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Fig Loans Reviews 

9,217
•
TrustScore 5 out of 5

4.9

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 912 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and helpful customer service, noting the staff's professionalism and understanding of their needs. Many appreciate the low monthly payments and the flexibility to choose their payment dates, making repayment easy and manageable. The application process is described as quick, easy, and user-friendly, with funds often deposited on the same day. Reviewers frequently highlight the company's willingness to work with them during difficult times, offering extensions and support when needed. However, some people mentioned frustration with being treated like a new customer after paying off a loan, requiring them to restart the application process. A few others also felt that the company lacked compassion and help when they were late with a payment, leading to reports to credit bureaus.

What people talk about most

Service

Reviewers express high satisfaction with the service, consistently describing it as professional, efficient,... See more

Payment

People report positive experiences with payment, highlighting the ease and speed of receiving funds, often on... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the ease and speed of... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as prompt, helpful, and... See more

Staff

Consumers find staff to be positive, highlighting their understanding, helpfulness, and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Fig Loans a couple of times. The application process is super easy. The customer service is prompt and helpful. The interest rate is not high compared to other loans I have used before. I... See more

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

Was pleased with how I got the approval quickly. Used Fig Loans several times I also like the way you can choose your payment date. Only thing that I can think of that would be negative is that when y... See more

Rated 5 out of 5 stars

Grateful for the loan opportunity given based on my credit score. The application process was simple. Payments made through the portal are also easy and allows me to make a payment a few days early.

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(9,217)

863 reviews in the last 12 months

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Rated 5 out of 5 stars

WILLING TO LISTEN

What made my experience great? The courtesy, concern when applying for the loan. And when I needed the loan the most, they were always there for me. Never a long turnaround and question and information was not hard to answer. I would recommend this company to everyone.And I have shared with many people.

14 May 2026
Rated 5 out of 5 stars

If was quick and easy to do And got my…

If was quick and easy to do And got my funds in a timely manner. I like how you can pay the loan off and get it right back out!! Sometimes the way everything is so expensive today you have to juggle things around to make it and when I can pay my loan off and get it right back out it helps me pay my bills .

19 May 2026

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