FERRE UK LTD Reviews 727

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service, noting its speed, efficiency, and the helpfulness of the delivery personnel. Many people are delighted with the products, often highlighting their appearance, quality, and functionality, with several reviewers specifically commending the cookers and hobs for their performance and features. However, some customers experienced issues with product quality, receiving items that were damaged or had manufacturing defects. A few other people also felt that the customer service was unresponsive, particularly when trying to resolve problems or arrange replacements, with some reporting difficulties in contacting the company via phone or email.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise products like... See more

Quality

Clients share ambiguous opinions on quality. Many customers express satisfaction, praising items as... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Service

People report ambiguous experiences with service. Many customers praise the prompt service, timely delivery,... See more

Customer communications

Consumers find contact to be negative, consistently reporting difficulties reaching the company. Many... See more

Based on these reviews

Rated 4 out of 5 stars

I was apprehensive about this item. I ordered the Ferre dual fuel cooker as I desperately needed a new cooker only to read the negative reviews later. I must say that the customer service is almost no... See more

Company replied

Rated 4 out of 5 stars

First I bought a cooker hood. I needed a 50cm hood so the choice was small. It's very nice but it's also very loud when the fan is on, even at the lowest setting. Also it came without carbon filters w... See more

Company replied

Rated 4 out of 5 stars

Took a few attempts to sort the delivery out, info from carrier was very confusing with their system offering to deliver between 00:00 and 02:15 on a Friday 😳 but after a few calls we managed to agre... See more

Rated 4 out of 5 stars

We needed a 50cm extractor unit to fit the confined space in the kitchen. The Ferre unit was just what we needed. The appearance, quality and functionality are spot on. The only thing that let it... See more

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Rated 5 out of 5 stars

Fantastic cooker, lots of space inside. So many different functions, including, self cleaning and air fryer function. Once I’d understood how it all works using my phone to program the cooker, is th... See more

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Rated 5 out of 5 stars

First cooker hood arrived damaged. Contacted company and dealt with Furkan. Collection of damaged hood and despatch of new hood started immediately. Furkan kept me updated throughout process. Extremel... See more

Company replied

Rated 5 out of 5 stars

Very nice product considering it was the cheapest I could find but also fits my application perfectly. It is to fit into the victorian kitchen chimney and vent out of the back wall so it's compact siz... See more

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Rated 5 out of 5 stars

found this cooker after lots of searching for one with a Wok burner. the price compared to other like this is very competative indeed. Ordering was very easy via your website and delivery was onl... See more

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Rated 5 out of 5 stars

Bought a dual fuel cooker for a very good price. Prompt delivery. I am extremely pleased with robust construction of the cooker and its very efficient performance. Having had only two years of an awf... See more

Rated 3 out of 5 stars

Hi, Love the look of an extractor I nave recently purchased, however it’s arrived damaged. It’s supposed to be being fitted today. My fitters last day is tomorrow. I need to arrange a replace... See more

Company replied

Rated 5 out of 5 stars

What a professional and personal experience I had buying my cooker from you guys. You made every part from helping me choose the ideal oven to the prompt delivery enjoyable and easy. I've recommended... See more

Company replied

Rated 5 out of 5 stars

Thank you, your delivery was organised very well, good connection during the day of delivery. But still I can't say anything about the cooker itself! Because I didn't use it yet. Thank you again

Company replied

Rated 5 out of 5 stars

A great buy. Looks like it will fit easily and neatly and give our kitchen a very stylish upgrade. With it's classy looks, quiet fan motor and carbon filters we're very pleased with our purchase. Deli... See more

Company replied

Rated 1 out of 5 stars

AVOID at all costs! Purchased a gas cooker, within weeks the door has fallen off and one of the gas rings isn't working. Whilst they've replied saying they'll refund us they're not taking into consi... See more

Rated 1 out of 5 stars

Purchased a Ferre cooker hood from Ferre for a new kitchen .After2 months the lights failed .Initial contact with Cihan Emiroglu seemed positive .Send a video demonstrating the fault , we did ,but t... See more

Company replied

Rated 2 out of 5 stars

Appearance is ok. After installation the main burner goes off after sometime. Later on high flame it started spitting yellow flame in between. The main over tends to open more often while using.... See more

Company replied

Rated 4 out of 5 stars

The item arrived on time good service. The actual item was a disappointing. A cooker hood it’s sounds like a truck in the kitchen.

Company replied

Rated 5 out of 5 stars

Great experience would definitely recommend. Great product, i had not heard of the company before my purchase, but I am very pleased, The mini oven is perfect and the fan makes all the deference.

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Rated 1 out of 5 stars

When purchasing the cooker we were given a delivery date; once purchased the date changed to the following week. We then were asked to track delivery with a pallet company that keeps updating the deli... See more

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Rated 4 out of 5 stars

Everything good except the legs are not sturdy enough and the whole oven wobbles. I had to repair one leg as it couldn’t handle the weight when manoeuvred from on its end to upright after fitting the... See more

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Rated 5 out of 5 stars

Ordering was easy and delivery drivers were very helpful I cldnt asked 4 a better service. The gold cooker was far better in real life than sering it on line .

Company replied

Rated 5 out of 5 stars

This cooker is beautiful, the nicest cooker I have ever owned, I'm really happy with it, and the delivery time was really fast. I would recommend this company to anyone looking for that special applia... See more

Company replied

Rated 5 out of 5 stars

The best hob ever!!! A truly elegant looking hob, it’s so easy to clean with removable heavy solid pan supports and the price was unbelievable, I would definitely recommend this Ferre hob.

Rated 5 out of 5 stars

Great service from a company I am ashamed to say I've never heard of. My hob was delivered perfectly on time and packaging superb. It was fitted the day after and I am very pleased with it,,, good... See more

Company replied

Rated 5 out of 5 stars

Very prompt delivery,a lot quicker than I thought it would be. Haven’t even had the kitchen done yet. Delivery company was courteous and very helpful.

Company replied

Rated 5 out of 5 stars

Faily quick delivery came separately in a van with cooker and rest came in a little car don’t get how it’s profitable but all supplies I got very happy would recommend

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Rated 5 out of 5 stars

Bought this for my daughter. She loves it. Super product. Great quality cooker. The style of it suits her newly renovated kitchen perfectly.

Company replied

Rated 5 out of 5 stars

My son is very pleased with the oven I bought him after his microwave/oven died. It was such a good price that I wasn't sure how well it would perform, but he assures me that it cooks very well and he... See more

Company replied

Rated 5 out of 5 stars

Easy to order delivered on time . Very good service. Excellent Quality Havent fit it yet but checked it over we are very pleased with the gas hob very good value for the money that we paid.

Rated 5 out of 5 stars

I love this duel cooker and so much value for money too the colour the easy set up five stars from me we love it it has transformed our kitchen thank you even delivery was so simple the guys were grea... See more

Company replied

Rated 5 out of 5 stars

A real step-up from an oven without a fan. Do treat yourself to a fan-oven. It doesn't cost a lot more. 30L is big enough for a single chap, and it's easy to accommodate on a countertop.

Company replied

Rated 3 out of 5 stars

I like the vintage look and simplicity of operation. I like the gas taps, they are metal and rustic. The colour is nice. The item is well priced. The legs on it are plastic and present difficulty wh... See more

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Rated 5 out of 5 stars

Fast and efficient delivery, amazing value for money, and a lovely gas hob, can’t fault ferre at all,

Company replied

Rated 5 out of 5 stars

Pictures don't do the cooker justice. Looks much better in person. Good fit with adjustable legs to get the height just right. All seems to work very well. Will recommend

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Rated 5 out of 5 stars

the website is informative. the service was excellent and very quick. the item seems of good quality,time will tell if it lasts

Company replied

Rated 1 out of 5 stars

Their company phone number does not work. The contact website on the warranty is not active. A really bad company. I'm going to have to visit them in Dudley. The owner called Cihan EMIROGLU is T... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived when expected. The delivery man was very pleasant and delivered the cooker with care. I absolutely love my Ferre gas cooker.

Company replied

Rated 5 out of 5 stars

Needed a new cooker and reviewed a lot on various sites. In the end got a bit confused and ended up ordering the wrong one, needed all gas not dual. Sent a couple of messages,but it was over the weeke... See more

Rated 5 out of 5 stars

Blue flame KTF 2200.50 Excellent oven Good value for money Next day delivery Excellent service

Company replied

Rated 5 out of 5 stars

it was easy two order ,fast deliver and a good cooker its the second one i had my nice had the first one she love it

Company replied

Rated 4 out of 5 stars

Lovely gas cooker. Love the extending legs. You can not hardly ear the gas when the hobs are on so gentle. The fan oven is great. Only thing this model didn't come with glass lid. Very stylish. And no... See more

Rated 1 out of 5 stars

Please do not order anything from this company! If there's any issue with damage and you have paid cash you can say good bye to your hard earned money. Ordered a cooker that was delivered damage... See more

Company replied

Rated 1 out of 5 stars

Our oven fan failed. We are waiting for Ferre to pay the engineer in advance for our warranty repair to take place. No response to date to repeated messages to ferre from myself and the repair agent.... See more

Rated 1 out of 5 stars

I’ve already written a review on my cooker. I confirm that it is still complete rubbish. Very poor customer service. Jumped through hoops to get a their third party engineer, Repair Master, to at... See more

Company replied

Rated 5 out of 5 stars

The hob was competitively priced and good quality on arrival. Product was well packaged and arrived promptly

Company replied

Rated 1 out of 5 stars

Bought a brand new cooker it arrived scratched, damaged and without a cable and plug. When I emailed with my concerns they offers a £15 refund which doesn’t cover the cost of the delivery let alone th... See more

Company replied

Rated 1 out of 5 stars

Worst service I've ever had. You aren't listened to whatsoever. I was sent a broken oven, then it was a nightmare to get them to agree it was broken even after sending video evidence. From first order... See more

Company replied

Rated 1 out of 5 stars

Initially a prompt service and delivery on time as scheduled. However soon as a minor problem is highlighted and you get in contact with them they don’t want to know, typical got your money now don’t... See more


Company details

  1. Wholesaler Household Appliances
  2. Household Goods Wholesaler
  3. Kitchen Furniture Store
  4. Kitchen Supply Store

Written by the company

Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine. Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.


Contact info

3.8

Great

TrustScore 4 out of 5

727 reviews

5-star
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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bought the mini oven from them

Bought the mini oven from them, the order have cancelled from them by via email without any reason, but they still charge money in my bank , contact them, phone not answering, email and WhatsApp not replying,... Worst companies... avoid to buy anything from them , lucky i call the bank to dispute the payment, only get my money back...

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Great Cooker for the Price

Took a few attempts to sort the delivery out, info from carrier was very confusing with their system offering to deliver between 00:00 and 02:15 on a Friday 😳 but after a few calls we managed to agree a mutual time and it was delivered well within the window time frame given. The cooker is perfect for what we wanted with the electric oven and gas hob, love it

25 February 2026
Rated 4 out of 5 stars

The item arrived on time good service

The item arrived on time good service. The actual item was a disappointing. A cooker hood it’s sounds like a truck in the kitchen.

26 February 2026
FERRE UK LTD logo

Reply from FERRE UK LTD

Many Thanks for choosing FERRE

Rated 5 out of 5 stars

Ferre 5 hob gas cooker

Wanted to cancel my order - 5 hob gas cooker due change in my plan. Contacted them via WhatsApp and they cancelled it and refunded it without any issue. Great service. Thanks.

23 February 2026
Rated 5 out of 5 stars

Excellent

Easy to order delivered on time .
Very good service.
Excellent Quality Havent fit it yet but checked it over we are very pleased with the gas hob very good value for the money that we paid.

19 February 2026
Rated 5 out of 5 stars

Ferre cream cooker

Needed a new cooker and reviewed a lot on various sites. In the end got a bit confused and ended up ordering the wrong one, needed all gas not dual. Sent a couple of messages,but it was over the weekend. Come Monday I found a phone number and called instead. Had everything sorted out in a couple of minutes. Gentleman was very helpful

19 February 2026
Rated 5 out of 5 stars

The best hob ever!!!

The best hob ever!!!

A truly elegant looking hob, it’s so easy to clean with removable heavy solid pan supports and the price was unbelievable, I would definitely recommend this Ferre hob.

22 January 2026
Rated 1 out of 5 stars

Avoid and save yourself the headache!

Avoid at all costs! Very bad customer service, very similar to the previous bad reviews. Bought a 6 burner cooker and one of the burners doesn’t even work. Have called, emailed and whatsapp messaged to try and get this resolved but the issue still hasn’t been fixed nor have I heard back.

If there was an option for 0 stars it would be 0. As soon as you’ve purchased an item the company no longer care and are not helpful at all, as they’ve already got your money.

Please avoid!

26 January 2026
Unprompted review

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