Fiat Reviews 529

Fiat does not stand by their vehicles. Our car became inoperable due to a safety recall. We were not the original owners, but Fiat had all of our information. They informed me that it was OUR responsibility to seek out potential recalls! Seriously?!?! We called to try to figure Out how to have this vehicle fixed because the closest dealership is nearly 150 miles away. We were given a case number and informed that someone will call us within 24 hours. I contacted them 48 hours later at that point was told that the case had not been reassigned but it would be up to four days. More than a week later I finally called back. I was notified by that extraordinarily unprofessional and unpleasant associate that not only was the case not reassigned but it was not going to be because it simply wasn’t important enough. And then he informed me that Fiat would do absolutely nothing to help us. And when I say nothing to help us that even included allowing our local mechanic to order the parts necessary to do this recall fix, even though we knew that we would be paying for everything out of pocket. The complete lack of common-sense was astonishing to say the least. Right now car dealers may have the ‘upper hand’, but that will certainly not always be the case. We will certainly never be purchasing a Fiat or Chrysler vehicle again… EVER.

The quality of cars is getting worse lately

In June of 2021, I purchased a brand new 2021 FIAT 500X Sport straight off of the showroom floor. I was so excited to be driving a car that has every option that I've always wanted in a vehicle. Within a few weeks I began noticing small little things the car would do. A lot of these would never repeat so I didn't take them as serious as I should have. The car stalled when I was reversing, my outside sensors wouldn't work and my radio wouldn't work. It had little pick up and go, however I traded in my Dodge Charger for this car so I thought I had to get used to driving a smaller engine car. Then I started noticing that I wasn't getting very good gas mileage. To be honest I just thought that I was filling up more than I should be and really didn't start keeping track of my gas mileage until I went on a trip and was stunned that I was averaging only 15 mpg!! The change oil light came on so I took it in for a oil change. I couldn't figure out how to change from kilometers so my mechanic change that at the time of the oil change. That is when I notice that there was a lot more mileage on the odometer and I was shocked, 2900+ plus more miles!! Oil changes are suppose to be done every 10,000 miles or 1 year when my actual mileage was only around 3900 miles. Why would my car be indicating needing an oil change?? A couple of weeks after the oil change I went on a trip. I was traveling home and had my cruise set within the posted speed limit and was pulled over out of state. The nice trooper gave me a warning speeding ticket because he believed me and told me to have my speedometer checked. I called my mechanic and set up an appointment. NOW HERE IS WHERE IT ALL STARTED WITH FIAT'S COSTOMER SERVICE. On March 28, 2022, a week before my already scheduled service appointment, I needed to call a tow truck for another unrelated issue. At this point I figured I only have about 4800 miles on my car so the dealership told me to call Fiat for a tow and they would bring it to them and they would look at the issue on the same day that I already had an appointment set up for the speedometer. Ok, easy enough, right??? Oh hell no!!! For 3 days my car sat! Nobody at FIAT could find the VIN to my car, they even told me that the car doesn't existed and that I wasn't the owner!!! I talked to 7 different representatives in 3 days. I was hung up on 2 times. Was promised several call backs and not 1 person ever called me back. I was put on hold many times upwards of 45 mins at a time and I was told I needed to pay for the tow! Out of frustration I called the dealership for help. It took them 3 hours in que with Chrysler to get everything straightened out and finally my car was towed to the dealership on March 31 at no charge. On April 8, 2022, the day of my warranty appointment my mechanic called and said that the speedometer was definitely off by 5-7 mph. From that day until currently they have not been able to fix this issue! They had an engineer come work on my car 5 different times, having to travel over 3 hours one way each time he came, and he couldn't figure it out. They talked to a engineer in Italy and he couldn't figure it out. I've had parts order and replaced and issue is still there. So this is what I'm understanding what is wrong. When the car was built, the car was internally programed with the wrong dimension size tires. This in turn as cause a whole lot of issues, the low gas mileage, over mileage on the odometer and speedometer be off! The day I bought my Fiat I drove away from the dealership unknowingly driving a extremely unsafe car! "A vehicle with a speedometer that doesn’t work can be very unsafe as well as unpractical. By not knowing your speed, you may put yourself at increased risk for citation by police officers. Being unable to determine speed could also increase the potential for an accident". Per yourmechanic.com. I was horrified learning this!!! Fiat has a case started and I have gotten a return phone call only 3 times to be exact, I'm being told that they are working on what they are going to do for me but "it's a complicated case". I finally was told just yesterday, June 8, 2022, that they are working on a buy back however my case worker cannot confirmed that will be the outcome and get this, if it is a buy back I will not be receiving a check from them for 6-8 weeks after they make that determination!! Today is 73 days since I've driven my car. I am BEYOND disappoint and so frustrated that a customer is treated so disrespectful! There is no way I will EVER buy or recommend a FIAT! On a side note I would like to give a huge THANK YOU to the dealership. They have been empathic, caring, concerned, keeping me updated with as much as they know. Not only that, they gave me a loaner car at no cost this entire time and told me that I could keep driving it until FIAT makes a decision. They have gone above and beyond and can't thank EVERYONE that works their enough.

They never called to try the car. However I received two emails thanking me for the visit and asking for my review. Poor business practices,

Nunca me llamaron para probar el coche y a pesar de ello recibí dos correos agradeciéndome la visita y solicitando mi valoración. Un comportamiento empresarial incomprensible, lamentable y a largo plazo suicida.

I have had 3 fiat 500, over the past 7 years, I recently went to change the 1 I have now for a new 1. The staff at the dealership where rude & uninterested in what I wanted 1 even attempted to sell me a bmw, I felt intimidated & frightened, needless to say I have no new car & now no dealership to go to,

We leased a Fiat 500 for our daughter just over 3 years ago from Glyn Hopkin, Chelmsford. She uses it mainly for motorway driving to uni. There are only 18000 miles on the clock. It’s warranty expired about 4 weeks ago prior to which we had it serviced. Interestingly Glyn Hopkin tried to cancel this service and reschedule it for when the warranty would have expired! We vetoed this and were immediately given a date within the warranty period! (The servicing is very expensive generally and the customer service always extremely poor). Yesterday, thankfully not on the motorway, the clutch went. My daughter managed to pull into a small industrial estate. She was very upset and called home, we told her to call the recovery service Glyn Hopkin provide if you have your servicing done with them. Be advised this is most definitely not worth having. They will only make one stop and will only take your car a maximum of 31 miles meaning we couldn’t get it taken home to a garage near Chelmsford. My daughter was left stranded in the dark on an industrial estate very distressed and upset, had the young man in the pick up not waited with her (although his boss clearly did not want him to, kept ringing and asking why he was taking so long) until we managed to contact the owner of the hotel she was staying in, who very kindly picked her up, she would have been alone in the dark with her bags at the side of the road. I would advise you if you are unfortunate enough to have a Fiat 500, get your own roadside assistance immediately. When you consider the car has low mileage, used mainly on motorways, is just 3 years old and regularly serviced the clutch really should not be an issue. Part of our reasoning for getting her a new vehicle was to avoid these types of issues that you would normally associate with older vehicles, we obviously consider her safety as paramount and thought this would be a safer option for her!
Just out of interest I contacted a Mr Clutch franchise to get some idea of the cost of replacing it. The gentleman there advised me this is a huge problem with Fiats, so much so that he keeps several reconditioned units in stock. The cost of getting it replaced there was £360. I wonder how that will compare to wherever it gets taken! Oh wait I have now asked Fiat and surprise surprise £500 to £600 almost twice as much!

We will certainly not be considering another Fiat car for our daughter. Can’t wait to get rid of it.

I bought my new motorhome in may 2021it seems to be using far too much Adblue went to a local garage not fiat they said it sounds like it’s using far too much compared to other models ie ford get it checked went to the fiat dealers told them how much it’s going through had to leave it with them to do tests. Went back next day they said everything is fine ? Got a bill for £38 because they say there is nothing wrong fiat won’t cover it within the warranty ? But it’s still using about three times more than a ford Motorhome ?. I wasn’t keen on paying because it should be covered in warranty but wouldn’t get it back if I didn’t pay so just paid it to get my Motorhome back. Then the Motorhome had been sitting in my driveway not started for around three weeks so I went to take it for a run but wouldn’t start ??. I called the emergency number RAC came out to assist very good response from RAC they within 30 minutes. He used jump leads to start the Motorhome.He then carried out tests on the battery it came back saying it needs new battery get it checked from fiat. I got a call next day from someone called Amanda from Italy asking if everything was okay I explained what happened and said I will have to get it checked another 70 mile round trip to the fiat garage. The garage said they would test it but if nothing is wrong there would be a charge? I told them no way I had spoken the customer care they said there will be no charge . I then got back to Amanda at customer care explained again the garage said there would be a charge if everything was okay she said she would talk to the garage and get it fixed out so I put it back in. I called back to arrange pick up when I got there he said they couldn’t find anything wrong with it ??? Everything was turned of in the van so there was nothing being used to rundown the battery confirmed by the RAC. I told them customer care told me there would be no charge but was told no payment no Motorhome. I contacted customer care from the garage to get them to confirm there shouldn’t be a charge asked to talk to Amanda but she was on another call the guy I was talking to said there was nothing wrong so I needed to pay. Just unbelievable lies I have been told I had to pay £158 to get my Motorhome back would have probably been cheaper buying a new battery ?. I asked the guy I was talking to email me the complaints procedure but shock no email. It’s my first and only fiat van. I have been using Ford transit vans for my Business for years never had problems with them. In short DONT buy a fiat.

Ciao Fiat is one of their logos and I wish I could exercise that option! Let me state I bought one of the first Fiat 500 Electric Cabriolets in the UK, so some may say I was inviting trouble! However I'm delighted with the car and I already have another Fiat 500 that I've also had since new. As a company to deal with they are atrocious. There were small issues to address as one may have expected on a car driven by software. So I was not surprised it was recalled for a software upgrade, but I was bemused there was an 8 week waiting time until it could be upgraded and it was then required for 5 days. The worst aspect however is charging the car, being a top of the range model it comes with a 7KW charger wall box to charge the vehicle FOC which is much faster than the standard 13amp charger. This is all connected to an app on my phone. I was not amused when for the first time I drove the car to within 5% of the battery life and the recharge time to 100% was 34.6 hours. The Wall Box is a complete pain, it's not on the UK government approved list for grants, therefore the cost of giving you one FOC is much greater and a lot slower than if you went out and bought a more credible and faster brand! It took 3 months to establish these facts, as getting a response from Fiat is nigh on impossible and when you do! think chocolate Fireguard or ashtray on a bicylcle! I finally decided to trash the free WallBox and get a proper one!
It is claimed the car can achieve 200 miles on a full charge but think 150 at best with sensible driving.
But don't get me wrong it is a great car to drive.

recently purchased a pre-registered FIAT 500X in MATT paint from Wilsons Epsom.
they sold me GardX paint protection.
after application the Paint looked terrible.
GardX said - our paint protection is NOT suitable for MATT - never apply.
FIAT said 3 year paint warranty maybe void.
GardX & Wilsons said the treatment can be easily removed by solvents and orbital polisher - FIAT said NEVER apply any wax, T-cut, polish, treatment or other harmful materials to MATT paint and NEVER use orbital polisher - HAND WASH ONLY or warranty void!
I returned the car and got my money back, but that left me with no car for 3 weeks.
Very poor GardX knowledge transfer, for sales, application and aftercare...
FIAT need to be much clearer about how to care for MATT Paint and Warranty T&C's

I have a fiat Tipo, 2017 HB with 1.3 mjet engine. It's quite good on consumption, acceleration and free space inside the car; however, the design of the windows limits the view of the driver. When I try to get into a road, I struggle seeing if a car is coming on my right.

Fiat 124, my favorite car ever. IAnd I've owned a bunch--5 BMWs, Subaru BRZ, 2016 Miata, several VWs and multiple Toyotas. I bought my 2017 manual Classica in 2019 with only 3k miles on it. It now has 17k and is a really great driving car. Don't worry about Fiat's reputation for unreliability--this car is a joint venture with Miata and has the bulletproof previous generation manual transmission. The heart of the little roadster is the 4 cylinder Fiat Multi-Air engine, which is a proven motor with good performance and reliability. I find no issue with turbo lag, but to be clear, this thing is not a straight line rocket. It's a roadster that is made for canyon carving and is great for spirited driving around town or out in the country too. I really love this car, and it gets great mileage to boot! I am constantly complimented on its looks, and most people have no idea what it is when they pull up beside you. Top down driving is the best!

124 Spider!
Top car top quality tor driving pleasure.
All the best for FIAT Company & FIAT Models.

THANK YOUFIAT

All my fiat cars have broken down unexpectedly and their support is absolutely horrible. No trust for this brand.

We know fiat is a best company. But your car not selling India because of not proper customer service. In my plan you need to make one budget and efficient car in India and also best service. Then I hope people will buy your cars.Thank you.

My 2 yr old, low miles Fiat 500 broke down with clutch issues, fortunately Fiat Assistance did sort it under the manufacturers warranty (albeit with a few niggles but we are in lockdown). I also initially had problems trying to get through to their Italian based call centre. The car itself feels low quality, I would not buy Fiat again.

The Mirror sensor on my Fiat 500X wasn’t working properly. Had no option but to take it to a Fiat Garage for repair. They (of course !!) had to replace the entire unit. £412.00 later ..... what a complete rip-off - extortion. Won’t ever buy a Fiat again !

My Fiat 500 is on a lease contract, still under warranty. On way to work this morning, I had a puncture. Managed to get back home. Rang the number on the sun visor (on one of their stickers), number not recognised. Tried again same problem. Tried ringing from the landline, 'Number nor recognised'. This number is supposed to be for breakdown assistance! Not helpful when you need to contact them in an emergency. I rang Fiat at the local dealership where the car came from. Given the same number. Tried again in case I had mis-dialled initially. Same problem. Rang Fiat service again, "No one else has had a problem getting through". Very helpful. I do have a puncture repair kit, that Fiat provide, in the boot, which I have never used, so wouldn't feel safe using it, never mind driving the car afterwards to the nearest tyre place. I have now had to ring a mobile tyre company, to try and get the tyre I need, before they can come out to replace it. Lost a days pay from work, plus the cost of repairs which, I am aware I am responsible for. I know the Fiat is Italian, but why don't they have a UK number you can ring from the UK, that you can actually get through on?? I won't be having another Fiat car. This is the 2nd issue I've had with this car. Not impressed!

We have a 10 year old campervan based on a Fiat Ducato chassis. In September the heater matrix unit, which is lodged in the middle of the dashboard broke, meaning steam was coming out of the
heating vents. We managed to limp back from France, as we were losing coolant and took it to the local Fiat dealership which we have used since owning the vehicle.

To cut a very long story short we took it in on the 09th September 2019 and got it back on the 11th December 2019. The delays were around locating the parts required to fix the problem.
We were quoted £1300+vat for the part and £1k labour (the whole dashboard has to come off). After looking at non genuine options which came out at £84.00 (that's not a typo)
which wouldn't fit (it took about 4 days for all that to happen) it transpires there was a genuine £460+vat repair kit all along so we went for that option instead but they couldn't get the right connectors. This went back and forth with Fiat Italy (where the spares come from) for weeks. Our end of October half term holiday was approaching and we were due to go to Cornwall in the camper so I escalated to Fiat Customer services for their support.
Frankly they were worse than useless, very unsympathetic and couldn't see beyond 'but your vehicle is out of warranty'. I am well aware it is out of warranty and wasn't expecting it fixed for free. My complaint to them was the delay and incompetence finding the right parts that was about to spoil our holiday plans. I asked the customer service lady, if they would be prepared to give me a replacement camper because owing to their incompetence, mine wasn't going to be ready. To add to that, Fiat in Italy refused to open the boxes to check it was the correct part before they ship it so we had to wait for it to arrive in the UK (which can take up to 10 days) then open the box which just added unnecessary delays.
So anyway, Fiat customer services informed me they don't do replacement vehicles. ok I didn't think they would but it was worth asking, so I asked if they would reimburse me for the cost of hiring bikes etc. Because we would not be taking the camper to Cornwall we would not have any of our bikes, wetsuits, equipment etc. and would also now have to pay for accommodation, the answer was no. ok, so how about a free service, or some kind of gesture of goodwill to acknowledge the situation we find ourselves in because of Fiat. Er, that's a no as well. ok, so can I speak to your manager please as I don't think that is acceptable, she replied "I am the manager, there is no one else you can speak to". ok, so how do I make a complaint, "we are the complaints department as well so your complaint would come here".That was Dawn in customer services. Although they work for Fiat UK they are based in Italy which I sadly thought might make it easier to solve our problem.
Dawn and the customer services team added no value to this situation at all. Often the garage would call me with an update followed by Dawn a day later with old information.
The dealership, Adams Morey in Portsmouth, stepped up to the plate and took a hit on the cost of the parts and labour to recognise the appalling situation. So I have utmost respect for them as this is Fiat's incompetence not theirs. Sadly, all this means, along with all the other owners facing similar dissatisfaction with Fiat Customer Service is that I will not by Fiat again.

So the cost of a service has just lost them a loyal customer and future sales not just me but others who read this and are undecided what to buy.

That's a great business model Fiat.

My parents worst decision they ever made was agreeing to a fiat 500 on finance....before we get to the car lets talk about the support, awful..constantly lying and making it hard as possible to get the car paid off...garage lied about disabling stop and start even though it was on before it went in but came out with it off? guessing they have ghosts roaming the garage floors..doesn't matter anyway seeing as stop and start packed up a few months later.

The car...awful in general, not only do they look rubbish but the actual engine etc is rubbish, first month of having it we discovered how bad the heater was and car just steamed up 24.7, buttons and controls are something you would expect to find from a plastic toy car not a £6k car...interior turns black after a while and everything just falls to bits..after 3 weeks of owning it and "fiat serviced it before selling" just for the starter motor to fail and needed a new one...one door alone weighs more than whole car put together.

Defiantly not a pleasant time with Fiat and we cant wait to get rid of it.

Only good thing is fuel usage is low and it has power when needed unless say you're packed for a holiday and driving there then take my advice and slap some turbo's to it because you'll be lucky to hit 30.

Fiat Customer Service is a disgrace. My 1 month old spider had a fault on the passenger window that took 5 weeks to resolve. Dealership (Forward Autos - St Helens) cannot be faulted, Fiat Customer Support was non-existent. Fiat Technical were hamstrung because parts were unavailable other than from Mazda (or wait at least a week for shipping!!) I was offered no compensation by Fiat for the delayed resolution but the dealership were so embarrassed by Fiat's attitude that they paid 1 month HP for me.