Flagstone Reviews 5,228

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for its ease of use and straightforward navigation, making it simple to manage savings and investments. Many appreciate the excellent customer service, highlighting the helpfulness and professionalism of the staff. The quick and easy process of opening accounts and transferring funds is also consistently mentioned as a significant benefit. However, some people were dissatisfied with the payment process, noting that withdrawing funds can take longer than expected, sometimes up to two working days. A few other people also felt that the website could be clunky at times, and some experienced delays in account opening or issues with transferring money from their bank.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting the platform's ease of use... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and clear layout.... See more

Payment

Users describe ambiguous interactions with payment. Many reviewers found setting up accounts, depositing... See more

Service

People report positive experiences with service, highlighting its helpfulness, efficiency, and ease of use.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flagstone breaks down all the usual barriers to opening savings accounts (KYC etc..) which often slow down the process, or even put you off doing it altogether. I also like the fact that I can see all... See more

Company replied

Rated 5 out of 5 stars

New to Flagstone and having difficulties navigating the Pages; Drew helped me to find the correct page and then by scrolling down, to see the information I was trying so hard to find. Drew reassured... See more

Company replied

Rated 5 out of 5 stars

Very easy onboarding process and good access to rates. If you don’t want to spend your life on money supermarket.com and filing out compliance questionnaires these guys are great

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Investment Service
  4. Non-Bank Financial Service

Written by the company

Make your money work harder with Flagstone, the UK’s leading savings marketplace that enables you to securely access a wide range of accounts – including market-leading and exclusive rates – from multiple banks through one single application.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Great system

Great system. Very easy to use.

15 May 2026
Flagstone logo

Reply from Flagstone

Dear Matt,

We appreciate your kind words and are delighted to hear that you find the platform easy to use.

Thank you for taking the time to leave us such positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

User Friendly

Platform was very easy to set up and navigate. Only just started using it but so far looks good.

15 May 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to share your recent experience.

We’re so pleased that you are happy with your new Flagstone account. Our client experience is important to us, so this helps us to know when our processes are working well.

Kind regards,

The Flagstone Team

Rated 5 out of 5 stars

Nothing to do from me

Nothing to do from me, all done for me 👍

15 May 2026
Flagstone logo

Reply from Flagstone

Dear James

We are so glad to hear that everything was handled for you. We appreciate your feedback.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Frances,

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

Very easy to navigate and view / select…

Very easy to navigate and view / select products and very competitive rates

14 May 2026
Flagstone logo

Reply from Flagstone

Dear Sandra,

We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Kind regards,
The Flagstone Team

Rated 4 out of 5 stars

Short to medium term cash deposits

I had a fairly substantial sum to invest in short to medium term savings accounts following the sale of my property last September 2025. Therefore, using your platform enabled me to look out for different products that suited me.

14 May 2026
Flagstone logo

Reply from Flagstone

Dear Peter

We are glad our platform could assist you in finding suitable short to medium-term savings products after your property sale. We appreciate you sharing your experience.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Alex is very efficient & professional…

Alex is very efficient & professional whilst also being personable.

14 May 2026
Unprompted review
Flagstone logo

Reply from Flagstone

Dear Charles,

Thank you for sharing your feedback.

We're so glad to hear you had such a positive experience! Your kind words truly mean a lot to us.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

It is easy to use and navigate.

It is easy to use and navigate.

13 May 2026
Flagstone logo

Reply from Flagstone

Dear Elena,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

I just found the online site easy to…easy peasy

I just found the online site easy to use. Both in opening and transferring to new account. I’m 76.

13 May 2026
Flagstone logo

Reply from Flagstone

Dear Sheila,

We would like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

Rated 5 out of 5 stars

Easy to choose accounts to make…

Easy to choose accounts to make deposits in

13 May 2026
Flagstone logo

Reply from Flagstone

Dear Sidney Cooper Arts Trust,

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Per,

Thank you very much for your kind feedback.

We’re delighted to hear that you had an excellent experience with the maturity process. We place great importance on ensuring that every stage of the savings journey, from deposit through to maturity, is handled smoothly, efficiently, and with complete clarity.

It’s especially rewarding to know that this stage of your experience met your expectations, as we understand how important a seamless maturity process is for our clients.

We truly appreciate you taking the time to share your thoughts, and we’re pleased to continue supporting you with your savings.

Thank you again for choosing Flagstone.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Loads of choices

Loads of choices, best interest rate at the moment

12 May 2026
Flagstone logo

Reply from Flagstone

We're happy to hear that you found numerous options and a great interest rate! Thank you for sharing your positive experience with us.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Excellent and very helpful and patient…

Excellent and very helpful and patient service.

12 May 2026
Flagstone logo

Reply from Flagstone

Thank you very much for sharing your feedback.

We’re delighted to hear that you experienced excellent service and found our team to be both helpful and patient throughout your interaction.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Quick response with good level of…

Quick response with good level of options

12 May 2026
Flagstone logo

Reply from Flagstone

Dear Perry,

Thank you for taking the time to leave us a review.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

5 stars

Simple, straightforward and secure.

12 May 2026
Flagstone logo

Reply from Flagstone

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

Easy platform to use

Easy to transfer funds in to the platform and then choose an investment. All done for you.

7 May 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to leave a review.

We’re really glad to hear that you found it easy to transfer funds and choose an investment. Making the process simple and straightforward is a priority for us, and we appreciate you sharing your experience.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Hello,

We appreciate you taking the time to share your experience with the platform. We’re delighted to hear that you found it easy to use.

Thank you again for your positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

The user experience is simplified by an…

The user experience is simplified by an uncomplicated, secure portal that is well-designed and easy to use, making it easy to check on your investments. The Flagstone recommendations are excellent and aid in selecting where to place your money. The whole website is uncomplicated, unlike other financial websites, which have difficult login processes and information that is hard to find. Makes investing on the Flagstone platform easy.

11 May 2026
Flagstone logo

Reply from Flagstone

Dear Caroline,

Thank you very much for your kind and thoughtful review.

We’re truly pleased to hear that you’ve found the platform both intuitive and easy to navigate. Creating a secure, seamless, and user‑friendly experience is at the heart of what we do, so it’s especially rewarding to know that this has made managing your investments straightforward and accessible.

It’s also great to hear that our deposit options and guidance have helped support your decision‑making when placing your funds. We understand that clarity and simplicity are essential when it comes to financial platforms, and we continuously strive to ensure that information is easy to find and processes remain uncomplicated.

Your feedback means a great deal to us, and we’re delighted to be supporting you on your savings journey. If there’s ever anything further we can assist you with, please don’t hesitate to reach out.

Thank you again for choosing Flagstone.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

So easy to invest and keep track!

So easy to invest and keep track!

11 May 2026
Flagstone logo

Reply from Flagstone

Dear Sharon

We appreciate you taking the time to share your experience. We're happy our platform makes investing and tracking progress simple for you.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

We would like to thank you for taking the time to write this review of how you found the platform.

Your review means a lot to us and lets us know that we’re on the right track.

Best regards,
The Flagstone Team

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