Flavourly Reviews 

I have been buying from Flavourly for several years and have always been happy until this year. The range of beers is good and I like to try new beers, so I did find them great.
Unfortunately the price has been going up (understandable with inflation) but the service has been declining at the same time. I used to get my deliveries within a couple of days but have been waiting 2 weeks lately. They have also become very slow in responding to queries.

The beer took a full two weeks to arrive. The website said two to three working days, then later that it might be five days. I allowed 7, but the party I ordered it for was still missed by several days and the email I sent from the 'contact us' part of the website NEVER got a reply. Still hasn't. I doubt I will order from them again.
Can't tell you if the beer was good as I've had no reason to use it.

I’ve ordered from Flavourly 7 or 8 times in the last few years. Good value and variety of beers, as it was this time, so it’s been pretty good. However, this is the only time I’ve needed to communicate with them and it didn’t work. Ordered my case and was advised on the order page that it might take 5 days to arrive but in the end it took 13 days. I got in touch via the website after 7 days to ask about my order but I’ve still not had a reply. The beers have arrived, Yodel kept in touch when they got the parcel, so the net result has only been a fairly long delay. I’m just submitting this review because I’ve not been able to talk to Flavourly. If you order from them it’ll probably be fine but just in case, make sure you’ve got some other cans up your sleeve!

Seriously late delivery. No compensation. Very disappointing

The product would have merited 5 stars but for delivery issues. One problem was that one can must have been punctured leaving only a small residue of beer.

Awful service! I selected for a set day delivery (4 days later) and my product arrived three weeks later which was embarrassing as this was a gift! I was told it was damaged in transit yet didn’t receive a dispatch email so I suspect this was a lie. I received my delivery cost back but having had awful communication start to finish I wouldn’t use this company again or recommend it to anyone. If there were having issues with delivery they should say to manage customers expectations

Poor service compared to that received with previous orders. Despatch delay and poor communication. It took nearly 3 weeks for the company to write and explain the difficulties they were experiencing.

They used to be great, but my last two orders have been stuck for over a week, and I had to contact them to get them delivered.

Order placed on 22nd June.
Money taken and confirmation email received stating delivery expected in 2-3 working days.
Since then I've heard nothing. I tried using their 'contact us' form on 26th June. Got automatic email telling me they'd aim to be in touch within 48 hours. Still not heard from them.
No response to Facebook message.
No option to cancel order on website and get refund.
I see lots of comments on Twitter about similar experiences and no response from Flavourly.

I used to recommend this company. Now I recommend you avoid.

I ordered a big box of mixed ipa’s from flavourly it said 3-5 days delivery I wasn’t in any hurry tbh after about 7 days no delivery so I started reading reviews and thought this box is not going to arrive so I thought I will give them another week before contacting them in fairness they contacted me apologising for the delay. IPA’s arrives a few days later a great selection in my box so it was worth waiting for I saw a lot of people giving negative reviews but I will order from them again I’m very happy with the selection that I got

Still not delivery received email saying sorry for delay then a list of excuses as to why orders not received also said would received order on the 1st or 3rd of July I have tracked order and spoke to yodel who have advised they haven't received the order as yet so let down once again

Poor delivery service arrived 2 weeks late and it was meant to be a birthday present.
Customer service help non-existent. Only reply was an email with the letter 'f' in it...bizarre and no reply to my follow up as to what that meant.
Previously the service has been fine, but I doubt I will order again without a proper engagement from the support service on this matter.

Good variety of beers at a good price. Interesting to try new beers.

Took 2 weeks to deliver after claiming it would be 3-5 days (and later changing to 2-3 days). No communication from company until last minute (and several email complaints later). Never ordering from them again.

Order took about 2-3 weeks longer than it said it was going to arrive. Customer support was contacted to change the delivery address, they said they had, but when the delivery driver called, the address hadn't been changed. Product was good but the server was far slower than promised.

When ordering, should have been three working days delivery with a possible five working days. However it didn't arrive and it took two emails to get a response. Eventually it arrived fourteen working days later! No contact number for customer service on website is also poor. In addition Yodel left the parcel in a 'safe place' - directly outside the front door in full view of the street for anyone passing to steal. Overall a very negative experience and not one I intend to repeat.

Flavourly is not the same company it used to be. I recommend you avoid them.

Always had good service from Flavourly until my most recent purchase, my Dad and I like to exchange boxes and so I thought I'd get him another one for Father's Day.

I ordered on the 10th with 2/3 days for shipping and it didn't even get dispatched until the 25th.

I e-mailed on Father's Day, expecting a response within 2 business days as per their own information.

Once I did not get a reply, I started messaging Flavourly on as many platforms as I could to try and get a result as they ignored all of my messages until after the parcel had been delivered. They then merged my complaint ticket with someone else so I could read all their private information, and still completely ignored my message, and marked it as solved.

Terrible customer service, terrible delivery times, and a terrible shame.

Do not use.

Flavourly does what is says - some great brews - no hard sell.
Delivers on time , and without fuss .
Very happy with this company

3 week delayed delivery, no communication until week 3