figorestaurant.co.uk Reviews 7

I tried to order a pizza from FIGO Leyton through Uber Eats. While checking the Uber Eats Plus offer at checkout, my order went through immediately, even though I wanted to place it for later.

There was no clear option to cancel the order on the Uber Eats website and no phone number available, so I called FIGO Leyton directly. The person I spoke to, who I was told was the manager, said they could not cancel the order either, but confirmed that they had not started preparing my pizza yet. I clearly asked them not to proceed with the preparation while I tried to contact Uber Eats, and said I would reorder when I was ready.

After I managed to contact Uber Eats via chat, my cancellation request was rejected because the driver had supposedly already picked up the order. This completely contradicted what FIGO had just told me.

When I called FIGO back, the same manager then said the pizza was already on its way. Within a matter of minutes, the explanation changed from “the pizza has not been prepared yet” to “the pizza is already with the driver”. That suggests very poor communication, no control over what was happening in the restaurant, or misleading information being given to customers.

The manager then said they would contact Uber Eats to arrange a refund. A few minutes later, they called me back and told me to cancel the order myself through Uber Eats or call Uber for a refund. When I explained that there was no cancellation option on the website and no phone number available, I was told to “Google it”.

That response was dismissive, unhelpful, and completely unacceptable.

The pizza eventually arrived cold, which only made the whole situation worse. The experience was chaotic from start to finish. FIGO gave conflicting information, failed to stop an order they said had not yet been prepared, and then pushed the problem back onto me.

I would not trust them with another order.

They don't answer any of your complaints on email

GREAT RESTUARAUNT CAFE AND THE CUSTOMER SERVICE IS TRULY AMAZING AND WONDERFUL BRILLIANT ATMOSPHERE AND THE STAFF ARE SO KIND CARING AND SUPPORTIVE AND FRIENDLY THEY MAKE ME FEEL EXTREMELY WELCOME THERE COFFEE AND COLD DRINKS ARE OUTSTANDING AND TASTE AMAZING THEY ARE LIKE MY REAL LEYTON FAMILY

Figo Stratford London
Honest review
Good food
Ok service
But my main 'gripe' is that fact they added £35 service charge on
Thats an absolute joke, so although they did ok, i will definitely NOT be returning , 3 stars was left for the food

"We ordered mains plus bruschetta .. to come all together . The bruschetta never arrived after asking the waitress twice .. so I called head waiter and she sorted it out. By that time we’d eaten all our main course . Ifcharging 13%service then the service should be perfect reservation 22/12/2025 7.30pm"

The figo restaurant in Brentwood was so expensive and the portion of was tiny. I ordered seafood pasta for £21 and the amount of spaghetti on my plate is the size of child portion. We spent just over £100 and we lend up paying £17 for service charge. I won't recommend it.

We always eat in Figo in Stratford. The staff are extra friendly. Today we had the same meal we had been having, spaghetti bolognaise, roasted potatoes and brown with garlic bread. My partner always has this meal, without cheese, extra sauce. The meal was awful, it was all pasta little sauce and didn’t taste anything like the last time, with broccoli undercooked. We told the waitress, she listened kindly, brought us the bill - we were charged for a meal we didn’t eat - she hurried ao much that didn’t even ask we wanted doggy bags. She told us she would talk to management to get them taken off and came with nothing taken off. I am not coming back to this restaurant that we have been meeting friends, celebrating my partner’s birthday.