Fires2u Reviews 191

Ordered a new gas fire online. Good follow up, kept me informed on progress, and delivered on time.

The new fire was at a competitive price, and I am very pleased with the purchase.

Unbelievable price and delivered so quickly. Well packaged to prevent damage. Super!

Really good price and fast delivery for my customers new fire. They are over the moon with their new setup. I also had a super fast response to a query I had about an administrative matter. Suitably impressed by fires2u.com and will definitely be using them in the future.

Good competitive prices. Easy to order. Delivery speedy and product arrived just as described. Woukd definitely re order from here again.

The product (Dru Evolve 130) was sold at a very competitive price and the sales teams arranged delivery with the supplier which arrived on time. With a couple of minor issues (supplier issues not Fires2u), Kieran provided an excellent service with email responses on the same day (often within the same hour). I could not be happier with the product and the after sales service. Thank you so much Fires2u.

Prior to ordering Elgin & Hall Verdena Marble Fireplace and Purefglow Juliet Illusion Electric Fire, I contacted Kieran @ Fires2U, as I was unsure of what to order, he was extremely helpful and I felt confident when ordering. He also double checked my requirements after receiving my order. On receipt and after fitting, we could not be more happy. It's perfect, better than we imagined. I ordered in October and it was received on time, sorry for the tardy review

Very happy with the fire. Good quality and easy to install.

British Fire New Forest Black Edition.Fires 2U, Excellent service, delivery service excellent , fire well packed. Really pleased with the quality and look with the real logs and natural fire pit. Very realistic. Big Well done to British Fires also.

Work was completed profesionally and on time. Nice people to deal with, very friendly and helpful. Would certainly use them again.

Good company to buy a replacement fire from, would recommend. I ordered an Elgin & Hall Chollerton, delivery was good and impressed with new fire.

The response I have received from Fires2u regarding my complaint is truly shocking . They said I had exceptional service , this is simply not true . Staff are rude , unhelpful and clearly do not read the communications their customer service team send out . I can assure anyone thinking about using this company , they will not take responsibility for their poor service . Please think twice about buying a fireplace as it will be dumped outside your house , you won't be able to lift it , and you will have to fight to get a full refund. Their website does not highlight the weight of their products . If you are an older customer please ensure you look for a company that delivers to your door . Three relatively healthy men could not lift the fireplace I had ordered .
Concerned customer
Iain Anthony-Armstrong

I bought the Coniston Limestone fire surround, communication was great regarding questions and it arrived expertly crated on a pallet about two weeks later. I was phoned regarding delivery and kept informed as to progress. The fire surround is top quality limestone, pre-finished and already fitted with wall brackets for safety. It's extremely heavy and manoeuvering the pieces into place took two strong men. Construction was straight forward using Vitcas heat resistant tile adhesive/mortar/grout and the finished surround looks magnificent. In conclusion Fires2u had the best price on the internet and their service was excellent.

Unfortunately the company can't deliver to Ireland, but redirection to a UK address delivered promptly in spite of earlier notification of four weeks delivery time. Also follow up re missing component (from manufacturer) dealt with expeditiously and courteously. Communications were with Kieran.

I bought a fireplace from this company which was not in stock - when i realised the day after the purchase that it was not in stock (less than 24hours) and it will take 3 weeks to be delivered, I asked them to cancel my order which they did. It took them 7 days to refund me and when i checked my bank account they had taken away a £35 fee for processing the order (which to repeat was not in stock). Under the Consumer Credit Act, first we should be able customers to cancel an order within a short timeframe, second there is nothing on their side that could explain a £35 fee given the order was cancelled immediately. I am currently renovating a house and am going through a lot of online purchases, I have never experienced a company retaining a fee when an order that is not in stock is cancelled. There are plenty of shops selling fire items, don't buy from them.

Good communications.
Competitive price and worked around our preferred delivery date to match with our installer.

Bought a gas fire from this company and didn’t get to install it for 20 months. We found we had a left hand cover and needed a right hand cover. I contacted the company and within 20 hours the right hand cover is my hall. I’ve never experienced such exceptional service and price.
Steve Wait.

From the initial enquiry for information with Chris to ordering the fire with Emma everything was straight forward.
Your staff are both polite and informative nothing was too much trouble for them even on the more basic questions.
I recommend your company to any one wanted to purchase a replacement or new gas fire.

Fire delivered absolutely brilliant couple minor issues 1 log broken and clicking noise when flames were on sent email Sunday telephone call to me Monday morning new logs posted and engineer out today can't fault service like that. Thanks and kind regards Trev Evs.

First time we have ordered such a large item from internet without viewing it first. Delivery was exactly as described 3 to 4 weeks. Delivery day came and fire and surround was delivered. Very pleased with the fire and surround. Good quality and looks fabulous. Was not initially keen on having an app on phone tovturn fire om and off..but think that is great now!!!

Fire arrived damaged. Hassle free return and immediate dispatch of a replacement which was perfect. Very good service from the company and we really appreciate it. Thank you