Floraexpress Reviews 36

Stunning flowers and teddy. I placed 2 orders with flowers and teddy bears. The first one for today went spot on, prompt delivery in like under 2 hours, fresh flowers and teddy exceeding the photo expectations. Brilliant, I trust I will make someone else happy tomorrow as well.

I ordered expensive flowers, but they delivered cheap and poor-quality ones. They charged me 55 euros for the flowers, which cost less than 5 euros.

(1) the bouquet did not correspond to the one ordered from catalog
(2) delivery was done considerably later than requested and paid time
(3) support staff totally useless on providing the info in the status of delivery and reasons of the delay

This company is semi-reliable but their customer service for when things don't go to plan is terrible. For that reason, i will not be using them again. They mistakenly sent flowers i ordered on the wrong day, even though i paid extra to deliver on a certain day (Valentine's Day). I did not receive any compensation, but even worse, no apology or understanding after contacting them.

Paid for beautiful premium bouquet for my friend Birthday party.
Received absolutely different one with cheap old flowers. Literally shocked , emailed them. They told they will investigate but this is it. I requested the money back and they disappeared. I reported them to my bank.

Such a scam. It’s my mom birthday and I have made the order 2 days in advance. Where the first day I got a call saying I’ve order in spain which wasn’t true and today (birthday) got a call delivery can’t be done as something happened to the delivery guy. Seriously last min call and what am I supposed to do?
And the girl Sara was so chilled about when I said the shop is next to the house ask the sales person to make the delivery is 500m away.

have delivered wrong bouquet of flower.

What i have ordered and what they have delivered?

And the message … is printed on cheapest paper . What’s wrong with you people? 72 euro for what ?.Lild bouquet for 7 euro looks more good

I ordered some flowers to be delivered on my wedding anniversary.

Long story short, they gave me all sorts of nonsense over the phone about having the wrong phone number for the recipient (they didn't and I even sent them the screenshot to prove it), apparently tried to deliver them to a place whose address I never gave them (you're guess is as good as mine, the same screenshot has the correct delivery address on it), were rude to me when I let them know my wife didn't receive a call about the delivery (even though they'd gone to the wrong place anyway) and then ruder to my wife on the phone (thought I'd given you the wrong number guys?) before calling me again and telling me that my wife had given them the wrong address (yeah, really; like she'd deliberately not want the flowers)?!

Good news though, all could be solved; I just needed to pay them another 15 euros to rectify a mistake that had nothing to do with me. When I pointed this out, it all went dark. They refused a refund. In the end I called the florist they'd booked the order with and they very kindly delivered the flowers for me. Obviously I had to call Italy and speak enough Italian to be able to do this.

The bottom line is that this lot are either conforming to every imaginable stereotype involving Italians and clown shows or they're crooks. Either way, this was a days worth of hassle that both me and my wife could've done without and their blanket refusal to do anything to help left a bad taste in my mouth. The bouquet was also pretty average but I'll put that down to their markup rather than the florist in Lucca who was brilliant. It was only my insistence that they tell me who it was that allowed me to call them. Were I to ever do anything like this again I'd just call a florist direct and avoid the agro.

IS A SCAM. MY BANK TALED ME THAT THAY TRY TO MAKE ADDITIONAL CHARGES WITH OUT MY PERMITION. I CANCELED MY CARD AND I LOST THE MONEY I PAID FOR THE FLOWERS WE DID NOT RECEIVED. DO NOT MAKE MY MISTAKE.

Paid €44 (plus €4 for morning delivery) for my girlfriend to only receive 7 flowers in her bouquet. The website showed many more flowers in the display. It didn't even include some of the specific flower varieties names in the product.
(Product was sweet honey bouquet)

I contacted their website to state that I was unhappy. They said "Thank you for giving us your feedback.

The picture you have seen corresponds to the deluxe arrangement so for this reason the bouquet that has been deliverd is in accordance with the standard arrangement you choose."

So apparently they think €44 for 7 flowers is acceptable!

I ordered flowers on Sunday to be delivered on Wednesday for my wife's birthday. On Wednesday, they called that flowers will not be delivered. No explanation, just cannot be sent. It's ridiculous. They had three days to tell me that, and they tell it on the day of delivery, when I cannot do anything to fix the situation. It is hugely disappointing. You cannot trust this company.

Impossible to get hold of. I have received no confirmation of my booking. I have filled in 2 forms asking for a call back, and received nothing. There is no tracking option on the website, so i cannot find out if my flowers have been delivered. Feels like i have been scammed and they have just taken my money but deliver no service.

I have ordered from UK, a bouquet of flowers on the 7th, for my mother that lives in north Italy. I had issues with payment and did not worked. Second time it went through and immediately found out that there are 2 payments for the same thing pending. After a few emails back and forth, eventually I've been told that only one payment reach them and failed one will be refunded by the bank. Two hours later I have been called from Milan to find out there's a problem with the delivery, will be called by a colleague, they hung up and never called again. Later I receive a vague email about the cancelation.
"""Dear Cosmin,

we tried to contact you on the phone but without an answer.

We called with a certain urgency, to tell you that we just had a sudden and serious problem with the delivery man who was assigned to your and others' deliveries in the area.We immediately tried to ask some neighboring colleagues if they were available, but without a positive answer.

We are sorry for what happened and for informing you only now, but unfortunately it was a sudden and unpredictable problem.

We have canceled and refunded your order.We always do our best to make everything go well, but unfortunately some events are unpredictable. We apologize for the inconvenience.

Best regards.

Giuliana - FloraExpress.it
"""

They are amateurs. The customer support is a joke, who does that? Their delivery system appalling, clearly they don't deliver unless central areas.
I know the time is the busiest but they should improve in how they clients.

I live overseas and I have been ordering flowers for my mother’s birthday for a few years now. These guys never cease to amaze me with the quality of their service and product. Flawless delivery and amazing flowers! Thank you!
P.s. Flowers delivered in Italy.

I'm very happy with their service and order!
I made an afternoon order with same day delivery..and they deliver it in 3 hours!!
Very fast!
It's the only company who deliver same day!
I order an champagne and person received it ...says its delicious!
Will order again!

Very very disappointed by the service. I really wanted to like it and was thinking of doing this more often, but not so much now. In short the bunch delivered to my mum (who was NOT happy, let me tell you) looked way way smaller than the picture on the website. But really, like half the size. On the bunch page the website in English reads " our local florists are committed to ensure that the floral arrangement will be as closely as possible to the picture and description . " so to me that was a clear indication statement that reassured me in my purchase. After delivery though (and phone call from not so happy mum) I complained by calling these guys a couple of times, talking to different people. Apparently on the website in italian it says that the picture corresponds to the Delux version, whereas I choose the standard. In my mind choosing an upgrade would have made the bunch in the picture look even richer and bigger, but it turns out it's not so - if you want the bunch in the picture you must upgrade. Anyway, as I realised that this explanation is altogether MISSING from the english website I though they would conceded and offer me something as an act of good will. Far from it. They admitted the mistake but did not apologise, did not offer me anything to repair the situation, primarily caused by an inaccuracy in their part. In their view I was the one to blame, so they simply reminded me to the T&C. 

I buy almost everything online, I started in 1996. No company ever reminded me to what is stated in the T&C. Many company in fact prefer to send an item again rather than dealing with a disgruntled customer. When an online business prefers to loose a customer over something like this, I have to say (as an Italian) that this is a very Italian stuck-the-past mentality. These guys certainly in my view have a long way to go in terms of customer relationship and retention before the can seriously compete online. Good luck with that. And also good luck to you, potential customer if you are considering buying from them. I will certainly steer clear in the future.