Flagship Group Reviews 

I’ve just sold my first home and Flagship have been great ‘landlords’ over my 4 years with them. They’ve always been easy to contact and never talked in jargon I didn’t understand so that made everything feel accessible which was always reassuring being a first-time home owner (and selling for the first time, too!)
The 4 stars rather than 5 is that the rent just kept creeping up. Never an extortionate amount but it would have made it more affordable if they’d considered the interest rates going up for mortgages rather than prioritising their own profits, but they’re a business at the end of the day, so I understood their reasons.

A HUGE thank you to Matthew Downes, tenancy support officer at Victory Homes. Due to reasons that are not relevant here, we had an issue with our rent which Matthew sorted out for us. He also kept us informed as to what was happening. Again, thank you Matthew for your help, Victory should consider itself lucky to have you

Bought a shared ownership property that has had so many faults with it that it’s ruined the new start I had for me and my disabled son. Yes they’ve fixed SOME of the issues but not all. Never warned me about possible issues that may arise from buying a new build, albeit it’s not new as it was empty for 2 years. Complaints process is pointless as only £50 offered for all the stress and added money I’ve had to spend on the house to get it fixed. Complaints also don’t respond quickly and I’ve had to follow up repeatedly. They clearly don’t check the houses before selling them to people as I’ve had faulty meters, faulty heating system and inadequate sized radiators. They don’t care about their customers or the stress they cause. £50 in this day and age doesn’t do anything. Poor!

If I could I’d sell up and move but can’t afford to. Steer clear of this company as they don’t care about their customers or the houses they sell or rent out.

Due to personal circumstances I found myself needing to start on the property ladder again in later middle age. The opportunity of shared ownership and 'staircasing' to increase ownership share with Flagship Group provided both hope and security and a way out of renting at high commercial rates. The staff at Flagship have provided excellent support and advice at initial purchase and throughout my shared ownership progression.

I would just like to say what a wonderful person Carly Horne is. She helped me through so much when I was buying my shared ownership home. Sometimes the solicitors couldn’t give me the information I needed and Carly would come back to me with the answer sometimes within the hour. She is a blessing to your company and so very helpful going out of her way to find out information. I hope you have staff recognition awards as she wins this hands down. Thank her for such excellent and kind caring service

Sarah Davies at Flagship housing has been consistently amazing with endless help and support in getting us into our new home, despite many obstacles that came up along the way. Thank you Sarah for everything you’ve done from start to finish through what’s been a long and painful process for everyone due to many external factors, in addition to a very emotional time for our family, always delivering great customer service, help and support throughout.

I’m having to come on trust pilot because the incompetent flagship group are trying to get out of a blackmailing situation. I’ve now asked for the names of all involved with the blackmail and threatening emails I’ve received from them but I’m being ignored or given some sort of an excuse to not responding to me regarding the information I’ve requested. As we know blackmailing someone is illegal and flagship seems to think that they are above the law or think I’m not serious about reporting them to the police. I was emailed today by flagship asking if I want a letter explaining there findings so I replied yes please and again asked for the names of those involved but I’ve not received any response so again I’m not happy with there incompetence and lack of respect of how seriously I’m taking this matter. Let’s see what excuses I get now and or if they can actually do ANYTHING RIGHT…
This whole situation has actually made me ill but they don’t care either way. I will keep you all updated on this situation because I would not like anyone else to have to go through what I am with this pathetic incompetent housing group. They have the nerve to call themselves caring but took my home away from me and now being blackmailed and threatened, I say no more because they are just not worth it.

flagship housing if you can avoid these do so at all cost i have had issues with them now well over 10yrs communal gardens around my area if its taller then a blade of grass they dont touch it 6 homes here now out of the 12 have been told for some reason they are now private instead of communal absolutely rubbish im now in the process of getting solicitors involved with several things

In November myself and neighbour reported a repair. After a storm blew out two fence panels and the other 4 were rotten and ready to come down
Today yes 2 months later 2 men arrived with only 2 panels
But the other 4 are rotten and crumbling.
They are aware of this but even though the contractor has told them they all need replacing only 2 were being replaced.
Another storm or strong wind will blow the others out.
I only hope when they do they don't come down on me or my dogs. As then legal action will be taken as failure of duty of care.
I suffer pdsd and this is causing stress I don't need.
Why the manager thought it ok to change the recommended advice that all 6 panels needed changing to only change 2. Is beyond me. I hope they are not putting cost above safety.
Poor service Flagship/Newtide very poor service.

My dad live in a flagship property down in Suffolk leiston constantly living in damp and mold wet window seals all the time having to constantly put my heating on which cost I have a disabled son with me who have bad asma and I have diabetes which is a health Risk to live in damp and mold cause of the chest and flagship keepnsending people out to the property saying their be back to replace doors windows floors locks to frontndoor and back new bathroom and new kitchen as constantly having to get rid of ants come through the floors and now its winter we keep freezing getting cold i got moved intonthis should of been done months ago

The team at Flagship was outstanding from start to finish. I had number of conversations and email exchanges with Carly Horne and she was always a treat to deal with.
Thank you for all your help and assistance Carly.

I have lived in a Flagship Community for over 4 years. The management owes 82 different properties in several states. There are so many problems as a homeowner, but there is no maintenance schedule for the rented trailers and they certainly don't fix anything. Working here would be hazardous to your career. There has been about 4 property managers and 4 or 5 maintenance men since I have lived here. If you are considering to either buy or rent a trailer from Flagship, don't. If you want to work here, don't. Run, run far away.

Honestly since covid this company has fallen off face of the earth lack of action to repairs is shocking even bookings don't turn up I mean I've had to do repairs myself

Flagship manage the common green area behind my (privately owned) property, and for over the last year have failed to do any maintenance to the tree in that area. It has become vastly overgrown, now growing above and over my roof, and yet they, as usual, keep dodging any and all responsibility for the tree that is on their land.

They instead expect me to pay for the branches over my property line to be removed, which has been quoted in the multiple £100s, and would solve the issue for all of a few weeks before they breached my property line again! One company even refused to quote, stating that "the entire tree needs to be managed".

The lack of accountability Flagship have is sickening, and goes to demonstrate how they have no care for the communities that surround them, unless they can make a quick buck off them. They have a notoriously bad reputation around my town, and actions like these further damage that reputation.

Wouldn't trust them to manage a lemonade stand under a lemon tree, they'd still manage to mess it up. Steer well clear of Flagship, and any areas they own/manage property in.

Edit to the response: Thank you for informing me of this, but it doesn't explain why the team in question hasn't been able to relay this information in months, insisting I need to get the work done myself, or the fact that the birds present fledged months ago and no action has still been taken. I won't be changing my review score because it is still indicative of my views and to this point no action has been carried out still. If, because I still refuse to hold my breath on this work actually being carried out, the issue is addressed I would be willing to give a more positive score, provided work is carried out in a timely manner. As we are now in the winter period, there should be no further delay in address this, right?

Update: I was called Feb 2025 to be informed "work would be done" this year. No date, not even a date range, given. Even though Flagship themselves responded to this and STATED THEMSELVES, as you can see below, work would need to be carried out in Winter. When I asked what would happen should birds nest in the tree again before it was dealt with, and was told, to paraphrase, "these things happen". This company proves time and again it will do what it can to avoid spending a single penny, and to take any form of accountability. Absolutely atrocious, I'd stay away from the company like my life depended on it if I could. Would rate 0/5 if possible.

We have just completed on purchasing the rest of our shared ownership in Newmarket with Flagship.
Carly Horne helped us through the process always keep us posted on what was going on.
Her help was very much appreciated and her knowledge.
We have also found flagship housing in dealing with any issues we have had very helpful.

My wife and I went to the new build site in Bacton Suffolk with an interest in buying a new 3 bed detached home. We’re needing to upsize and relocate due to family demands. The homes appear to be built well and care has been taken, HOWEVER… this comes at a cost and a premium. There are several other builders very close by in the village whose homes are noticeably cheaper and the build quality isn’t worse, the finishing touches are the same and all offer air-source heating. My wife and I were on board with flagship due to their ethos of all profits are recycled back into building affordable homes for people
Struggling to get into the housing market.

Flagship basically are selling homes for a huge mark up and clearly are trying to get as much profit as possible never mind their company
Values and goals stating the opposite. There are no incentives on offer, no deals
To be done but unless your face fits or buying a home they want you to buy. We have been reliably told that other buyers have been offered some great incentives but that’s because they were buying homes of £500k upwards. Avoid the site and put your hard earn money into one of the outer builders who clearly value customers, appeared the housing crisis and financial crisis.

Flagship only care about themselves. They do not care about residents. They want to demolish our privately owned homes on Abbey Estate making a large number of residents homeless as we can not afford houses elsewhere or are now to old to getba mortgage!

Carly Horne is an absolute credit to Flagship. Carly helped me throughout the sale of my shared ownership property and was amazing. She is so helpful and knowledgeable and was a pleasure to deal with. Thank you

Highly recommend flagship! Great properties and great service throughout!

Very responsive and helped with everything I asked about.