Processing and shipping of item could have been a little sooner. I understand authentication is needed for product. Very pleased with process though.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.
Contact info
United States
- support@flightclub.com
- www.flightclub.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expected Authenticity, Received Doubt
I was extremely disappointed with my experience. I purchased a pair of shoes with the expectation that they would meet Flight Club's reputation for authenticity and quality. Upon receiving them, I immediately noticed several inconsistencies. One shoe feels noticeably heavier than the other, one is significantly wider despite both being labeled a size 7.5, and there are visible differences in the construction and appearance between the left and right shoe. These issues raised concerns about the authenticity and quality of the product.
To make matters worse, the shoes did not include an authenticity card or sticker, which made it even more difficult to have confidence in my purchase. While customer service was polite, my concerns about authenticity were never directly addressed. Instead, I was simply provided with a return label and informed that the shoes would be evaluated upon return, leaving me worried that I could lose both my time and money despite my concerns stemming from the product itself, not buyer's remorse.
For a purchase of this value, I expected greater quality control, transparency, and reassurance. Unfortunately, this experience has made me hesitant to purchase from Flight Club again.
Great gift for my nephew
Great gift for my nephew! The shoes came right on time and he’s gleaming from ear to ear!
I do not like the fact that the new…
I do not like the fact that the new pair of shoes I ordered from Flight Club, were shipped from outside of the United States. I question thē authenticity. I would have never purchased them, had I known, and never will again.
Got what I asked for
Got what I asked for, the shoes arrived in good condition. Was happy with my purchase.
They wouldn't help me
They wouldn't help me; it wasn't that hard—just changing the shoe size, I won't buy here again.
Next day shipping nd great service…
Next day shipping nd great service never had a issue for tha last few years I’ve been ordering from here
Ordered some shoes which were the dion…
Ordered some shoes which were the dion sanders and they gave me Used shoes instead of the brand new ones at purchased. They gave me shoes with defects I purchase From them all the time but they have been given me shoes with defects when I want the brand new ones. I purchase
Great
Came early then expected everything was authentic this not a bot they snapped for me
Received the wrong item
Received the wrong item. I ordered a size 11Y, and received a size 11C. Perhaps the seller got confused or tried to be sly. But this leaves me with little faith in the "authenticity check" that Fight Club has. A resolution has yet to been reached as I have not heard back from Customer Service.
I got what I paid for
I HAVENT RECIEVED MY ORDER YET
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
