Finance of America Reviews 

7,387
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 691 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the dedicated loan officers who guide them seamlessly through the application steps and explain every single requirement thoroughly from the very first phone call. People frequently highlight the exceptional customer service, noting that staff members are polite, highly knowledgeable, and always available to answer questions promptly over the phone. However, some customers also noted frustrating challenges regarding poor communication and significant delays during the underwriting stages. A few reviewers experienced real difficulties when status updates were severely lacking or when interacting with unhelpful office personnel.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professional,... See more

Customer service

People report positive experiences with customer service, highlighting that agents are consistently... See more

Service

Users describe positive interactions with service, highlighting professional and knowledgeable agents who... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members made complex... See more

Response time

Consumers find response time to be positive, as reviewers frequently highlight immediate contact and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finance of America is a wonderful company. Our loan process was so streamlined and organized. We had dedicated loan officers who walked us through the process every step of the way. Details of our loa... See more

Rated 5 out of 5 stars

FoA from the very first phone call made the process of a RM, absolutely seamless. Everything was explained thoroughly and the actual initial 'approval' was literally handled in minutes from the first... See more

Rated 5 out of 5 stars

Jason patiently answered all of my questions (& there were many throughout a month long process). Plus, I appreciated his "check-in" phone calls to give me updates as the process moved along.

Rated 5 out of 5 stars

Wonderful immediate contact as needed. Even from a long distance and not locally. Close guidance all the way thru the process with both Reggie and Theresa.


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Retirement Home

Written by the company

Our goal? Helping you accomplish yours. Finance of America’s mission is to help people feel the joy and accomplishment that comes from living retirement to its fullest. As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader. This consistent commitment to leadership and trustworthy excellence has earned us an “A+” rating from the Better Business Bureau® and the honor of being one of the top-rated reverse lenders on ConsumerAffairs.com**. *Finance of America is listed as Best Reverse Mortgage Lender by Bankrate in this article, published January 2024. **As of May 2024. Top Reverse Mortgage Lenders must have verified reviews on ConsumerAffairs, an overall satisfaction rating of at least 4 stars, and at least a 2:1 ratio of 5-star to 1-star reviews. Finance of America Reverse LLC pays a monthly fee to participate in the ConsumerAffairs Authorized Partner Program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,387)

678 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended.

Communication was excellent throughout the process. Everything was explained clearly and there was plenty of paperwork that was easy to understand. All of our questions were answered to our satisfaction. The entire process was handled professionally and surprisingly quick.

6 August 2026
Rated 5 out of 5 stars

Best reverse mortgage company

Right out of the gate from start to finish Finance of America excelled .
Explanation of process, continuous communication as to what was happening, transfer of documents needed went smoothly.
My agent was very helpful,informative and knowledgeable.
Also I had researched reverse mortgage companies and Finance of America was always rated the top company.

30 July 2026
Rated 2 out of 5 stars

Our loan officer changed right at the…

Our loan officer changed right at the end claims he left for other opportunities. The replacement, Kiera, was curt and abrupt. She offered NOTHING like what we had been told. "Well, I
am sorry" was her response. This changed everything we had been led to plan for and we are left assuming this company does not know what they are doing. Our advice is to avoid dealings with them.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

We researched many mortgage companies…

We researched many mortgage companies for a reverse mortgage. We contacted Finance of America after our research and decided on them. We contacted them and decided to proceed, The entire process was completed in 30 days. With the help of Michael and John along with their underwriter Sarah the process was seamless. I would highly recommend FIA.

3 August 2026
Rated 5 out of 5 stars

Good product and service

Good product. Carla brought us an opportunity that made sense for us. Great service. She was patient and present throughout the application process, and provided really meaningful assistance to us by adding Heather to help support us. A lot of extra work there. I don't think we could have done it without her. And she was so calming and pleasant.

29 July 2026
Rated 5 out of 5 stars

The process was sometimes frustrating…but the results are great

The process was sometimes frustrating to me because did not go as quickly as I thought. But I was new to the process. Everyone including Nermeen, Rebecca, Tracy and others were very professional and helpful. Had a glitch with the credit bureaus which was my fault but was quickly resolved and things went smoothly. Thanx to everyone involved.

26 July 2026

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