I have had good experience with Fibia, easily requested the Internet service and Fiber connection and got it and now after around 1 year because our company is providing an Internet service, I have t... See more
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Useless customer service. Our WIFI has been out of use for one week now. We have phoned several times and reported the problem. We even filled out the online form. However, they still have not got... See more
Company replied
Fin service 👍👍👍👍
Company replied
Really bad quality of service. The service is intermittent and at the 2,4 GHz band of the router, the speed never reaches the expected value. Moreover the customer service is terrible. Choose another... See more
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Company details
Written by the company
Fibia leverer fibernet til Østjylland og store dele af Sjælland. Vores mål at levere markedets bedste og hurtigste internet samt tv og telefoni. Vi mener, at fibernet er den vindende teknologi, også på den lange bane - for dig og for Danmark. Vi har allerede 225.000 kunder, og der kommer hele tiden flere til.
Kontakt Fibia Kundecenter
Written by the company
- Ring til os på tlf. 70 29 24 44
- Kontakt os, hvis teknikken driller, eller du har spørgsmål til abonnement eller produkter. Ved eventuel forlænget svartid anbefaler vi du benytter vores "ring tilbage"-funktion - du beholder din plads i køen. Du er også velkommen til at skrive til os via vores kontaktside på fibia.dk.
- Åbningstider Kundeservice
- Mandag-torsdag kl. 9-16. Fredag kl. 9-15.
- Åbningstider Teknisk Support
- Mandag-fredag kl. 8-21. Weekend/helligdage kl. 10-16.
Contact info
Energivej 33, 4690, Haslev, Denmark
- 70 24 24 94
- www.fibia.dk
2.9
Average
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God service og fremragende information…
God service og fremragende information om produktet.
8 December 2021
Reply from Fibia
Hej Per
Tak for din anmeldelse.
Dejligt, at du modtog kompetent og tilfredsstillende rådgivning om dine muligheder ved henvendelse til Fibia.
Venlig hilsen
Simone, Fibia
We have been a customer of fibia for…
We have been a customer of fibia for years. Recently the service has become very poor with lots of shut downs. We get half the speed that we are paying for and when you call service your put on an endless loop of really bad music. No cue count nor wait time. Sorry to say but it might be time for a change. With 4 internet breakdowns this month alone the service has become unreliable.
6 December 2021
Unprompted review
Reply from Fibia
Hi Zegotech.dk
We would like to investigate it further. All our queues should inform you about the average wait time and also provide you with the possibility to get a callback.
You are welcome to send ud an e-mail to trustpilot@fibia.dk with your address and a copy of this review.
Best regards
Lasse
Fibia
sød sød behandling vh birthe
4 December 2021
Reply from Fibia
Hej Birthe
Tak for din anmeldelse.
Dejligt at høre, at du havde en positiv oplevelse med henvendelse til vores kundeservice.
Venlig hilsen
Simone, Fibia
Useless!!!
Useless!!!! Got this Internet this Tuesday and it didn't bloody work, had to call them to activate the freaking WiFi which took them two hours to call me back.
And then the Internet doesn't even function properly, I cannot play games I cannot stream anything at all I can't use my phone either cause the Internet is that ass, I'm supposed to be getting 500/500 and I'm not getting any of that. I asked to get a technician and I cant even get that without having to pay for their screw up. I had to write all these lame pointless emails to them in order to have a technician come by and check what tha hell is wrong with the router.
This is the worst net provider I've been with, I'm gonna quit and go back to my old one. Would not recommend this, all they do is stale and not help.
3 December 2021
Unprompted review
Reply from Fibia
Hi Büsra
I'm sorry to hear that you have a bad experience with your connection.
We have a speed guarantee on all our connections, but this only count for a cable connection. If you use WIFI there is no guarantee anymore, since it's not possible to make that guarantee.
If you lack a wider reach on WIFI, it's possible to get more Wireless units to our SmartWIFI. If you need another unit, then call us at 70 29 24 44 and order one.
Best regards
Lasse - Fibia
Reply from Fibia
Hej Jesper
Tak for din anmeldelse.
Super godt, at du er tilfreds med din service fra Fibia.
Det er sådan, det skal være.
Venlig hilsen
Simone, Fibia
God betjening i teknisk support
1 December 2021
Reply from Fibia
Hej Carina
Tak for din anmeldelse.
Alle tiders, at du er tilfreds med din hjælp fra vores tekniske support.
Venlig hilsen
Simone, Fibia
Reply from Fibia
Hej Martin,
Hvis du oplever problemer igen, står vi altid klar til at hjælpe. Tak for de pæne ord.
Hilsen Kathrine
Helpful support.
30 November 2021
Unprompted review
Reply from Fibia
Hello Andras,
Thank you for your kind words.
Best Regards,
Kathrine
Reply from Fibia
Hej Martin,
Jeg er glad for, at høre du har haft en god oplevelse ved kontakt til vores Tekniske Support.
Tak for din anmeldelse.
Du ønskes en god dag.
Mathias
Du var super god til at forklare og…
Du var super god til at forklare og mega tålmodig, tak for det og flere af din slags.
28 November 2021
Reply from Fibia
Hej Michael
Super godt, at du modtog kompetent og forståelig vejledning fra vores medarbejder til løsning af din henvendelse.
Vi giver rosen videre.
Tak for at du ville dele din oplevelse med os.
Venlig hilsen
Simone, Fibia
Reply from Fibia
Hej Bent
Tak for din anmeldelse.
Alle tiders, at du modtog god vejledning ved din henvendelse til Fibia.
Venlig hilsen
Simone, Fibia
Tak for super god support.
26 November 2021
Reply from Fibia
Hej Lise
Tak for din anmeldelse.
Vi er glade for, at du modtog kompetent hjælp til din henvendelse fra vores support.
Venlig hilsen
Simone, Fibia
super god service
23 November 2021
Reply from Fibia
Hej René,
Tak for din anmeldelse.
Vi er glade for at høre, at du har oplevet en super god service, ved kontakt til vores kundeservice.
Du ønskes en god dag.
Mathias
God forklaring og god service
19 November 2021
Reply from Fibia
Hej Michael
Tak for din anmeldelse.
Vi er glade for, at du oplevede kompetent rådgivning til løsning af din henvendelse.
Venlig hilsen
Simone, Fibia
Super service
18 November 2021
Reply from Fibia
Hej Per
Tak for din anmeldelse.
Dejligt, at du havde en positiv oplevelse med henvendelse til Fibia.
Venlig hilsen
Simone, Fibia
God service.
18 November 2021
Reply from Fibia
Hej Jacob
Tak for din anmeldelse.
Godt at høre, at du er tilfreds med din service fra Fibia.
Venlig hilsen
Simone, Fibia
Super service
18 November 2021
Reply from Fibia
Hej Søren
Tak for din anmeldelse.
Godt at høre, at du modtog lige den service, du ønskede, ved henvendelse til vores kundeservice.
Venlig hilsen
Simone, Fibia
Terrible WiFi connection.
Terrible WiFi connection.
I work from home and my partner studies from home so we need a solid connection. Half of the time, we need to resort to using our smartphone as a hotspot because we can't connect to the WiFi.
We have only been a customer for a few weeks now but this is by far the most unreliable connection I have ever seen in 3 countries.
17 November 2021
Unprompted review
Reply from Fibia
Hi Nico
It's sad to hear that the WIFI connection is not good enuough for your use. In Fibia we have 2 types of WIFI solutions. We have our standard WIFI from the Fiberbox and then we also have our SmartWIFI, which is WIFI extenders working as a MESH.
You are more than welcome to write to trustpilot@fibia.dk with your adress and a copy of this review, then we will look into your case.
Best regards
Lasse - Fibia
Reply from Fibia
Hej Karin
Tak for din anmeldelse.
Dejligt at høre, at du er tilfreds med den service, du modtog fra vores kundeservice.
Venlig hilsen
Simone, Fibia
First class service
I have received first class service from Frederik. He was very helpful and clear in his communication. The solution was suggested on the spot and the case was resolved without any additional cost to me. I wish all companies treated their customers this way.
17 November 2021
Reply from Fibia
Hello Tomasz,
Thank you for your review.
I am glad to hear that you received guidance in resolving your inquiry.
Good day.
Mathias
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