I did the order with just eat at 5pm for a delivery for 7pm At 6-55 got message courier was there and they were preparing the food. Each time I looked at the app to see when it was coming it went 7-10... See more
Company replied
Location
Switch location20 Braccan Walk, RG12 1BE Bracknell, GB
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it was a delivery so atmosphere is not a fair question and service is subjective. That said the food arrived stone cold. Somebody had the wisdom to put the milk shake, which was cold, in the same pape... See more
Company replied
My first ever 5 Guys and it was excellent - just how I hoped. Really great staff and a really positive atmosphere too. Lots of hard work and smiles! Carron was particularly brilliant! Thanks Guys!
Company replied
Food was cold and foreign object found in my food (Paper)
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
20 Braccan Walk, RG12 1BE, Bracknell, United Kingdom
3.5
Average
5 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Toby J at Bracknell gave amazing…
Toby J at Bracknell gave amazing service, he understood our requirements and over delivered. The best experiences out of all the five guys I visited. Would 100% come back and will be recommending to family and friends. Food tasted amazing, well done Five Guys for employing such a great employee.
22 April 2026
Unprompted review
Food was cold and foreign object found…
Food was cold and foreign object found in my food (Paper)
19 August 2025
Unprompted review
Food cold delivery 3/4 hours late
I did the order with just eat at 5pm for a delivery for 7pm At 6-55 got message courier was there and they were preparing the food. Each time I looked at the app to see when it was coming it went 7-10, 7-20 7-30 then arrived 7-45 the chips were cold and rubbery The cheeseburger and the hotdog was crap. I’ve eaten many times in five guys and the food has always been good First time I’ve used delivery as I was child minding Never again the service and food was abysmal
6 July 2024
Unprompted review
Reply from Five Guys UK - Bracknell
Hi Eileen, thank you for taking the time to leave us a review.
Whilst we appreciate your concerns, Five Guys does not have control on the speed of delivery or availability of drivers. Please report this via Just Eat directly for a resolution.
We apologise for any inconvenience caused.
it was a disaster
it was a delivery so atmosphere is not a fair question and service is subjective. That said the food arrived stone cold. Somebody had the wisdom to put the milk shake, which was cold, in the same paper bag as the hot food, thus the food was cooled down and the milk shake heated up. This is not the fault of the delivery guy/girl as they don't pack the food. On top of this the fries were stuffed in a open ended narrow cup kinda thing which probably works in the restaurant but not for delivery as the top of the cup holder for fries was open and the fries ended up spilled out all over the paper bag nesting next to the cold but warming up milk shake. We did apply for a refund and will not be getting a take away from there again or a delivery. It was very expensive at over 33 pounds for burger, fires, cheese and shake. they only refund 8 pounds so never order this way as refunds don't work
30 January 2024
Unprompted review
Reply from Five Guys UK - Bracknell
Hi Peter, thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed with your recent delivery from Bracknell.
To confirm, the fries at Five Guys are served in the portioned white cup plus an 'extra scoop' of fries loose in the bag. This has been a feature of Five Guys for many years, which can be seen on our pages.
We have shared your feedback with the team regarding the order packaging as this should not be the case.
As you ordered through delivery, all issues must be raised to the partner directly as per our protocols. They hold your payment information under GDPR and provide an appropriate solution based on the issue at hand.
Our apologies for any inconvenience caused.
My first ever 5 Guys and it was…
My first ever 5 Guys and it was excellent - just how I hoped. Really great staff and a really positive atmosphere too. Lots of hard work and smiles! Carron was particularly brilliant! Thanks Guys!
19 August 2023
Unprompted review
Reply from Five Guys UK - Bracknell
Hi Paul, thanks so much for your kind feedback! We hope to see you again soon :)
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