Flight Club Reviews 

8,842
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,262 reviews, reviewers had a great experience with this company. Customers frequently mention that they easily find hard-to-find sneakers, enjoying a smooth shopping process and receiving authentic items in pristine condition. People also appreciate the quick delivery times, trustworthy communication, and fair prices offered on most orders. Some reviewers were not happy with the delivery services used, noting unprofessional couriers, left packages in lobbies, and delayed shipments. A few other people also felt that the overall shipping process, high processing costs, and tracking updates could be significantly improved. Despite these occasional issues, most consumers remain very satisfied and plan to continue shopping here.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers expressing high satisfaction... See more

Delivery service

Reviewers express mixed feelings about the delivery service, reflecting a wide range of differing... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a high level of disagreement... See more

Quality

People report ambiguous experiences with quality regarding their purchases. While many reviewers praise the... See more

Price

Customers had ambiguous experiences with price, reflecting a wide range of opinions on affordability. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Processing and shipping of item could have been a little sooner. I understand authentication is needed for product. Very pleased with process though.

Rated 4 out of 5 stars

I enjoy flight club and love getting my kicks my only complain is when some delivery services used aren’t professional but other then that love it all

Rated 4 out of 5 stars

Its my first time buying shoes from flight club and am really excited to get my shoess buying shoes from here now on

Rated 4 out of 5 stars

We should be able to buy multiple pairs of shoes on one Afterpay order instead of making multiple orders


Company details

  1. Shoe Store

Written by the company

Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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3.9

All reviews

(8,842)

2,935 reviews in the last 12 months

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Rated 1 out of 5 stars

Expected Authenticity, Received Doubt

I was extremely disappointed with my experience. I purchased a pair of shoes with the expectation that they would meet Flight Club's reputation for authenticity and quality. Upon receiving them, I immediately noticed several inconsistencies. One shoe feels noticeably heavier than the other, one is significantly wider despite both being labeled a size 7.5, and there are visible differences in the construction and appearance between the left and right shoe. These issues raised concerns about the authenticity and quality of the product.
To make matters worse, the shoes did not include an authenticity card or sticker, which made it even more difficult to have confidence in my purchase. While customer service was polite, my concerns about authenticity were never directly addressed. Instead, I was simply provided with a return label and informed that the shoes would be evaluated upon return, leaving me worried that I could lose both my time and money despite my concerns stemming from the product itself, not buyer's remorse.
For a purchase of this value, I expected greater quality control, transparency, and reassurance. Unfortunately, this experience has made me hesitant to purchase from Flight Club again.

9 July 2026
Rated 1 out of 5 stars

I do not like the fact that the new…

I do not like the fact that the new pair of shoes I ordered from Flight Club, were shipped from outside of the United States. I question thē authenticity. I would have never purchased them, had I known, and never will again.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered some shoes which were the dion…

Ordered some shoes which were the dion sanders and they gave me Used shoes instead of the brand new ones at purchased. They gave me shoes with defects I purchase From them all the time but they have been given me shoes with defects when I want the brand new ones. I purchase

17 July 2026
Rated 5 out of 5 stars

Great

Came early then expected everything was authentic this not a bot they snapped for me

23 July 2026
Rated 1 out of 5 stars

Received the wrong item

Received the wrong item. I ordered a size 11Y, and received a size 11C. Perhaps the seller got confused or tried to be sly. But this leaves me with little faith in the "authenticity check" that Fight Club has. A resolution has yet to been reached as I have not heard back from Customer Service.

23 July 2026

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