Visited Fenwicks to do lots of shopping on a brief visit. Loved the store but we had a small dog with us & none of the cafes allowed dogs so we had lunch elsewhere. So many places are dog friendly... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Package arrived within timescale but considering it was a shirt costing £250 I was not happy to see it was literally packaged in a plastic bag , thrown in the back of a delivery van, luck more than ju... See more
Company replied
I wish we had a Fenwicks in Scotland! Their customer service is exemplary and my deliveries have been fast-tracked and on time each order. One purchase was too big and the customer service team sear... See more
Company replied
I was after a Damson Madder Lou jacket and there were product details and returns information on the site. Fenwicks is a well established company and, as this was my first time of ordering online from... See more
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Company details
Information provided by various external sources
Brilliantly British in style and spirit, Fenwick is the department store of note for shoppers of exceptional taste since 1882.
Contact info
39 Northumberland St, NE1 7AS, Newcastle-upon-Tyne, United Kingdom
- 0800 783 1783
- customerservice@fenwick.co.uk
- www.fenwick.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Summer beauty treats!!
Fantastic summer beauty bag !!! Got free with Father’s Day aftershave win win ! All
The goodies inside are brilliant hands up to who put this years together. !!
Excellent quick delivery beautiful packaged , always trust fenwick for exceptional service
9 June 2026
Unprompted review
Reply from Fenwick
Hello Amanda,
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Excellent customer service
We visited Fenwicks in Newcastle and the first stand we walked past was the Creed stand which we just had to write a review about the service received. Theresa gave excellent customer service, able to provide a lot of knowledge on the range of fragrances offered and we came away thinking wow what great service. Don’t see this as much nowadays so was great experience. Thanks to this lady for being amazing and very helpful
6 June 2026
Unprompted review
Reply from Fenwick
Dear Lisa
Thank you for taking the time to share your amazing experience your received from the team in our Newcastle store.
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Fool me once, ill just go elsewhere.
A regular customer purchasing high value fragrance. One arrived broken, scratched, and leaking. I sent all the images needed with a full explanation. The Fenwick process is not helpful, fair or a positive customer experience. In fact, it relies on the customer doing all the work. Repackage, return, wait for the refund, then repurchase if you want. Nothing for Fenwick to do.... So i've decided rather than spend my money with Fenwick again, ill just go to other companies with better policies and service. Thought Id share my views. 1 star. Thanks for taking my money and sending me a broken glass. Never again.
3 June 2026
Unprompted review
Reply from Fenwick
Dear DJ
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Ordered a Kori Lefkada linen dress…
Ordered a Kori Lefkada linen dress which is just gorgeous and great quality and a Sea Level Reef Square neck one piece swimsuit, which is very nice and good fit. Prompt delivery. I’m very happy with my Fenwick purchases.
3 June 2026
Unprompted review
Reply from Fenwick
Hello Fiona,
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Fabulous experience of buying a…
Fabulous experience of buying a seersucker Barbour S/S Shirt.
Great price, beautifully wrapped and quick delivery.
1 June 2026
Unprompted review
Reply from Fenwick
Hello Carl
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
To the beautiful lady at the Atkinsons…
To the beautiful lady at the Atkinsons perfumes and equally beautiful person at the Van Cleef & Arpels perfumes at Fenwick Colchester , YOU ARE AMAZING!!!
You are the epitome of excellent customer service and thank you for absolutely making my day!
1 June 2026
Unprompted review
Reply from Fenwick
Dear Maria,
Thank you for taking the time to share your amazing experience your received from the team in our Colchester store.
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
I have attempted to place several…
I have attempted to place several orders for items that are clearly listed as being in stock. Each time, I am able to proceed through the checkout process and receive an email confirmation with an order number. However, shortly after, I receive a follow-up email stating that my order had been cancelled due to the items being out of stock.
These orders were not placed on the same day; they occurred over the span of several days/weeks. This suggests that this is not a temporary synchronization delay, but a persistent failure to maintain accurate inventory levels.
Sad;(
29 May 2026
Unprompted review
Reply from Fenwick
Dear Mari
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Excellent customer service in Newcastle Upon Tyne
Excellent customer service from the team in the Homeware department in Newcastle Upon Tyne. Having had an issue with an item purchased in store the team called me back to offer solutions and on returning to the store they were professional, friendly and extremely helpful.
This level of customer service is stand out in todays world.
30 May 2026
Unprompted review
Reply from Fenwick
Dear
Thank you for taking the time to share your amazing experience your received from the team in our Newcastle store.
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
The web site for ordering was easy to…
The web site for ordering was easy to navigate.
There kept me updated with the delivery date and times.
Very professional service.
Delivery was fast .
24 May 2026
Unprompted review
Reply from Fenwick
Hello Lindsey
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Ordered at 5PM and jacket arrived the…
Ordered at 5PM and jacket arrived the next day . Great price as well . First time ordering from Fenwick but won’t be the last .
29 May 2026
Unprompted review
Reply from Fenwick
Hello Stephen
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Spot on service
Excellent service from Fenwick
from online ordering to delivery & not forgetting how lovely my item was wrapped
28 May 2026
Unprompted review
Reply from Fenwick
Hello
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Run away
Run ! Huge scam, you get what you pay for for 24 hours then it disappears
25 May 2026
Unprompted review
Reply from Fenwick
Dear Clemence
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Won't order again - you choose DPD to deliver?!
I will not order from you again because you chose DPD as your delivery partner. I would rather not order at all to avoid all the stress from having parcels delivered by DPD. They have brought so much issues and really brought down your brand value.
21 May 2026
Unprompted review
Reply from Fenwick
Dear Esther,
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Wonderful department store
Wonderful department store. Loads of lovely designer clothes. I love the beauty department and homeware Department.
Staff are great too very friendly and nice
13 May 2026
Unprompted review
Reply from Fenwick
Dear Jane
Thank you for taking the time to share your experience your received when visiting one of our stores .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Bought two tea shirts and a jacket
Bought two tea shirts and a jacket. After wearing one of the tea shirts I realised it was too big.
I took the other tea shirt back still wrapped in the green striped tissue with the receipt.
I checked they had a smaller size and they did plus many others.
I asked if I could change the tea shirt for a smaller one and the assistant referred it to a manager. After a short wait I was told it was not possible as I was five days too late.
I appreciate the return rule but thought this was very bad customer service.
10 April 2026
Unprompted review
Reply from Fenwick
Dear Jacky ,
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Fantastic delivery service
I have recently placed and order for perfume from the Fenwick website. It arrived quickly and was beautifully wrapped and boxed. I will be using them again
15 May 2026
Unprompted review
Reply from Fenwick
Dear Jenny
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Another purchase with first class…
Another purchase with first class service.
Arrived in perfect condition, carefully packed and shipped quickly.
Really pleased with my purchase, will definitely be shopping at Fenwicks again.
15 May 2026
Unprompted review
Reply from Fenwick
Dear Cath
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Great price and prompt delivery
6 May 2026
Unprompted review
Reply from Fenwick
Dear Craig
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Excellent Service
Excellent price, great communication, well packaged and fast dispatch. Highly recommend Fenwick.
8 May 2026
Unprompted review
Reply from Fenwick
Dear Mr M
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Brilliant Concierge Services
I used the concierge service at Fenwick last week and would like to thank the staff involved. The first lady I spoke to tracked down stock of the product I was looking to buy and then the staff at the Newcastle store completed the order. All really helpful, friendly and very efficient, and despite the order being made at 6pm on a Friday evening on a bank holiday weekend, the order arrived on Sunday morning! Five star impressive all round experience and very much appreciated.
1 May 2026
Unprompted review
Reply from Fenwick
Dear Lisa,
Thank you for taking the time to share your amazing experience your received from the Concierge team in our Newcastle store.
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
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