Constantia Main Rd, Shop 4, Constantia Village Courtyard Shopping Centre, 7806 Cape Town, Constantia, ZA
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Constantia Main Rd, Shop 4, Constantia Village Courtyard Shopping Centre, 7806, Cape Town, Constantia, South Africa
3.6
3 reviews
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Nikita was very helpful and efficient. A pleasant experience
Reply from Flight Centre South Africa - Flight Centre Constantia
Dear Harry, We are so glad to hear that Nikita provided such a helpful and efficient experience. We truly appreciate your kind words! ~T.M
My husband and I had a fantastic MSC cruise, but unfortunately our experience with Martin Stroebel at Flight Centre (Constantia Village) was really disappointing.
Everything was great and very friendly before booking (in person). Once we went ahead, though, communication became difficult and there was limited support.
We were advised to make the booking in my maiden name (as I already had an MSC profile) and to change it afterwards. This ended up causing issues that we struggled to get help with. We were then told to deal with the MSC call centre directly, who in turn advised that they could only assist the booking agent since the booking was made through Flight Centre.
We followed up with Martin regarding boarding times, a name change, and travel insurance, as we have pre-existing medical conditions. These were fairly standard and reasonable questions, but responses were very slow and the tone of communication suddenly became abrupt and defensive.
Instead of helping us resolve the issues, Martin threatened to cancel our booking (which I have WhatsApp messages confirming) because of my follow-ups. This was extremely disappointing, especially as the whole reason we booked through Flight Centre was to avoid this kind of stress.
The cruise itself was really great, but the lack of post-booking support took away from the overall experience. I eventually contacted Pentravel, who happily assisted with my questions.
Based on this experience, we wouldn’t rush to use Flight Centre again. Would recommend contacting Pentravel for better customer service.
Reply from Flight Centre South Africa - Flight Centre Constantia
Dear Kirsten
Thank you for taking the time to share your feedback, and for highlighting that you enjoyed your MSC cruise. We’re truly sorry to hear your experience with us during the booking and post-booking phase did not meet the standard of service you expected or that we strive to deliver.
Your comments regarding tone, responsiveness, and the handling of your queries are concerning, and we would welcome the opportunity to review this matter further. If you are open to it, please contact our Customer Experience team at customer@fctg.co.za so we can investigate thoroughly and address this appropriately. ~T.M
Carla Gomes what an excellent experience we had with you, thank you so much for switch replays and followups you are absolutely a star flight center is lucky to have such professional and equip person on their team
Reply from Flight Centre South Africa - Flight Centre Constantia
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
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