Chrissie and her team offer a fantastic service. If you have any questions or queries in regards to acoustic seals they have great knowledge and come back straight away on the email with pricing an... See more
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An amazing team and the star is Chrissina Bunger who helps me every time in a professional fast turnaround. Anytime im not sure on the products im advised and pointed in the right direction. From e... See more
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Was recommended to this company and was totally blown away with them. Customer service is first class and extremely helpful and knowledgeable. No order is too big or too small to support your needs. T... See more
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REPORTED A MISSING BOX - JOANNE WAS VERY QUICK WITH HER RESPONSE, LETTING ME KNOW WHERE THE BOX HAD BEEN LOCATED, AND THEN HAD SORTED A RE-DELIVERY, WHICH ARRIVED THE DAY AFTER. THANK YOU SO MUCH F... See more
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Company details
About Fire & Acoustic Seals Ltd
Written by the company
Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
Our Best Sellers
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
Contact info
Spartan Industrial Estate 6-11, B70 0DH, West Bromwich, United Kingdom
- 0121 521 2179
- sales@fireandacousticseals.co.uk
- www.fireandacousticseals.co.uk
Brands & Partners
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good experience
Helpful when phoning for advice. Nice to be able to talk with a real person.
Product as described.
4 September 2026
Reply from Fire & Acoustic Seals Ltd
Hi Russ,
Thank you for your lovely review! We’re really pleased to hear that you found our team helpful and that you appreciated being able to speak to a real person for advice. It’s great to know the product was exactly as described too. We really appreciate your feedback and hope to assist you again in the future!
Kind Regards,
FAS Customer Service Team
The on-line purchase process worked…
The on-line purchase process worked well and the delivery arrived on-time
4 September 2026
Reply from Fire & Acoustic Seals Ltd
Hi,
Thank you for your great review! We’re delighted to hear that you found our online ordering process easy to use and that your delivery arrived on time. We really appreciate your feedback and hope to help you again in the future!
Kind Regards,
FAS Customer Service Team
Before 12noon... not exactly.
Paid £25 for next day pre 12noon delivery, on a Thursday.
Items came following Tuesday 2pm.
Told can't refund delivery fee as it's a courier problem. 😏👏
3 September 2026
Reply from Fire & Acoustic Seals Ltd
Hi,
We’re really sorry that your delivery was delayed, especially as you had paid £25 for a pre-12 noon next-day service. We completely understand how frustrating this must have been.
When you contacted us, we checked the tracking straight away and found that your parcel had been held at the courier’s hub. We contacted our courier and asked them to prioritise the delivery for Saturday. When this unfortunately didn’t happen, we followed up with them again and raised a formal complaint regarding the delay.
We also want to clarify that we did not refuse to refund your £25 delivery charge because it was a courier issue. When we spoke with you, we advised that we would follow the delivery through and refund the full delivery charge due to the service failure.
We appreciate your patience while we chased this with the courier, and we’re genuinely sorry that the service you received fell short of what you paid for.
Kind regards,
FAS Customer Excellence Team.
A must go to company
Recommend to by a friend and not disappointed. First class customer service and had everything in I needed. Delivery next day. Quality of items excellent with prices to match.
18 August 2026
Reply from Fire & Acoustic Seals Ltd
Hi Geoffrey,
Thank you so much for your fantastic review! We're delighted to hear that you were recommended to us and that we lived up to your expectations. It's great to know you were pleased with our customer service, next-day delivery, and the quality and value of our products. We really appreciate your support and look forward to serving you again soon!
Kind regards,
FAS Customer Excellence Team
Chrissina Bunger
An amazing team and the star is Chrissina Bunger who helps me every time in a professional fast turnaround.
Anytime im not sure on the products im advised and pointed in the right direction.
From enquiry to order confirmation its an absolute breeze with Chrissina who is now my go to for fantastic product knowledge and service i can reply on every time.
19 August 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Heidi,
Thank you so much, Heidi, for your fantastic 5-star review!
It’s wonderful to hear how much you value the service and support you received from Chrissina.
We will pass your kind words on to her — she’ll be delighted to know that her product knowledge, professionalism and fast turnaround make a positive difference.
We really appreciate your continued trust in Fire & Acoustic Seals and look forward to helping you again whenever you need us.
Thank you again,
Kind regards,
FAS Customer Excellence Team.
REPORTED A MISSING BOX
REPORTED A MISSING BOX - JOANNE WAS VERY QUICK WITH HER RESPONSE, LETTING ME KNOW WHERE THE BOX HAD BEEN LOCATED, AND THEN HAD SORTED A
RE-DELIVERY, WHICH ARRIVED THE DAY AFTER.
THANK YOU SO MUCH FOR MAKING THE EXPERIENCE SO FLAWLESS.
27 July 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Debra,
Thank you for taking the time to leave such a lovely review!
We’re glad to hear Joanne was able to quickly track down the missing box and get a re-delivery arranged for you without delay. It’s great to know everything arrived promptly and that the whole process was handled smoothly.
Your feedback means a lot to us—thank you again!
Kind regards,
FAS Customer Excellence Team.
Fantastic Service
Chrissie and her team offer a fantastic service.
If you have any questions or queries in regards to acoustic seals they have great knowledge and come back straight away on the email with pricing and product datasheets to confirm the products they are offering.
Easy to order through them and every order you get a notification to confirm the goods have been collected, when they are out for delivery and once delivered you get a confirmation and a POD.
Honestly couldn't rate them any higher a great team to work with!
28 July 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Alex,
Thank you for such an amazing review!
We’re delighted to hear that you’ve had a great experience with our team and found our knowledge, communication, and ordering process helpful and efficient.
We really appreciate your support and look forward to working with you again!
Kind regards,
FAS Customer Excellence Team.
Chrissie is a star!!
Chrissie is a star!!
Always helps us out when we need to quickly get products into stock!
15 July 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi,
We really appreciate your great feedback—thank you! It’s fantastic to hear that Chrissie has been able to step in and help keep things moving when you need stock quickly. We’ll make sure your kind words are shared with her.
Thanks again for your support!
Kind regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Patrick,
Thank you for your feedback.
We’re pleased to hear that Chrissie provided such efficient support and ensured everything was handled smoothly. Your comments are greatly appreciated and will be shared with her.
Kind regards,
FAS Customer Excellence Team.
Great customer service
Great customer service, I was kept fully informed of my orders progress. User friendly website and very straightforward to order
11 June 2026
Reply from Fire & Acoustic Seals Ltd
Hi,
Thank you for your kind review! We're glad you found our service helpful and the ordering process straightforward. We appreciate your support and look forward to serving you again.
Kind regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Ray,
Thank you for your review! We're really glad to hear you found everything you needed and that the delivery was fast. We appreciate your support.
Kind regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Sennen,
Thank you for your kind feedback! We're really pleased to hear you were happy with the product, communication, and delivery service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
FAS Customer Excellence Team.
Great Experience with Fire & Acoustic…
Great Experience with Fire & Acoustic Seals.
Chrissina particularly was a great help when placing orders! Recommended supplier!
9 June 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Isobel,
Thank you for your fantastic feedback! We're delighted to hear you had a great experience with us and that Chrissina was able to assist you so well when placing your orders. We'll be sure to pass on your kind comments to her. We really appreciate your recommendation and look forward to working with you again in the future.
Kind regards,
FAS Customer Excellence Team.
I had a really positive experience with…
I had a really positive experience with Fire & Acoustic Seals Ltd. Although I initially received a faulty product, their team handled the situation very professionally.
After I provided photos of the issue, they reviewed everything quickly and arranged for a replacement without any hassle. What stood out was how fast they processed this and got a new product sent out to me, which was impressive.
Communication throughout was excellent. They were proactive in getting in touch and also provided helpful updates when items showed as delivered on their system. This is especially useful when managing a larger project with multiple orders arriving at different times.
Overall, very good service and I wouldn’t hesitate to use them again.
9 June 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Thank you for taking the time to share such detailed feedback. We're really pleased to hear that, despite the initial issue, our team was able to resolve things quickly and efficiently for you.
Providing prompt solutions and clear communication is very important to us, so it's great to know this made a difference—especially when managing larger projects with multiple deliveries.
We truly appreciate your understanding and your kind comments, and we look forward to working with you again in the future.
Kind regards,
FAS Customer Excellence Team.
One of the drop down seals supplied was…
One of the drop down seals supplied was incorrect size
1 June 2026
Reply from Fire & Acoustic Seals Ltd
Hi Steve,
Thank you for your review and feedback.
We're sorry to hear that one of the drop-down seals supplied was the incorrect size. We understand how frustrating this can be.
Please contact customer@fireandacousticseals.co.uk and our customer excellence team will be happy to investigate the issue and work towards a suitable resolution as quickly as possible.
Kind regards,
FAS Customer Excellence Team.
Fantastic service from Chrissie again
Fantastic service from Chrissie again, helped to get an order out on last minute!!! A credit to the company!!!
3 June 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Ian,
Thank you for your review.
We're delighted to hear that Chrissie was able to help with your last-minute order. We'll be sure to pass on your kind comments to her.
Thank you for your support!
Kind regards,
FAS Customer Excellence Team.
very helpful staff and great service
2 June 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Joe,
Thank you for your feedback.
It's great to know that our staff were able to help and that you were satisfied with the service we provided.
Our team works hard to provide the best possible experience for every customer, so it's rewarding to know their efforts made a positive impression.
Kind regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Andy,
Thank you for taking the time to leave us a review.
We're pleased to hear that you were happy with the speed and reliability of our service.
Your feedback means a lot to us, and we look forward to helping you again whenever you need us.
Kind regards,
FAS Customer Excellence Team.
Great service from this company.
Great service from this company.
I have been dealing with Chrissina in sales and she has been very friendly, prompt and helpful.
Thank you.
29 May 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Thank you very much for your lovely feedback.
We’re so pleased to hear that you were happy with the service provided by Chrissina. I’ll be sure to pass your kind comments on to her.
We really appreciate you taking the time to leave a review.
Kind regards,
FAS Customer Excellence Team
Easy to order on the website
Easy to order on the website, fast delivery, good communication.
21 May 2026
Reply from Fire & Acoustic Seals Ltd
Hi Wayne,
Thank you for your feedback and for taking the time to leave us a review. We’re really pleased you were happy with the service you received.
Kind regards,
FAS Customer Excellence Team
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