fizik Reviews 82

FIzik’s returns process is a joke. You have to have a printer for the returns label, have to drive miles to a drop-off point, plus for returns from the UK they tell you to print a customs invoice, and then don’t provide you with one. They ignore all emails and only give you 14 days to return. PLUS their Tempo Decos Carbon Wide shoes have a weird lump under the ball of your foot which makes them unwearable.

Bought a pair of Vento Proxy Wide and I am very satisfied. I was able to order 2 sizes and return 1 for free.
It's great to see brand make a wider version of their shoes !

Cannot believe have fast shipping was from Italy to the US. I even had to order a new size. 10/10! The shoes are very well made and fit like a glove. Steezy.

Unfortunately the Vento Argo R1 saddle I purchased wasn't the right fit for me. As an owner of 6 or 7 Fizik Arione saddles, the faux leather surface allows you to slide back and forth easier. I found the Argo saddle too sticky or less slippery and tad firmer than I'm used to. I know saddles are unique to each rider. That said, 5 stars on your return process. Bravo Fizik for making this process so easy. The online steps were easy to follow. In the future I will certainly consider any Fizik product because I know you have a world class return process. I wish other suppliers did this the way you do. Thanks and hopefully I'll see you on the next purchase.

Ordering was easy on the website, shipping was free, and the package arrived within a couple of days.

Amazingly fast delivery (less than 24 hours). The product was high quality as you would expect and fit my bum perfectly. 10/10, would recommend!

Great shoes, and service. They shipped quickly and fit as expected. I was amazed by the shoes. They fit great and seem very true to size.

Good quality products, fair price, very, very fast shipping, highly recommended!

Shoes ordered from Fizik - 10 days later, no confirmation of dispatch, no shoes, only a link to "track" via the Shop app. Reluctantly downloaded Shop and no tracking available, only a receipt for the good (or the ability to mark the goods are received).

Confirmation email of the purchase provides a noreply email address for any queries (strange as noreply normally means no reply). Fired off an email to the address provided by Fizik to enquire as to the likely dispatch time only to receive a notification that this email address could not be found or does not receive incoming mail!

WTF Fizik?!

Will give them until the weekend (which will be 14 days from order) before I go to my CC company for a refund.

If you are thinking of buying in the UK from Fizik, be aware that they dispatch from Italy, and clearly are in no rush to even do that.

Purchase anything but Fizik. I've been loyal to Fizik since I started cycling. I recently contacted them about a warranty claim for a defective saddle. They denied it. In fact, they'll deny any warranty claim for any product unless it was purchased directly from them. Why have a wholesale business if you aren't going to honor your own warranty?

Excellent products. Shame about their none existent service.

You have to wonder how the management of this company continue to allow this level of amateurism.

I ordered the wrong saddle and once I realized it I immediately tried to contact Fizik to cancel it but I soon discovered that it is nigh impossible to get in touch. Also tried IG and their UK distributor (Pannier) but they seem as incapable as Fizik HQ. It’s a shame given how great the products are but please be warned that they have zero customer service.

Slightly slow shipping but good quality product and delivered by a reliable courier so no complaints

Bought a Vento Argo 00 140mm via a retailer. Advertised at 134g mine weights 154g. For a 299€ saddle 13% deviation is absolutely unacceptable. As I read many reviews where the weigh was far off the advertised 134g I adressed Fizik for a statement.

Update:
Fizik offered a checked replacement which is very generous.

The issue with Fizik is not their shoes or any of their other products. Their products are actually excellent. The problem is that they have virtually no customer support whatsoever. It’s impossible to get a hold of customer support and they never respond to any inquiries if a customer has filled out a customer service form.

If you were interested in purchasing any of their products, my advice is to find a third-party company, but avoid purchasing any product from them directly.

Fizik have made some changes to their return forms it seems and it now no longer works. I have been trying to return a pair of shoes and the form just does not recognise my order. On top of that, I contacted customer service 5 days ago and I still have heard anything. As a result I am worried that they will refuse my return but I see no way of getting this actioned.

Would never buy again from Fizik.

I was a loyal client for 10 years. Lately I bought a pair of defective shoes, Fizik doesn't provide warranty and don't even care because it's been bought from a retailer and not from them directly.

This would never happen with Rapha, Wahoo, MAAP, Pas Normal.

Bought their TerraX5 Mountain Bike Shoes...which performed fine until I got caught in a light rain one day. After getting wet, the material inside the inner toe warped and bunched up to the point that the shoes became unwearable. I reached out to fizik, and was told to try to get warranty coverage through the website where I purchased the shoes. A quick google search brought up the same issue for others with the same fizik shoe. It's surprising to me that they even make a mountain bike shoe that can't stand a little moisture. It's unacceptable to me that they won't stand behind their defective product and make it right.

Sincerely,
An ex fizik customer

I put an order for a new saddle on late Monday evening. Received confirmation a few minutes later. Tuesday I received a shipment notification including track&trace number from Pozzoleone, northern Italy. Wednesday afternoon my new saddle was delivered to me in North Denmark.
It can't be any better: Shipment, delivery, packaging, all notifications and of course their product, top end professional equipment.
Douze points !

Good quality products for cyclists and above all a great customer service. My go-to brand for durable cycling accessories.