Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
Company replied
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
Company replied
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable staff
On the few occasions that I have needed to contact the company I have found the staff to be courteous, helpful and knowledgable.
Delivery is good and timely, delivery service keep me notified. I am fortunate in that my prescriptions are centrally issued to Fittleworth but when there has been an error on the issuing parties side Fittleworth have responded quickly along with the delivery company.
30 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so glad to hear that our staff have always been courteous, helpful and knowledgeable when you’ve been in touch. It’s great to know your deliveries arrive on time and that you’re kept updated. We’re also pleased we could help quickly whenever there’s been an issue with the prescription. We truly appreciate your feedback — thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
I have been using their services for 2 years plus, all good
I have been using their services for over two years, and generally place an order online. Easy to order, arrive well packaged and only once have I had a problem with DPD, but soon rectified after a quick phone call to Fittleworths
24 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re really glad to hear you’ve found online ordering easy and that your deliveries arrive well packaged. I’m also pleased the DPD issue was quickly resolved after speaking with our team. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworths provide me with the best…
Fittleworths provide me with the best possible service. All the staff are extremely helpful, and always meet my needs, even when it’s me that has been a bit disorganised They are always polite and cheerful. The products are excellent.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re so pleased to hear that our team consistently meets your needs and supports you, even when things get a bit hectic. Your kind words about our staff and products mean a lot to us. Thank you for choosing Fittleworth!
Regards
Joana, Customer Experience Specialist - Fittleworth
Always great help and nothing to much
Always great help and nothing to much
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so glad to hear you always receive great help from our team. Nothing is ever too much trouble — Thank you for choosing Fittleworth!
Regards
Joana, Customer Experience Specialist - Fittleworth
Kind support
If I ever need to contact Fittleworth staff they are always helpful,supportive and friendly.
2 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind review. We’re delighted to hear that our staff are always helpful, supportive and friendly whenever you need us. We really appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
Excellent company to do business with
Excellent company to do business with. Customer advisors chatty courteous and always happy to help. Order immediately followed up with confirmation email. Always on time as order is carefully delivered by DPD. Only one minor complaint in fifteen plus years dealing with Fittleworth and was sorted out immediately without any fuss.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your fantastic review. We’re delighted to hear that you enjoy our service and find our advisors courteous, chatty and always ready to help. It’s great to know your orders arrive smoothly and on time, and we appreciate you mentioning how quickly your one issue was resolved. Thank you for your continued trust over the past fifteen years!
Regards
Joana, Customer Experience Specialist - Fittleworth
Always been extremely satisfied with…
Always been extremely satisfied with fittlleworth.Good people,excellent service. Noticed on last couple of deliveries that stoma pouch is of a slightly different design. This is definitely a backward design! Harder to clean.
2 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind review. We’re delighted to hear you’ve been extremely satisfied with our team and service. We’re sorry to learn that the recent stoma pouch design isn’t working as well for you — that’s important feedback. Please feel free to contact us so we can look into this for you and help find a product that suits your needs better. Thank you for sharing your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Easy to deal with
Easy to deal with, good delivery times, friendly and helpful staff
1 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so glad to hear that you find us easy to deal with and that our delivery times and team continue to meet your expectations. We really appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your review. We’re delighted to hear you find our service very professional. We appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
A service I can really rely on.
You are so reliable and cope with my surgery who are so disorganised. You follow up when they make a mess of things and keep me informed about what is going on.
You take the strain out of needing monthly supplies.
11 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re so glad to hear that you find us reliable and that our team helps smooth things out when issues arise with your surgery. Keeping you informed and making your monthly supplies stress‑free is exactly what we aim for. We really appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
Phone ordering
No problem phoning orders in. Always very helpful, considerate and very polite.
Always deliver on time and sometimes a day or two earlier than stated
Delivery drivers are first class and follow any instructions given.
Would certainly recommend Fittleworth.
24 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re so pleased to hear you find our team helpful, considerate and polite, and that your deliveries arrive on time—sometimes even early! It’s great to know our drivers follow your instructions too. We really appreciate your recommendation and your trust in Fittleworth.
Regards
Joana, Customer Experience Specialist - Fittleworth
Always excellent in all aspects to date.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re delighted to hear that you’ve found our service excellent in every aspect. We truly appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
Used Fittleworth for a couple of years…
Used Fittleworth for a couple of years now and never had any reason to complain. The people on the end of the phone are always polite and friendly. No problems with delivery, always the time they say. All good.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re delighted to hear you’ve had such a positive experience over the past few years, and that our team has always been polite, friendly and reliable. It’s great to know your deliveries arrive exactly when expected. We really appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
1st class service no problems at all .
1st class service no problems at all .
Easy to reorder and delivered quickly .
Very helpful staff.
2 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your great review. We’re delighted to hear you find reordering easy, delivery quick and our staff very helpful. We really appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
I've never had any problems except...
I've never had any problems despite my surgery always changing my prescription when it is sent to them by Fittleworth. I have now spoken to them and hopefully there should be no further problems. I have however found your website rather awkward e.g. looking for an item on the search menu and returning to it later on, perhaps to change the quantity, quite often means that it is not identified. Very strange, and the only answer is to start again from scratch.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your detailed feedback. We’re glad to hear you’ve not had any problems despite the prescription changes, and we hope everything runs smoothly for you going forward. We’re sorry to hear you’ve found the website awkward to use — your comments are really helpful, and we’ll make sure they’re passed on to the team for review. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Staff are courteous and very helpful…
Staff are courteous and very helpful everytime I get in touch. Always ready to help, In order to make my visit enjoyable.
26 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so pleased to hear that our staff are always courteous and helpful whenever you get in touch. We’re glad we can make your experience a positive one. We really appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
Excellent
Can not fault the service and attention to detail. Makes me feel that I am a valued customer. 10 out of 10.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re delighted to hear that our service and attention to detail make you feel like a valued customer. Your 10 out of 10 means a lot to us — thank you!
Regards
Joana, Customer Experience Specialist - Fittleworth
Good promt service & communication
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind review. We’re really glad to hear you’re happy with our prompt service and communication. We appreciate your feedback!
Regards
Joana, Customer Experience Specialist - Fittleworth
10 day delivery lead times are pretty…
10 day delivery lead times are pretty long in today's environment. The complimentary wipes were not in the last order, and can't figure out how to ensure they are added to the next. First order I ever got was the wrong product.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re sorry to hear about the long delivery lead time and the issues with your recent orders. We understand how frustrating it can be when complimentary wipes are missing or when the wrong product is sent.
Please email talktous@fittleworth.com with your full name, date of birth, and the details of what has happened so we can look into this further and make sure your next order includes everything you need.
Thank you for taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
All good.
All good.very helpful and pleasant young lady on phone.no problem sorting my problem out. THANKS.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear that everything went well and that the advisor you spoke with was helpful and pleasant. It’s great to know your issue was sorted without any problems. Thank you for taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
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