Flight Centre UK - Flight Centre St Albans Reviews 

Caroline is friendly and super helpful. Would highly recommend her

everything from start to finish

We were recommended to use Caroline at the Flight Centre, for a complicated round the world itinerary with exacting dates, many flights, preferred accommodations and places to visit with particular requirements along the way. She has been articulate in understanding our precise choices. She along with her team member, Ruth, have been outstanding in their professionalism, accuracy and assistance. We look forward to our trip and will leave a further review on our return. Once again, thanks to a great team. We will be back!

I only hope my flight and return will be as easy as it was booking with flight centre. Caroline was very efficient and made our booking so much easier as we had several flights to book. Thank you.

Julia has made it so easy from booking the original journey up until now when I requested prices for an upgrade . Very helpful and knowledgeable . We will use this service again

We would like to thank Caroline for making the booking of our holiday to New Zealand such an easy process.
This was a one month holiday to take in New Zealand and also to visit family in both NZ and Australia.
From the outset she was enthusiastic, helpful and professional.
We gave her an estimated budget to work to, which she matched in her selection of hotel accommodation and flights.
We did not make her job easy either, requesting many changes to both our travel dates and choice of accommodation and locations. She was always happy to alter and rearrange our itinerary with suggestions as to how our month in NZ and Australia could be best navigated.
She produced a very detailed initial itinerary for us to contemplate and then amalgamated our own requests, interests and family commitments into the final trip and schedule.
Her organisation of all the flights was a blessing made even better by pre-booking selected seats.

We have used Flight Centre before, and Caroline did not disappoint, great job… all we have to do now is take the holiday
Viv & Pete CW

Julia was so helpful and made booking a trip of a lifetime a pleasure and easy. I wouldn't hesitate in recommending Julia to friend s and family.

I asked Caroline at Flight Centre for some quotes to certain hotels and flights to Aruba.
She was really helpful and gave the information I needed.

I am thankful I have Julia to help me organise my trips . She is very helpful and understanding . I have always booked my flights through flight center both in the UK and the Centurion South African branch . I fully trust them .

Flight Centre St.Albans and specifically Ross was excellent in facilitating for us an amazing holiday in Lanzarote.

From going to him with just an idea, he suggested several recommendations with quotes to suit our budget. He was amazing in planning and execution, doing everything including documents check-in.
He made our dream come true!

The journey was stressfree, the hotel was so clean, offered a great variety of food and massive pools where kids had the best of times.

Bearing in mind that we were a large family group of 7 people across all ages, old , young and kids, having everyone happy is all credit to an excellent travel company like Flight Centre St.Albans.
Thanks Ross and also Shell!

I highly recommend them to anyone who wants a stress free,holiday experience.

Our travel arrangements were handled by Caroline Pepper who was superb!
She's knowledgeable, friendly, always quick and helpful to respond, endlessly patient as details of the trip shifted. Couldn't recommend Caroline and the Flight Centre enough. Thank you!

With Julia I have booked and made two long haul trips to New Zealand within the past 3 years and everything has gone so smoothly that I have now booked my and my eldest son’s trip to St Lucia for my younger son’s wedding - the flights and the hotel.
I am supremely happy and all the stress has been taken away!

Julia Brent was most helpful in booking my trip. Very professional and knowledgeable and made the booking seem easy.
We always use flight centre as all staff are so polite and helpful. Many thanks

The Flight Centre, (St Albans) since opening 34 years ago in Brisbane, Australia, this company has gone from strength to strength,
Behind the name is the highly knowledgeable staff,
Whether you want a weekend away or around the world cruise ‘The Flight Centre’ is the place to go.

Julia Brent, is extremely well travelled, and can give you tips on places to see that you would not normally get from your average travel agent.

Having travelled extensively myself, I have no hesitation in recommending the Flight Centre as your first and only stop It.

⭐⭐⭐⭐⭐

We cannot thank Caroline Pepper at Flight Centre enough for the outstanding service she provided. After our original flights with another airline had to be refunded due to the disruption caused by events in the Middle East, we were faced with the daunting task of finding suitable replacement flights.

From start to finish, Caroline was absolutely exceptional. She patiently guided us through every available option, taking the time to explain the pros and cons without ever making us feel rushed or pressured. Her professionalism, knowledge and attention to detail were outstanding, and she kept everything updated whenever changes were needed.

What really stood out was Caroline’s kindness and genuine willingness to help. Nothing was ever too much trouble, and she made what could have been a very stressful experience feel manageable and reassuring.

We are incredibly grateful for Caroline’s patience, professionalism and friendliness throughout the entire process. She is a real credit to Flight Centre, and we wouldn’t hesitate to recommend both Caroline and Flight Centre to anyone looking for expert travel advice and truly exceptional customer service.

Thank you again, Caroline—you made all the difference.

First of all, the phone call - on a Saturday morning - was answered straight away! Caroline answered, and was absolutely on the ball and understood exactly what I was trying to achieve with my trip. She was able to research what might be possible while on the call, made suggestions and discussed the pros and cons of different scenarios. Suffice to say she came up with a most satisfactory solution and we made the booking. I most certainly recommend Caroline and her team at Flight Centre St Albans and will use them again.

Caroline was really helpful and got us exactly what we needed at a very good rate

I have asked Caroline for lots of quotes over the last month, have had to swap dates and ask questions due to my son having additional needs. Caroline has aways been supportive, patient, excellent at communicating and understanding. As a parent of a child with additional needs I feel she has our best interests at heart.

Shell was great! She listened to my needs for a complicated USA event tour including one very small out of the way location, and managed to end up with a sensible itinerary at a reasonable price. No hesitation at giving a 5* review.

I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo travel, I always prefer to use Flight Centre and to speak to Caroline, because I know everything is covered. We're probably looking at over 10 years of working together!