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FleetMilne Reviews 134

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the renting and buying processes smooth and easy. Many people highlight the excellent service received, noting prompt responses to repair requests and a proactive approach to getting things done. Consumers appreciate the team's dedication, with some mentioning staff going above and beyond to keep them informed and working outside of office hours. However, some customers were dissatisfied with the service, describing it as shocking and disappointing, particularly regarding the handling of their tenancy and the moving-out process. These individuals reported issues such as slow responses to maintenance requests and a lack of professionalism after their tenancy ended, specifically concerning deposit returns and demands for professional cleaning.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and friendly demeanor.... See more

Service

Reviewers mention positive feedback about service. Many customers praise the brilliant and excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My property manager, Kirsty, has been nothing but great. She has always responded quickly regarding my queries. Any repair request I ever needed, was actioned the same day or the day after even if it... See more

Company replied

Rated 5 out of 5 stars

Lucas Rogers made the entire process of renting a piece of cake for us. Really glad he could understand our requirements n offer us a better deal. Great service

Company replied

Rated 5 out of 5 stars

We had tried to sell two investment flats in Birmingham with another company and got nowhere, and thought we would have to drop our asking price. BEfore this we decided to try FLeet Milne, they got u... See more

Company replied

Rated 5 out of 5 stars

Corey was helpful, professional and friendly when showing me around flats and answered all of my questions really comprehensively both in person and via text. Really great customer service! Also a... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

FleetMilne is an award-winning estate and letting agent, specialising in sales, lettings, property management and property investment across Birmingham city centre. Since 2004 we’ve built a team of residential property experts from our head office in Colmore Row. Today, we’re leaders in what we do. We have a portfolio of over 2,000 fully-managed and build-to-rent properties, making us the go-to name for all things Birmingham property. Whether you’re looking for your next investment opportunity or to switch your property management, our extensive knowledge of our city’s dynamic property market and vibrant neighbourhoods ensures you will get the best possible advice and support in the UK’s second city.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very professional

Very professional and very knowledgeable on the market changes.

20 April 2026
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Reply from FleetMilne

Thanks for the 5* review and feedback! :-)

Rated 5 out of 5 stars

Lovely properties, Lovely people

The staff are so lovely and thorough when it comes to explaining the details about the property. The properties as well kept and are very good quality, shout out to Matt and Lucas for helping me consider all my options with what property to go with.

Very amazing set of people!

16 April 2026
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Reply from FleetMilne

Thanks for the lovely review, Val. We're happy to hear you had a great experience with the team! :-)

Rated 5 out of 5 stars

The swift action of your agents

The swift action of your agents, along with the invaluable assistance of an agent like Matt, has been instrumental in my success. Joy has consistently kept me updated on the various offers. Thanks to them.

16 April 2026
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Reply from FleetMilne

Thanks for the 5* review Fahad! We're pleased to hear you had a great experience with the team- we will let them know. :-)

Rated 5 out of 5 stars

I want to recommend Matthew because…

I want to recommend Matthew because he’s doing a great job and I would recommend anyone searching for an apartment to seek his help.

17 April 2026
Unprompted review
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Reply from FleetMilne

Thanks for the review Elias! We will pass this on to Matt. :-)

Rated 5 out of 5 stars

Alex was an outstanding real estate…

Alex was an outstanding real estate consultant. His advice was clear, insightful, and really guided me to make the right decision

20 March 2026
Unprompted review
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Reply from FleetMilne

Thank you for the 5* review! We're pleased to hear this and will pass the feedback on to Alex. :-)

Rated 5 out of 5 stars

Lucas Rogers made the entire process of…

Lucas Rogers made the entire process of renting a piece of cake for us. Really glad he could understand our requirements n offer us a better deal. Great service

10 April 2026
Unprompted review
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Reply from FleetMilne

Thanks for the positive feedback Ayusha! We're happy you had a great experience and will pass this on to Lucas :-)

Rated 5 out of 5 stars

Thank you Corey

Was looking to transfer flats in an apartment complex. Corey made the transition smooth and accessible, showing us the professionalism that FleetMilne provide.

8 April 2026
Unprompted review
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Reply from FleetMilne

Thanks for the feedback, Charles, we're so pleased that you're happy with the service Corey provided :-)

Rated 5 out of 5 stars

They were very friendly and flexible as…

They were very friendly and flexible as to my requirements and availability for viewings. All around just a brilliant service!

30 March 2026
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Reply from FleetMilne

Thanks so much for the feedback, we're pleased you had brilliant service with FleetMilne!

Rated 5 out of 5 stars

Matt

Matt, was fantastic, very professional, friendly, he has sales blood on his veins.

Thank you do much Matt, I know online viewig can be complicated.

Sonia Azevedo

31 March 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for the feedback Sonia, we're pleased to hear you had such a good experience with Matt and have passed this on :-)

Rated 5 out of 5 stars

It was a good encounter with team…

It was a good encounter with team fleetmilne, cooperative young guy, very affording. House was very tidy and clean too.
Thanks

27 March 2026
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Reply from FleetMilne

Thanks so much for your review Muhammad - it's great to have this feedback! :-)

Rated 5 out of 5 stars

Corey was very helpful

Corey was very helpful, he explained about the renting process and even sent me a guide on how to rent with Fleetmilne

25 March 2026
Unprompted review
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Reply from FleetMilne

That's great Pat, we're really pleased you had a good experience with Corey and FleetMilne :-)

Rated 5 out of 5 stars

Hi had a wonderful experience with…

Hi had a wonderful experience with Fleetmilne. Joy was my property consultant and was extremely professional and courteous. Listened to my concerns and suggested solutions accordingly. 5 star for Joy. Keep up the good work.

18 March 2026
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Reply from FleetMilne

Thanks so much for the 5* review and great feedback, Vikas. We will pass this on to Joy :-)

Rated 5 out of 5 stars

A big thank you to Alex at Fleetmilne…

A big thank you to Alex at Fleetmilne who went above and beyond to get our property sale over the line. Fleetmilne were great through the whole process, pushing for things to get done making the whole process a lot easier for us.

12 March 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your positive feedback Lyanne - we will pass this on to Alex!

Rated 5 out of 5 stars

Very professional agency

Very professional agency. Joy was exceptional, he managed to arrange a viewing fitting into my schedule.

12 March 2026
Unprompted review
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Reply from FleetMilne

Thank you for your feedback and 5* review, Aashay, we will pass this on to Joy :-)

Rated 5 out of 5 stars

The whole team is professional and…

The whole team is professional and expert on their job responsibilities. We CRM Ltd have been conducting business over a decade and Fleetmilne never fails their top tier standard.

10 March 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your feedback Chaman!

Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with FleetMilne so far. Corey Philpott has been incredibly helpful and professional throughout the process of viewing and inquiring about a property. He is very responsive, clear with information, and has made everything feel very straightforward. Highly recommend their service.

25 February 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your positive feedback Beatriz. We're delighted to hear that you had a great experience with FleetMilne!

Rated 5 out of 5 stars

Fleetmilne has provided excellent…

Fleetmilne has provided excellent service, always helpful and professional.
Corey has been particularly helpful during the onboarding process. Would definitely recommend .

17 February 2026
Unprompted review
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Reply from FleetMilne

Thanks for the feedback Kirren, it's great to hear that you had such a good experience with FleetMilne :-)

Rated 5 out of 5 stars

It was a breath of fresh air dealing…

It was a breath of fresh air dealing with Matt Merricks. He is very knowledgable about the lettings market Central Birmingham. He is quick to reply and answer any queries we had.

10 February 2026
Unprompted review
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Reply from FleetMilne

Thanks very much for your feedback, it's great to hear that Matt has done such a good job and we will pass on your comments to him :-)

Rated 5 out of 5 stars

Really Good Estate Agents !

My property manager, Kirsty, has been nothing but great. She has always responded quickly regarding my queries. Any repair request I ever needed, was actioned the same day or the day after even if it wasn’t an urgent query. The whole team has made renting so easy for me!

13 February 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your feedback Anne, it's fantastic to hear that you've had such a great experience with FleetMilne and that Kirsty and the team have done such a good job :-)

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