Fleur Quebec Reviews 

534
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of the ordering process and the timely delivery of their products. People frequently mention receiving beautiful and well-presented items that meet or exceed their expectations. Reviewers also highlight the helpfulness and efficiency of the staff in resolving issues and providing good service. However, some people were dissatisfied with significant delays in delivery and products arriving frozen or damaged. There are also complaints about receiving items that did not match the ordered product or appeared much smaller than advertised, sometimes without a vase when expected. Additionally, some customers experienced issues with incorrect delivery addresses, missing messages, or orders being processed without final confirmation.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over late or... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing disappointment over issues... See more

Product

Consumers find product to be ambiguous, with many expressing disappointment that the delivered items, such as... See more

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, understanding, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more

Company replied

Rated 3 out of 5 stars

The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more

Company replied

Rated 4 out of 5 stars

Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience

Company replied

Rated 5 out of 5 stars

Thank you so much Daisy for updating the billing address on my order. You made the process absolutely seamless and flawless. Thank you for being an excellent CSR, and taking care of customers as the... See more

Company replied


3.1

Average

TrustScore 3 out of 5

534 reviews

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Asks customers to review

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Replied to 77% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(534)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aaliyah was able to move my delivery a…

Aaliyah was able to move my delivery a couple weeks out short notice when I found that the recipient would be out of town for a while. Thank you!

24 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Thank you for taking the time to share this wonderful feedback. We’re delighted to hear that Aaliyah provided such attentive and professional service while assisting with your order. Your kind words will certainly be shared with her and the team. 🌸

Rated 1 out of 5 stars

I placed two orders last week

I placed two orders last week.
One arrived the next day. The receiver reported they were half dead.

The second order has not arrived yet.

Overall, not impressed.

20 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We are sorry to hear about your experience and understand how disappointing this must be. This is not the level of quality or reliability we aim to provide. Please share your order numbers so we can review both cases and assist you with a proper resolution.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Easy to order and the delivery process…

Easy to order and the delivery process was clear

4 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your feedback 🌸We also appreciate your comment regarding the delivery, and we will take it into consideration to improve our service.

Rated 5 out of 5 stars

If you're forgetful, Have Bloomex in your back pocket

I have the worst memory, and usually don't remember birthdays are coming up until the morning of when my calendar reminds me. Every time that happens, I go to Bloomex and get same day flowers delivered. They are always beautiful, they always arrive, the person who receives them are always delighted. It's a great gift idea to have in your back pocket for those forgetful moments.

2 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your feedback 🌸We also appreciate your comment regarding the delivery, and we will take it into consideration to improve our service.

Rated 5 out of 5 stars

Exceptional delivery care

The driver was in constant contact as the weather was questionable. His concern was not to have the flowers freeze and worked with me while we reached the delivery party.

6 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback. We truly appreciate your support!

Rated 1 out of 5 stars

This is the worst experience I have…

This is the worst experience I have ever had. Ordered flowers on Wednesday morning arround 9:30 am and paid to be delivered the same day. Never got any notification, called on Thursday and they said they could not deliver on Wednesday but it would be delivered on Friday !!!! 2 days late. Nobody can answer and they don’t reimburse.

Update from Friday March 13th, nobody at Fleur Québec (French) speaks French so they are unable to know if the order will be delivered (already 48h late while I paid 20$ for same day delivery).

I also been waiting 24h for a call back from management but it seems everybody is too busy regarding having a partial refund.

9 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your order was not delivered on the requested same-day schedule. It appears there may have been a confusion regarding the delivery timing and follow-up communication.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Bloomex always Deliveries beautiful…

Bloomex always Deliveries beautiful flowers on time!

12 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re delighted to hear the flowers arrive on time and meet your expectations. We truly appreciate your support!

Rated 5 out of 5 stars

Excellent service

Excellent service, Fred was very helpful and sorted out my problem very fast

11 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We truly appreciate your support!

Rated 5 out of 5 stars

My friend loved her flower arrangement!

Everything was very straight forward for ordering, and even though the weather wasn't great the day I ordered, it was delivered well and my friend LOVED her arrangement! I did not see the flowers in person but they were gorgeous! Would order from here again in the future

27 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We truly appreciate your support!

Rated 1 out of 5 stars

Médiocre de bout en bout

J'ai commandé un bouquet de fleurs mixtes, en format large..commande qui est revenue à 80$. Quand j'ai reçu la boîte...je me doutais qu'il y avais un problème, car elle étais super légère. En ouvrant..wow...maximum 10 fleurs...mini bouquet...même pas les fleurs que la photo montrait...du vrai vol! J'aurais pu acheter 1 bouquet au jean coutu, plus fourni et pour le quart du prix. Des vrais arnaqueurs...j'ai écrit à leur service à la clientèle...et surprise...aucune réponse.... fraudeurs !

5 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Bonjour,
Nous sommes désolés d’apprendre que le bouquet reçu n’a pas répondu à vos attentes en termes de taille et de composition. Il semble qu’il y ait eu une confusion concernant l’option choisie et la préparation de la commande.

Nous vous invitons à nous contacter directement afin que nous puissions vérifier votre dossier en détail et faire le suivi nécessaire.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 4 out of 5 stars

All flowers healthy and beautiful

All flowers healthy and beautiful, but delivery guy would not bring them up to our apartment.

8 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your feedback 🌸 We’re glad to hear the flowers were healthy and beautiful. We also appreciate your comment regarding the delivery, and we will take it into consideration to improve our service.

Rated 1 out of 5 stars

One of the worst services ive ever…

One of the worst services ive ever dealt with they almost never deliver they pretend to pack stuff up but i know 5 people who ordered in the last 2months never got anything this has to be investigated seems like money laundering dosgusting service honestly stealing from hard working people stay FAR from these thieves.

10 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your concerns and that your experience did not meet your expectations. We would like the opportunity to review the situation and better understand what happened.

Please contact us directly so we can look into this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Very quick delivery with great quality…

Very quick delivery with great quality flowers!

25 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re glad to hear the delivery was quick and that you were happy with the quality of the flowers. We truly appreciate your support!

Rated 5 out of 5 stars

The delivery was fast and the person…

The delivery was fast and the person was extremely polite. 5/5 for sure

27 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re happy to hear the delivery was fast and that our driver provided polite service. We truly appreciate your support!

Rated 1 out of 5 stars

Delivery was a disaster

Delivery was a disaster. The day selected wasn't respected. I got an email saying the flowers were delivered when I had receive nothing. I tried multiple time communicating when them and got a pre-made reply telling me the flowers were delivered. Only to get multiple call the next day from the delivery guy saying he had took the flower home and I had to go get them myself. I will never order from here ever again and I beg everyone one wanting to do business with them to not do so and their associated company Bloomex. Always a disaster with them.

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your experience and the confusion regarding the delivery and notifications. It appears there may have been an issue with the delivery process and follow-up communication.

Please contact us directly so we can review your order in detail and investigate this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Great option for flowers delivery

We have used Bloomex services for multiple occasions, whether it was for condoleances flowers, feel better flowers, and have always had a good experience. They have delivered the flowers always in a timely manner, making sure the person was there to receive it, and sending notifications to make sure I would know when it was delivered. Totally recommend their services.

4 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy!

Rated 5 out of 5 stars

Balloon bouquet for Grandma!

Ordering a bouquet of balloons for my grandma was easy and clear on the website. The morning delivery arrived as I had hoped - the driver followed the instructions for delivering to a local senior residence. The balloon bouquet made my grandmother’s place extra warm and cheerful for her special day. Thank you!

3 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy and that the delivery went smoothly. It’s wonderful to know the balloon bouquet helped make your grandmother’s special day even more cheerful!

Rated 2 out of 5 stars

He did not get the right box

He did not get the right box. It was not what I ordered.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the box received did not match what you ordered. It appears there may have been a confusion during the preparation of your order.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 1 out of 5 stars

False advertising

False advertising, not delivering on time, change in delivery without approval. Rebate not applicable. Very disappointed.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your experience did not meet your expectations. It appears there may have been a confusion regarding the delivery timing, the order update, and the rebate conditions.

Please contact us directly so we can review your order in detail and follow up accordingly.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

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