flatspot Reviews 

10,750
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and reliable delivery service, often highlighting that products arrive promptly and are well-packaged. Many people appreciate the high quality of the products, noting that items are as advertised and meet their expectations. The overall service is frequently described as seamless and faultless, with an easy-to-use website and efficient order processing. However, some customers also noted occasional issues with product sizing, mentioning that certain items like t-shirts might run larger than expected. A few other people also felt that the quality of some materials, particularly those made in Bangladesh, was poor, and there were rare instances of factory defects or crushed packaging upon arrival.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency,... See more

Product

Users describe positive interactions with product, consistently praising the quality, range, and brands... See more

Service

Customers consistently note positive experiences with service, often describing it as flawless, efficient,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of items from... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

Flatspot offer a wide range of quality items at good prices. Their USP however and why they are my ‘go to’ people is because of their customer service. I think it’s the best I’ve come across. Finally,... See more

Company replied



Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(10,750)

1,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick +quality

Fast reliable delivery. Great selection of quality clothing. Sizes as expected. My son's delighted his new T-shirts.

8 June 2026
flatspot logo

Reply from flatspot

We're so happy to hear your son loves his new T-shirts and that our clothing selection met your expectations! Thank you for your kind words.

Rated 5 out of 5 stars

Great shoe

Great shoe. Comfy looks cool. Proper head turner

29 May 2026
flatspot logo

Reply from flatspot

We are so happy you love the shoes! Thanks for your feedback.

Rated 5 out of 5 stars

Great site

Great site. Speedy delivery.

29 May 2026
flatspot logo

Reply from flatspot

We are so glad you enjoyed your experience with us!

Rated 5 out of 5 stars

Bought grammici pants

Bought grammici pants, sizing was different than expected, awesome customer service and quick return and payment

23 April 2026
flatspot logo

Reply from flatspot

We appreciate your feedback! We're glad we could assist with the sizing issue and ensure a smooth return process for you.

Rated 5 out of 5 stars

Excellent

Yup, good company and delivered promptly

24 June 2025
flatspot logo

Reply from flatspot

Thank you so much!

Rated 5 out of 5 stars

Easy to order

Easy to order, good prices, and package arrived next day free of charge

5 June 2026
flatspot logo

Reply from flatspot

Thanks so much for taking the review to leave such a nice review. We hope you are happy with your purchase!

Rated 5 out of 5 stars

Advertised a pair of trainers I really…

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneaker cave. They performed strongly across the board, like a well rounded central midfielder. Hear about that guy who put glitter all over his balls? It was pretty nuts.

4 June 2026
flatspot logo

Reply from flatspot

Wow! This is great! Thank you so much!

Rated 5 out of 5 stars

Next day delivery

Next day delivery, exactly as announced! Love it!

4 June 2026
flatspot logo

Reply from flatspot

This great to hear, thank you for taking the time to leave such a nice review.

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super quick as usual. Good work fellas.

1 June 2026
flatspot logo

Reply from flatspot

Thank you so much for such a lovely review! We really appreciate it and are happy to hear that you like our rewards service!

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