Cindy is what made the experience so great. Size was not what was expected and needed larger. She helped me with that, then assisted in getting the mailing address changed. She even updated me when th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got an email from Floralsecrets that an order from last May had been cancelled. Being the curious type, I responded asking what this referred to. Got a quick reply from Monica in Customer Ser... See more
Company replied
I didn't realize at first that the VIP experience was an additional charge. I happened to see a comment on one of their social media advertisements that made me nervous so I emailed customer service... See more
Company replied
I really loved the service I received. I had ordered some bra's and they ended up being the wrong size, I especially want to thank Monica for helping me get the right size to me, I highly recommend th... See more
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3.6
Average
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
GREAT Customer Service
When my shipment arrived I found that the items were just too small. “Ellie” my customer support person was so helpful in helping me find the correct size and replacing it in a timely fashion.
I was pleasantly surprised.
23 July 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback! We're delighted to hear that Ellie was able to help you find the correct size and arrange a timely replacement.
Thank you again for your support, and we hope you love your replacement!
Kind and helpful
22 July 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your feedback :)
Scammers
Today I ordered a bra total was 25 dollars with delivery. Before checkout they were offering more bras to purchase which I ignored and continued to checkout. Later on I notice on bank statement 2 transactions for 25 dollars and 145 dollars. I emailed support straight away I got a reply saying that I had accepted the offer for additional bras. No
I didn’t I’ve contacted my bank and cancelled my card incase they take more money out. It’s just a scam 😡
22 July 2026
Unprompted review
Reply from Floralsecrets
We're very sorry to hear about your experience and understand why this would be concerning.
Our records indicate that the additional items were added through a post-purchase offer after your initial checkout. These offers require a separate confirmation before an additional order is placed and are not added automatically.
We'd be happy to review your order and investigate what happened. If you believe the additional purchase was made in error, please reply with your order number or the email address used for the purchase so we can verify the transaction and determine what options may be available.
Thank you, and we look forward to resolving this for you.
So helpful and quick to replace my bra…
So helpful and quick to replace my bra when there was a sizing issue. Wish there was a size chart on the site but honestly felt kind of like a personalized size recommendation.
21 July 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful review!
Feedback like yours is incredibly valuable and helps us continue improving the shopping experience for all our customers. Regarding the size chart, it's on the FAQ page :)
Thank you for your support and for giving us the opportunity to assist you. We look forward to serving you again!
I have tried to order from this site…
I have tried to order from this site and have not been able to. Everytime I have tried it says I’m blacklisted. Why is this I’ve never ordered from the site!
21 July 2026
Unprompted review
Love This !
Great, fast, reliable. Love the product, highly recommend to family n friends. Thank you !
10 July 2026
Unprompted review
Reply from Floralsecrets
Awesome! Thanks for your wonderful feedback :)
Great Resolution
I found this company very patient and understanding in helping to resolve a concern I had. They went out of their way to come up with solutions and finally settle on an outcome that worked for me. I will be very happy to continue my association with this company for the forseeable future.
1 July 2026
Unprompted review
Reply from Floralsecrets
Your kind words and continued trust mean a great deal to us. Thank you for choosing us, and we look forward to serving you for many years to come!
Beautiful bras
I bought several of these bras because they are so beautiful and they were to big in the cup and too tight. Customer service was so good they organised a replacement quickly. They are so beautiful and comfortable. A little tricky to fasten at first but you soon get used to it. I just wish they did matching knickers.
1 July 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your lovely review!
We're delighted to hear that you're enjoying your Floral Secrets bras and that our team was able to quickly arrange a replacement to help you find a better fit. It's wonderful to know you're now finding them both beautiful and comfortable.
If you can provide your order details and the Rep's name who assisted you, that would be great so, we can commend her and ensure her efforts are rewarded.
Thank you for your support and recommendation. We look forward to serving you again!
The first bras I received did not fit…
The first bras I received did not fit due to my not measuring properly, I contacted Floral Secrets and their customer service was amazing. I dealt with Kelly who was so helpful. I offered to return the bras but she told me not to return but to remeasure myself and they would dispatch replacements. I have now received these and they are wonderful. Thank you Kelly and Floral Secrets. Would definitely recommend. A⭐️ company. Will be buying the other 3 colours also.
11 July 2026
Unprompted review
Reply from Floralsecrets
Thank you for choosing Floral Secrets and for your recommendation. We're excited to hear you'll be adding more colors to your collection, and we look forward to serving you again!
Best customer service.
The communications between Ellie at Floral Secrets and me have been the best I've ever had. I had a problem with the fit and she has been so willing to find the right size for me. She is polite and patient. A few other companies should look at her for training their customer service staff.
7 July 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful review!
We're thrilled to hear that Ellie provided you with such exceptional support. Helping our customers find the right fit is very important to us, and we're delighted that her patience, professionalism, and dedication made such a positive impression.
We'll be sure to share your kind words with Ellie—she'll be thrilled to know her efforts were so appreciated.
Thank you for choosing Floral Secrets and for taking the time to share your experience. Your support means the world to us!
Speedy response
Speedy response. Customer service was excellent.
I contacted customer service as my order was to large and I was looking to get smaller size sent out. I was sorted almost straight away. New set in transit. Well pleased with this service.
26 June 2026
Unprompted review
Reply from Floralsecrets
Thanks for sharing your feedback :)
I ordered the wrong size and customer…
I ordered the wrong size and customer service was quick to help correct the problem.
22 June 2026
Unprompted review
Reply from Floralsecrets
Thank you for taking the time to share your experience. We truly appreciate your support and are glad we could help!
My first order didnt make it to me and…
My first order didnt make it to me and they made sure I got what I ordered and sent me another package which I did received..
7 July 2026
Unprompted review
Reply from Floralsecrets
Providing dependable support and ensuring our customers receive their orders is always our priority.
Thank you for your patience, your trust, and for taking the time to share your experience :)
I placed an order and I accidentally…
I placed an order and I accidentally clicked on the items in the wrong size and colors. I emailed them promptly as soon as I realized my error and a customer service representative named Jana emailed me promptly and was able to help clear my mistake. Their customer service is amazing! 🤩
29 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Jana—she’ll be thrilled to know her assistance made such a positive impact on your experience.
Thank you for choosing us and for taking the time to share your experience :)
I had trouble getting my order,but your…
I had trouble getting my order,but your team stayed beside to to solve the issue & resent my order.
20 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your kind feedback!
We’re sorry to hear that you experienced trouble receiving your order, but we’re delighted that our team was able to stay with you throughout the process and ensure the issue was resolved by reshipping your order.
Thank you for your patience, your trust, and for taking the time to share your experience. We truly appreciate your support!
Well girls....finally found a bra that…
Well girls....finally found a bra that makes these 67 yr. old ta ta's beautiful and sexy again!!! Truth! My husband said "Whoa...Whoa" Yep, that's right...Fits so comfy and I actually wore it under a tank top so the back would show. I Will be ordering a few more colors!
4 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your wonderful experience!
Your review absolutely made our day! We're thrilled to hear that you found a bra that makes you feel beautiful, confident, and comfortable. There's nothing better than knowing our products help our customers look and feel their best.
We're especially glad to hear your husband approved too—what a fantastic compliment! 😊
Thank you for choosing Floral Secrets. We can't wait to help you add a few more colors to your collection!
Reply from Floralsecrets
Thanks for your feedback! We're very happy to know that you are satisfied with our Comfort Rose bra!
Great bra with great customer service
When there was a sizing issue with the bra I ordered they were so responsive to getting it right, like same day responses, which never happens with any other company or brand. I highly recommend and the bras are beautifully made and of good quality. Special shout out to Sophia my amazing customer service rep who was on top of everything!
25 June 2026
Unprompted review
Reply from Floralsecrets
We’re delighted to hear that our team was able to quickly resolve the sizing issue and provide the prompt, responsive service you deserved.
We’ll be sure to share your special shout-out with Sophia—she’ll be thrilled to know her dedication and attentive service made such a positive impact on your experience.
It’s also wonderful to hear that you love the quality and craftsmanship of your bra. Thank you for your recommendation and for choosing Floral Secrets. We truly appreciate your support!
Reply from Floralsecrets
Thanks so much for your feedback!
I accidentally purchased 3 extra items…
I accidentally purchased 3 extra items and expressed my concerns right away. Kelly, a customer service rep, quickly responded and tried to help me. She walked me through my options and when she realized my mistake, quickly rectified the situation. Not only that, but she never left me hanging for a response which was invaluable to me. I would recommend this company just for the outstanding customer service alone!!! KUDOS KELLY
29 June 2026
Unprompted review
Reply from Floralsecrets
Thanks so much for your feedback! We’ll be sure to share your kind words with Kelly. She will be very happy to know that she made a great impression and you are satisfied of how she resolved your concerns.
Thank you for your recommendation and for taking the time to share your experience.
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