FlightNetwork.com Reviews 

27,814
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 3,899 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process to be easy, straightforward, and quick to complete, with some appreciating the platform's user-friendly interface and competitive pricing. People often noted that they could find good prices and suitable flights, with some even highlighting the absence of convenience fees. However, some people were dissatisfied with the service and customer support, reporting issues such as unexpected cancellations and difficulties in obtaining refunds. Reviewers frequently mentioned problems with reaching customer service, experiencing long phone queues, and receiving unhelpful responses, with some feeling misled about dealing directly with airlines. Additionally, some customers found the website confusing due to numerous add-ons and reported paying significantly more than if they had booked directly with the airline, sometimes due to misleading search results.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with many reporting confusion about whether they were... See more

Price

People report ambiguous experiences with price, with many customers expressing frustration over unexpected... See more

Website

Users describe ambiguous interactions with website, with many reporting that they mistakenly booked through a... See more

Service

Customers consistently note negative experiences with service, with many reviewers stating they will never... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing extreme dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had to verify my email address 3 times before i was finally allowed onto the site I didnt find the site that easy to navigate the first time. Did not find it user friendly. It was not clear where... See more

Rated 3 out of 5 stars

I booked a flight & was told it would take up to 3 days to receive a confirmation from the airline. This leaves me in a state of limbo with respect to travel planning.

Rated 3 out of 5 stars

I found the layout to be confusing and difficult especially with all of the add ons. I far preferred the former on line booking system.

Rated 3 out of 5 stars

There were not decent hour options for both departure and arrival. Why was it in Canadian currency?


Company details

  1. Travel Agency

About FlightNetwork.com

Written by the company


At Flight Network, we make booking a breeze with the power of technology.

Business or pleasure? We’ll find you the best flight, no matter the destination, by comparing 650 airlines. We know your time is valuable. That’s why we put convenience first to ensure time is on your side.

With nearly 14 million customers and over 4 million holidays sold, we fill 140 Boeing 737s every day, departing and arriving from 77 countries across the globe. At Flight Network, you always travel with ease.

To contact us you can follow this link

https://www.flightnetwork.com/rf/contact-us


Contact info

2.9

Average

TrustScore 3 out of 5

28K reviews

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Asks customers to review

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2.9

All reviews

(27,814)

4,674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your system is not working

Your system is not working. I’m trying to access my reservation to choose seats and I’m trapped in a loop that continues to ask me to confirm my email.

4 July 2026
Unprompted review
Rated 1 out of 5 stars
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We would like to inform you that we have found a reservation and have sent you the confirmation email to the address stored in the booking.

If you still did not receive anything, please use our official communication channels to reach us for help.

Best regards,
Flight Network"

Rated 3 out of 5 stars

No such thing as a free dinner 1

I did not like the fact But having been presented with what appeared to be a reasonably priced flight I then found that nothing was included with the business class ticket and everything was high priced add ons such as lounge access seat selection fast track security and cancellation Insurance.

3 July 2026
Rated 1 out of 5 stars

Poor experience and overcharged

The information was very poor and follow up even worst. I was charged much more than I needed to pay if I went direct to the Norwegian airline website. Being a novice in this area, when I keyed in for Norwegian air line I was connected immediately to flight network. I felt very cheated.

2 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[Flight Network] team"

Rated 1 out of 5 stars

They will charge you more than what you see in payment page

Recently i was trying to flight home and had limited budget. Thus i booked one of the cheapest flights but flightnetwork.com carged me a commission fee without acknowledging me anywhere during the process and took out more money than expected. Now i don't have enough money to live for the rest of month nor the tickets because i cancelled the order seeing they charged me more when i called support they said they will keep the commission.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not every buy for them

Do not every buy form them. they show you cheaper price and then you need to pay extra at airport charge by airlines. Fraud company.

22 June 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We were unable to locate any reservation with the information you provided.

Kindly use our official contact channels found on our website to reach us for assistance.

Best regards,
Flight Network"

Rated 2 out of 5 stars

Dudded…

I thought I was on a Virgin website but ended up on this one. Consequently I think I have paid more for flights than I otherwise would have.

4 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[Flight Network] team"

Rated 1 out of 5 stars

Poor experience

Poor experience. Requested to cancel my flights since customer service no help when asking when will my new itinerary be issued 3 weeks before I’m meant to fly out. Forced to cancel and request full refund since airline had cancelled a part of my booked flights.
Customer service was no help during the refund process, to which after I was refunded a partial NOT whole amount. Now I’m still waiting for the rest of my refund and customer service has kept asking me to wait 5 business days every week, when I ring still same status and up to date no refund processed or even a positive outcome of actually helping. Flightnetwork is so fast when it comes to taking payment and takes their precious time when customers request for a full refund.

4 July 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.

Best regards,
[Flight Network] team"

Rated 1 out of 5 stars

The process is far more complex

The process is far more complex, complicated, confusing than simply going directly to an airline. Plus once you choose a flight and price you are besieged with countless add-ons ! It ends up feeling like a scam.

3 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

"""Hello,

Please note that all the additional services available on our website during the purchase are provided to the passengers to make their travel more comfortable and pleasant, especially in some cases where some passengers need further assistance than others. None of these services are obligatory or pre-selected.

Additionally, the terms and conditions on all of them are available before the purchase, and in case you are still not sure about the specifics of each product, you can always reach out to our support to receive further guidance.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Illegal

I hâve never asked you. YOu introduced yourself illegally while I thought I was dealing with Air Canada.

I have never received the complete itinerary of my flights

1 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We would like to inform you that we have found a reservation and have sent you the confirmation email to the address stored in the booking.

If you still did not receive anything, please use our official communication channels to reach us for help.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Learn from my lesson! Don’t use Flight Network

I thought I was booking directly with Iceland Air but noticed my mistake after finalizing payment. I cancelled the booking literally within 10 mins after that transaction. Iceland Air policy is full refund within 5-10 biz days if cancelled within 24 hrs. I received a refund from Flight Network 30 days later; however they deducted $90 from the refund. Couldn’t tell you why they did that after having my money for over 20 days.

Booking with Flight Network by mistake is on me but charging me $90 to cancel within 10 mins is on them. Lesson learned… don’t book with Flight Network

3 July 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

Kindly note that you are properly informed about our fees via the terms and conditions, which are available before, during and after the booking process. We also ask you to read and accept our terms and conditions before payment. A fee is required for the processing of your request and the time and effort that will be spent by more than one of our agents on your behalf.

Best regards,
[Flight Network] team"

Rated 1 out of 5 stars

Expensive lesson learned...

I give both FlightNetwork and myself a one-star review.

Out of laziness and lack of attention, I Googled the airline instead of typing the full address directly. I clicked the top result, which turned out to be a sponsored link from FlightNetwork.

They advertise cheap prices, but this ticket ended up being 100€ more expensive than if I had booked directly with the airline.

A frustrating and expensive lesson learned. Be careful with sponsored links and always check the airline’s official website before booking.

3 July 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We were unable to locate any reservation with the information you provided.

Kindly use our official contact channels found on our website to reach us for assistance.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Voucher not worth it. Avoid when booking

Originally thought I was booking through WizzAir but Google search seemed to take me via Flightnetwork. In the end my rush to book hiked up the cost of the flight with FN at a cost of over £800. A week before the flight I had a medical issue which prevented me from flying and this was validated by my hospital consultant. Despite this I could not get a refund and FN would only offer a voucher for 90% of the flight itself so £500.
The voucher turned out to be a con as I have just tried to book a flight to Malta and the voucher turned out to be worth only £212. Seems as though FN are out to fleece you at every turn. My advice would be to avoid and go direct to the airline.

28 May 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

Please note that Trustpilot is not an functional customer support channel for our company, and it is merely for reviews for already delivered service.

Kindly contact us via the provided contact channels that you can find on our official website.

Best regards,
Flight Network"

Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company. Their customer service is the worst and there is no help what so ever when a plane is cancelled or delayed. We tried to communicate with them for a month - no luck. Book tickets directly from the airplane company instead.

3 July 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We were unable to locate any reservation with the information you provided.

Kindly use our official contact channels found on our website to reach us for assistance.

Best regards,
Flight Network"

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