hear about your experience and understand how concerning unexpected charges and sizing issues can feel.
Please note that any additional charges are typically related to promotional offers that are presented during checkout. It is not something we automatically add to the order. We’re also sorry to hear the bra you received did not fit as expected.
We would appreciate the opportunity to review your order and account to make sure everything has been properly resolved. Please provide your details so we can assist you further and work toward a fair solution. You may also contact our support team directly at support@floralsecrets.co
Your feedback is important to us and helps us continue improving our service and customer experience.
5 weeks to receive the items
5 weeks to receive the items. I ordered two 36C bras. They are NOT 36C, more like 34Bs. So I looked up the return policy. You can only return them if it's been with in 30 days of ORDERING.....even though it took them 5 weeks to get it to me. So this is $40 wasted. Also, one of the straps is broken. They use adhesive to bind them and it came loose.....they don't even stitch the straps!!! Absolute waste.
18 March 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it must have been to wait longer than expected for your order and then receive items that did not meet your expectations in terms of sizing and quality.
This is certainly not the experience we want for our customers. Please provide your order details and photos of the issue so we can review your case and work toward a fair resolution.
Your feedback is important to us and helps us continue improving our products and overall service. We would appreciate the opportunity to make this right for you.
Second order and they completely…
Second order and they completely screwed it up they sent the wrong size all the way around. I needed a d cup they sent me. C cup. I won’t order from them again
17 March 2026
Unprompted review
Reply from Floralsecrets
Hi, thank you for bringing this to our attention, and we're very sorry about your experience. I completely understand how frustrating it must be to receive the wrong size, especially after placing a second order with us.
We’d really like the opportunity to make this right for you. Please provide your order details so we can review what happened and arrange the best possible resolution.
Your feedback is important to us, and we truly hope we can restore your confidence in our service.
Ordered a bra over a month ago and…
Ordered a bra over a month ago and still haven’t received it, and I was just recently charged some $34 from this company. Now that I am seeing the reviews that it’s for some VIP fee that I did not sign up for. Very scammy! I have reported it to PayPal as well.
15 March 2026
Unprompted review
Reply from Floralsecrets
We’re sorry about your experience and understand why this situation feels concerning. Not receiving your order and then seeing an unexpected charge would be frustrating for anyone.
We’d really like to look into this right away. Please share your order number or the email address used for the purchase so we can check the shipment status and review the charge on your account. If the VIP membership is active, we can cancel it and review the billing with you.
We’re here to help resolve this properly and appreciate you bringing it to our attention
They work with you and help
The site is hard to navigate and I accidentally ordered more bras than I wanted. They worked with me to refund my money and to only send me what I had ordered.
7 March 2026
Unprompted review
Reply from Floralsecrets
Thank you for your honest feedback — we really appreciate you sharing it. If you ever need anything in the future, we’re always here to help! 😊
This is a Scam Subscription service
This is a Scam Subscription service, after you buy from them they will take a monthly subscription fee for a VIP Benefits account they set up on your behalf during the checkout process. Then they will argue tooth and nail that you Opted In via the first purchase and refuse to refund the fees ( or many months fees you do not notice the payments being taken ). AVOID .
11 March 2026
Unprompted review
Reply from Floralsecrets
We’re sorry to hear about your experience and understand why this situation caused concern.
We’d like to clarify that we have been in contact with you via email and have now canceled the VIP subscription and issued the refund. We hope you acknowledge our intention of resolving this matter with fairness.
If you have any further questions or need additional assistance, please feel free to reply to our last email.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.