Dyson Suomi Reviews 

★☆☆☆☆

I expected much better from a globally known brand like Dyson. My brand-new Airwrap i.d., purchased from Dyson.fi, failed on its very first use. I sent it back in early September. Dyson confirmed it could not be repaired and offered a replacement, but the email asking me to confirm my delivery address would not accept my reply. Following up through WhatsApp has been slow, confusing and time-consuming.

I repeatedly explained that I was travelling abroad and needed the replacement before leaving. Dyson assured me several times that it would arrive in time. Yet when I called on 28 September number +358 9 4255 2095 , I learned that the replacement had not even been shipped. I leave on 29 September for three months. The agent could offer no solution beyond telling me to contact the courier myself when the parcel is eventually sent.

I have spent over a month chasing a working machine. If I could still return it for a refund, I would buy another one from a local shop instead of waiting indefinitely. I am deeply disappointed by both the faulty product and Dyson’s customer service.

Dyson.fi never delivered the order after three weeks. I tried with customer service (four separate times) which went to some customer center in India. Dyson.fi made it look like UPS was delivering the product for a week. When I reached UPS for delivery status UPS responded that package is not yet received only waybill is created. This entire thing was a waste of time and money. There is no cancellation possible from Dyson directly. It takes another few weeks of struggling with customer service and they responded with the usual "Our expert team will process your request in 24-48 working hours".

Horrible customer support for returned product. No way to reach a human just chatting with chatbots

The price of Dyson replacement parts (=reasonable) is really one of the reasons for continuing with the brand.

Step by step instructions, new part delivered to my home address, and now my Dyson works perfectly. Process took four business days from my first contact. Absolutely amazing service.

I am getting really fed up with Dyson. My device broke in May and I still have not received a new one. I was told that Dyson will contact me in 3 to 5 working days to confirm the exchange of my device to the new one. However over 20 days passes with no contact. Today when I asked about it in the chat, the customer service told me that they don’t have that in their storage. I was given no information about this until now when I asked about it. Then the customer server just leaves the chat in the middle of our conversation and I still got no answer to how and when will I get a new device. I have never in my life seen a customer service this poor. Only way to contact is the chat that provides no answers. When im paying almost 600€ for a hair device I would at least excpect a working customer service to help me with a faulty device. I am beyond disapointted and will next contact a customer service ombudsman. Honestly at this point the whole company just feels like a huge scam selling faulty expensive products.

Good service, but only in english 😄

Easy to use. Excellent cleaning results.

Worst customer service ever for a product that is relatively expensive. For starts, to gain any customer service, I had to deal with labourous chatbot that insisted entering every line of contact details and product codes etc. Only to be directed to a general Dyson spare parts page: 'there you go, figure out yourself what filter you need'....

After having to fill in ALL those details, the minimum I would expect is a product specific spare parts recommendation I E. 'this is the filter you need'.

I got the wrong filter, the invoice I received in the post box included an email address for customer service. I contacted them to ask about returns. Email bounced back!!

Then I forwarded this bounced email +original email to Dyson business section customer service that I found online (the only email address visible) with a request that they forward the emails to relevant department... And nothing!! Again.

Dear Dyson that is 4 service failures in just 1 transaction!!! Is this really the level of non-service your customers have to put up with??!!

I slept well since I use the product.
I have an allergy and this helps me
especially at night.

I recommend for people especially with asthma and
allergy

Dyson in Portugal is a disgrace. Nobody cares in Dyson uk. I've been cheated with false publicity, prices that vary in parts to solve the problem, delivery that doesn't comply with timings. Everything they say is false and every step of the purchase has been a nightmare. Stay away. Avoid at all costs. Tried to get help by all means and can't get a solution for the problem Dyson caused

Dyson Nordic were absolutely nice to me when they exchanged air wrap which was bought in US to the European one. I had no idea, that this one cannot work in Europe. Thank you guys!

Good delivery service. You get text updates when your delivery will arrive so you can make sure someone is home to receive it.

Everything works fine. But now considering switching the model to newer one.

I bought my dyson because it was my dream vaccum, and it was wonderful, powerful and kept my dog-friendly house clean, however, it hasn't worked in the past 2 months, I have been back and forth with the assistance service and now I'll need to send the whole thing somewhere else! This was an investment, not a cheap gamble! I'm so disappointed!!! :'(

I received my product with defects. When I tried to reach out to customer service, I was welcomed by chat bot that redirected me to WhatsApp. There I was greeted by another chat bot that promised to connect me to an expert. A week after, I still got no response. Dyson-Fi, are you there?

Dead on arrival. Hassle to get bew one

The new Dyson V12 made my cleaning routine a true pleasure, I didn’t even realize I had so much of dust in the house. It is so lightweight and powerful at the same time that I don’t doubt the value for its cost. Changing heads is so easy and my favourite part is the green light illuminating tiny speckles that you would never see in ambient light. Especially in love with V12 when vacuumcleaning the stairs and carrying it up to the second floor. Even my friend’s 1 year old child can handle the device with one hand. So this is a great investment in yourself and your home. Cannot comment on the durability and the life of it yet, I had my Airwrap broken within the first year, so will be challenging V12. But so far I am in a honeymoon with my new Dyson.