First Class Watches Reviews 

17,969
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,160 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the smooth purchasing process and wonderful customer care. Customers are really happy with the exceptionally fast delivery times and competitive prices found across their favorite watch collections. People also appreciate the helpful tracking updates, secure packaging, and wonderful presentation when receiving their brand new items safely. Some people were dissatisfied with rare order issues, mentioning frustrating experiences such as delayed shipments, incorrect or incomplete orders, or items arriving not working properly. Despite these few hiccups, most regular buyers remain eager to recommend the business for future jewelry and timepiece purchases.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, durability,... See more

Delivery service

Consumers find delivery service to be extremely positive, highlighting consistently fast and prompt shipping... See more

Service

Users describe positive interactions with service, highlighting great value, fast next-day delivery, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and significant... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extensive choices to choose on the site with a superb variety of offers. Easy payment options and superfast delivery. The Ingersoll watch was higher than expectations all packaged neat and tidy and d... See more

Rated 5 out of 5 stars

Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more

Rated 5 out of 5 stars

I decided that I would like a lightweight (titanium) diver's automatic watch at a reasonable price. Also, I was looking for a dial with clear contrast that was easy to read in poor light conditions. T... See more

Rated 5 out of 5 stars

LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586 Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with i... See more


Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(17,969)

1,104 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovey Watch TW Steel

I was a bit disappointed to watch was not in stock. This was not mentioned at the purchase online. However a couple of weeks later to watch arrived a beautiful watch well packed good communications apart from the stock issues

26 March 2026
Rated 5 out of 5 stars

First class

For start to finsh the process was positive. Well communicated and a swift delivery. The price couldn't be better. Definitely a first class seller

2 June 2026
Rated 5 out of 5 stars

Garmin Epix Pro (Gen 2) - fantastic!

I bought a Garmin Epix Pro (Gen 2) from First Class Watches and the whole experience was excellent. The watch itself is fantastic — brilliant build quality, great performance, and exactly as described. Ordering was simple, communication was clear, and delivery was fast. I’d happily buy from them again.

27 May 2026

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